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SNO ski holidays Reviews 

584
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process remarkably easy and stress-free. Many appreciate the personalized approach, with agents attentively listening to requirements and providing tailored options. Customers frequently highlight the excellent service received, noting the efficiency and responsiveness of the team throughout the entire process. Many reviewers consistently return to book their holidays, emphasizing the high quality of the trips and the comprehensive support provided. The company is highly recommended for its seamless experience and successful holiday arrangements.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Holidays

People report positive experiences with holidays, with many reviewers consistently praising the ease and... See more

Booking process

Users describe positive interactions with the booking process, with many reviewers consistently praising the... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, excellent, and reliable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more

Company replied

Rated 5 out of 5 stars

So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more

Company replied

Rated 5 out of 5 stars

We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more

Company replied

Rated 5 out of 5 stars

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more

Company replied


Company details

  1. #8 of 21 best companies in Ski holidays
  2. #36 of 143 best companies in Tour operator
  3. #51 of 203 best companies in Travel agent

Written by the company

SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.

ATOL protected

Your holiday money is safe

Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority. This is the gold standard of consumer travel financial protection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(584)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great booking

A group of 6 of us have recently booked a ski holiday for next season through SNO. Calvin has been great throughout the booking process, ensuring a great price, making the process efficient and always replying quickly! It has been so easy to book through SNO and we would definitely do this again.

1 September 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you very much and a big thank you from Calvin too!

Rated 5 out of 5 stars

Jack was super helpful in finding and…

Jack was super helpful in finding and booking a holiday for 2 families. He responded to all queries in a timely manner and was very detialed in the information he gave to us.

3 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's really great to hear. Thank you from Jack and us all for your terrific review!

Rated 5 out of 5 stars

Great service, 100% recommend

Booked two ski trips with sno, one for December 2025 and one for March 2026. Rochard Tasker was excellent and seemed to know te resrts backwards so was able to help me find exactly what I was looking for. The first booking was complicated by our group but Richard helped guide us to a great choice and was able to help me make a small saving as well.

31 August 2025
Unprompted review
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Reply from SNO ski holidays

Thanks for your terrific review Kevin and a big thank you from Richard too. It's really great to hear we gave you good service, so thanks again for taking the time to post this.

Rated 5 out of 5 stars

Very positive, responsive experience

George was very helpful. Very personable, clear, straightforward, knowledgeable. First time booking with Sno but definately a positive experience

29 September 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much Conall, that's really great to hear! Thank you especially from George.

Rated 5 out of 5 stars

3rd year in a row booked with Sno…it…

3rd year in a row booked with Sno…it wasn’t meant to rhyme but just came out like that! Anyway, repeat business says it all. Great team at Sno, always give sound advice and brilliant customer service

7 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much, the rhyme's a nice touch... thank you for your terrific review Ade!

Rated 5 out of 5 stars

Great support and properties

Richard was so helpful. Used Sno multiple times. They have great properties and are knowledgeable to properties and areas they are selling.

1 September 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much Charlotte, and a big thank you from Richard!

Rated 5 out of 5 stars

Calvin was fantastic from start to…

Calvin was fantastic from start to finish. He made booking our ski holiday effortless - super responsive, knowledgeable, and clearly passionate about finding the right trip. He took the time to understand what we wanted, gave great advice on resorts and accommodation, and handled all the details smoothly. Everything went exactly as planned, and we had an amazing time. I'd highly recommend Calvin to anyone planning a ski holiday - excellent service all round.

7 October 2025
Unprompted review
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Reply from SNO ski holidays

What a great review! Thanks so much Devin and especially from Calvin.

Rated 5 out of 5 stars

Excellent service

Greg, who I have dealt with at Sno for my last 3 ski holidays makes the whole process really easy, he’s reactive and gets things sorted straight away, he is always happy to help and provide advice where he can, nothing is ever to much trouble.
I’ll come back again due to such an excellent service.

26 September 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Mr Green and a huge thanks from Greg too!

Rated 5 out of 5 stars

Late January skiing

Jack was really helpful in finding us true right week away for our group at a reasonable price.

7 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Toby from Jack and the whole team.

Rated 5 out of 5 stars

Been using year after year.

We’ve been using Jack @ Sno for a number of years. Very quick to respond and prices are always unbeatable. Would highly recommend.

1 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review Ells and thanks especially from Jack.

Rated 5 out of 5 stars

Family Christmas ski trip

I wanted to take the whole family away skiing over Christmas. There are twelve of us and I told Jack what we were after and he came up with a number of suitable options. Once we had made a decision on where to go, the booking process was made simple and efficient. I would use Sno again.”

29 August 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much for your review Richard. Jack says thanks too and it was a pleasure.

Rated 5 out of 5 stars

Used SNO for the first time to book

Used SNO for the first time to book and Jack Manuel took care of all our requests in an efficent way and made
changes to improve our holiday at the booking stages
now a count down to our holiday

20 September 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks for booking with us Linda, and a big thank you from Jack for your kind review.

Rated 5 out of 5 stars

Calvin was a great help

Calvin was a great help. He managed to find us suitable accommodation, which was a little challenging for a party of 10 and get it all booked over the weekend. He was able to answer my questions promptly and keep me updated with all the information required to ensure we got the booking through quickly.

4 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

That's great to hear Karen. Thank you for booking with us and from Calvin for your kinds words.

Rated 5 out of 5 stars

Booking was a great experience

Booking was a great experience. Richard, the agent, was really knowledgeable and helpful. We're excited about the holiday.

25 August 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks very much Andrew and a big thank you from Richard especially.

Rated 5 out of 5 stars

Thanks to Richard

Richard made the booking process really straightforward and has come to know us over the various seasons so is helpful and always responsive

6 September 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's great to hear Andrew, especially from a valued repeat customer. Richard says thanks too.

Rated 5 out of 5 stars

I haven't used a travel agent before

I haven't used a travel agent before, my only knowledge is going into them as a child with my mum to book our annual summer holiday. I always assumed they would be more expensive, however I was getting research fatigued and needed an expert to help and I found that in Calvin. He is so knowledgeable and found us exactly what we wanted within budget. Very excited to go on our first ski holiday as a family. Will definitely be using Sno again.

2 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Thanks for this terrific review Rebecca and a huge thanks from Calvin. We won't be beaten on price, so we're SNO glad you found a specialist ski travel agent to do your searching/choosing with!

Rated 5 out of 5 stars

Helpful and responsive

We've dealt with SNO for many years now - they just make it so easy. Email with what we are looking for, they remember us from last year, get back with a number of options, we book, job done. Then they look after you well if there are any issues on the trip, and are always available if we have any questions. Fantastic to deal with. Calvin is great!

6 October 2025
SNO ski holidays logo

Reply from SNO ski holidays

Brilliant to hear! Thank you Jon and big thanks from Calvin!

Rated 5 out of 5 stars

Another ski trip booked via Calvin

Another ski trip booked via Calvin! He’s been organising for us for the last few years. Calvin is friendly, organised and even noticed I had changed my name compared to previous years! Some trips have been harder to organise with a big group which involved lots of questions. Thanks again Calvin!

6 October 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Chloe and huge thanks from Calvin! It's a pleasure to help you find and book your ski holidays, so thank you for coming back each winter.

Rated 5 out of 5 stars

Another Ski trip booked with Sno ...

I have booked group ski trips with Sno for the past 4 years, Richard Tasker has always been very helpful and accomadating to all the changes that occur with trying to organise a group.

10 August 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks so much Paul. Richard says it's always a pleasure! Wishing you another great ski holiday from the whole team.

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