Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
Company replied
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
Company replied
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
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Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.2
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a slow joe have never used it…
Bought a slow joe have never used it still in the box battery won't take a change and they will not do anything about it ,can't even tell me where to have it fixed at
23 June 2026
Unprompted review
Reply from Shop Joe
Hello Carla,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had, as this is not the level of quality or service we strive to provide to our customers.
After reviewing your account, we found that the unit was purchased in 2020, which places it outside of the applicable warranty period. We also sent you an email last Thursday regarding this matter to provide additional information.
We truly value you bringing this experience to our attention. Customer feedback is extremely important to us, as it helps us identify opportunities to improve both our product quality and the overall customer service experience. Please know that your comments will be shared with our team and taken into consideration as we continue working toward future improvements.
Once again, we sincerely apologize for the disappointment and frustration this situation has caused. We appreciate you taking the time to share your experience, and we thank you for your understanding.
100' Hoses
I had two 100' hoses that failed. Both hoses were replaced without any complications. This issue was handle expertly.
25 June 2026
Reply from Shop Joe
Hello Mike,
Thank you so much for taking the time to share your experience and for your kind words. We truly appreciate your patience and are grateful for the opportunity to make things right. It’s wonderful to hear that the replacement process for both of your 100' hoses was smooth and handled to your satisfaction.
Your feedback means a great deal to our team, as we strive to provide the best possible service with every interaction. Thank you for choosing Shop Joe and for placing your trust in us. If you ever need assistance in the future, please don't hesitate to reach out—we're always happy to help!
The person I spoke with in the phone…
The person I spoke with in the phone was very helpful and polite
24 June 2026
Reply from Shop Joe
Hello Diane,
Thank you for taking the time to share your feedback! We're delighted to hear that the representative you spoke with was helpful, polite, and provided you with a positive customer service experience. Delivering friendly, knowledgeable, and attentive support is something we strive for every day, and it's wonderful to know we met your expectations.
We truly appreciate your kind words and your support. Thank you for choosing Shop Joe, and please don't hesitate to reach out if there's ever anything else we can assist you with. We're always happy to help!
Angela Yanong provided outstanding…
Angela Yanong provided outstanding customer service. I was very impressed. Thank you Angela!!
25 June 2026
Reply from Shop Joe
Hello Chuck,
Thank you for your wonderful feedback. We’re delighted to hear that you found Angela's customer service outstanding and that you were so impressed.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with Angela and the rest of our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
Reply from Shop Joe
Dear Nina,
Thank you for your positive feedback. We are pleased to learn that you had an excellent experience with our customer service and found our team to be clear and helpful.
Our objective is to provide support that is clear, friendly, and reliable, and we are glad to have been of assistance. We sincerely appreciate you taking the time to share your experience and for choosing our services.
Reply from Shop Joe
Dear Valued Customer,
Thank you so much for your kind feedback! We're delighted to hear that we were able to resolve your issue quickly and provide the prompt service you deserved.
Your satisfaction is our top priority, and it's always rewarding to know our team was able to make your experience a positive one. We truly appreciate your support and your trust in Shop Joe.
Thank you for choosing Shop Joe. If you ever need assistance in the future, we're always here to help!
Snow Joe snow blower
I ordered a snow Joe snow plow from Walmart website. When I received the package, the box was severely damaged. It had 2 shipping labels where it had been sold and returned by another person. Parts were sticking out of the box , box had been retaped several times. Was missing all the hardware, and unit was scratched up on bottom. Apparently it had been used and returned. Delt with company via email for 3 months trying to resolve issues. My biggest complaint was that there employees didn’t look at the return, simply stuck a new shipping label on it and sent it too me . I would advise anyone NOT to buy anything from snow Joe . Very poor customer service!!
12 May 2026
Unprompted review
Reply from Shop Joe
Dear JC,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of quality or service we aim to provide.
We understand your concerns regarding the condition of the product you received and the difficulties you encountered while trying to resolve the matter. We recognize how disappointing this experience must have been and regret that it did not meet your expectations.
Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly value your feedback and will review this matter with our team to help improve our products, processes, and customer service experience. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
Evelyn Cebe earned 5 Stars!
Evelyn Cebe assisted me with a problem that I had with the delivery of my SunJoe pressure washer. I called back the next day to confirm something and Evelyn Cebe remembered me and picked right back up where we left off. It’s a breath of fresh air in a world where the robots try to (un)successfully solve all our issues. Evelyn deserves the 5 Stars I am giving.
3 July 2026
Unprompted review
Reply from Shop Joe
Dear Russ,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you received attentive and personalized support throughout the resolution of your concern.
It is especially rewarding to know that the consistent follow-up and level of care you received made a positive impression. We truly appreciate your kind recognition of our team member's dedication and will be sure to share your thoughtful comments.
Thank you again for your support and for choosing Sun Joe.
Customer service was so nice easy to…
Customer service was so nice easy to understand and solved our problem with the product
24 June 2026
Reply from Shop Joe
Hello Carol,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you in a friendly, clear, and efficient manner. Providing responsive support and making the resolution process as smooth as possible are top priorities for us, so it's wonderful to know that your concern with the product was resolved to your satisfaction.
Your feedback means a great deal to our team and serves as encouragement to continue delivering the high level of service our customers deserve. Thank you for choosing our product, and please don't hesitate to reach out if you ever need assistance in the future. We're always here to help!
Missing the part that holds the hose
Missing the part that holds the hose. Called customer support and they said they don’t have it in stock so I am on a waitlist
25 June 2026
Reply from Shop Joe
Dear Ron,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the unavailable replacement part and the delay in obtaining it. Please know that someone from our team will be reaching out to you and will provide updates as they become available.
We truly value your feedback and appreciate your patience and understanding. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
Satisfied customer
The warranty on my water hose was honored by Snow Joe. It was replaced easily through a telephone call. The email address I first sent, which was printed on the paperwork that came with the hose, was an incorrect email address. Thus, I thought I was being ignored. Once I called, the rep gave me a correct email address. I had to attach a copy of my receipt, and my replacement hose was sent and received a few days later. The remaining warranty on the replacement hose was the same as the remaining warranty on the first purchase, which is ok. So I have over a year warranty left on the replacement hose.
25 June 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're delighted to hear that your warranty claim was resolved smoothly and that our team was able to assist you in getting your replacement hose processed and delivered promptly.
We appreciate your patience regarding the initial email issue and are glad our representative was able to provide the correct contact information and guide you through the remaining steps. Providing knowledgeable, responsive, and efficient support is one of our top priorities, and it's rewarding to know our team was able to make the warranty process as seamless as possible.
Thank you for choosing Shop Joe. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Garden lights
I purchased the garden lights off QVC. It was my mistake not reading the product reviews before purchasing. 7 out of the 8 work fine. When I contacted the company they no longer have any in stock nor have any expectation too, they offered a store credit but nothing they had I needed. Situation still not resolved.
25 June 2026
Reply from Shop Joe
Hello Douglas,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced and understand how disappointing it is when a product does not perform as expected, especially when a replacement is not readily available.
We understand that the available resolution did not fully meet your needs. Please rest assured that one of our team members will be following up with you shortly to further review your case and determine whether there are any additional options available to help resolve this matter.
We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention, and we look forward to assisting you further.
The information you gave me help me to…
The information you gave me help me to reset my washing pressure machine
Thanks !
24 June 2026
Reply from Shop Joe
Hello Rosaire,
Thank you for your wonderful feedback. We're delighted to hear that the information we provided helped you reset your pressure washer and get it working again.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it's always rewarding to know that our guidance made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again whenever you need us. Enjoy using your pressure washer!
Long wait on hold and rep did not help…
Long wait on hold and rep did not help with my issue.
24 June 2026
Reply from Shop Joe
Hello Nelson,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we understand how frustrating it can be to experience a wait while seeking assistance.
While we regret that we were not able to provide the outcome you were hoping for, our representative did provide detailed information regarding the replacement part you were inquiring about. Additionally, after learning that the part you received was not the correct one for your unit, our representative explained the issue and provided guidance to help identify the correct replacement part for your machine. Our goal is always to ensure our customers receive accurate information and the best possible support throughout the process.
We truly appreciate you sharing your experience, as your feedback helps us identify opportunities to improve both our products and the service we provide. Thank you for giving us the opportunity to assist you.
Bought a mower, didn’t last
Bought a mower, barely lasted a year. They sent a replacement that also lasted just over a year. But the “two-year warranty” paperwork that came with the replacement was worthless, as they said the start date for the replacement was the original date of purchase. I have a flat 1/4 acre yard in NE Florida. If a mower won’t last a year cutting my yard, it’s not even worth the admittedly low price. Will never buy one of their products again
25 June 2026
Reply from Shop Joe
Hello Dan,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your mower and understand how disappointing it must have been, especially after experiencing a similar issue with the replacement unit.
We also understand your frustration with the outcome of your case. While we recognize this was not the resolution you were hoping for, the resolution provided was the one applicable to your unit based on the information available at the time.
We appreciate your honest feedback, as it helps us identify opportunities to improve both our products and the overall customer experience. Thank you again for sharing your thoughts with us.
Best On the Earth
"I want to give a huge thank you to Percival and the Shop Joe team! The customer service has been absolutely exceptional. they stood behind their brand,their products and They responded quickly, acted professionally, and made the whole process incredibly smooth. Five stars for outstanding customer care!"
Best regards,
23 June 2026
Reply from Shop Joe
Hello Sam,
Thank you so much for your wonderful review! We're truly grateful for your kind words and are thrilled to hear that you had such a positive experience with Percival and the Shop Joe team.
Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to know that our team's responsiveness, professionalism, and commitment to standing behind our products made the process smooth and enjoyable for you.
We'll be sure to share your thoughtful feedback with Percival and the rest of the team—they'll be delighted to know their efforts made such a positive impact.
Thank you again for your trust, your support, and your positive rating. We truly appreciate you being a valued Shop Joe customer!
I purchased the extended warranty…
I purchased the extended warranty expecting timely support, but the entire experience has been extremely disappointing.
To begin with, I had to follow up multiple times even after the recommended response timeframe had already passed. Eventually, I was told that the issue was not covered under the warranty, but that they would make a one-time exception. However, they then informed me that the required replacement part was out of stock.
Instead of providing a solution, I was placed on a waitlist and told to call back whenever the part becomes available so it could be shipped. When I asked for an estimated timeline, I was told there isn’t one—it could take one month, two months, or even longer.
As a customer who paid extra for an extended warranty, this level of service is unacceptable. An extended warranty should provide confidence and support when issues arise, not endless follow-ups, uncertainty, and indefinite delays. I am still waiting for the replacement part, and my planned work has been put on hold because of this.
The lack of communication, accountability, and any reasonable estimate for resolution has made this a very frustrating experience.
24 June 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience and for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced throughout the warranty process. We understand how disappointing it must be, especially after purchasing an extended warranty with the expectation of receiving timely support and a smooth customer service experience. We also recognize the impact that the delays and uncertainty have had on your planned work, and we regret that your experience has not met your expectations.
Please accept our sincere apologies, as this is not the level of service we strive to provide. We are committed to delivering a positive customer experience, and we understand how important clear communication, timely assistance, and reliable support are to our customers.
We truly value your feedback, as it helps us identify opportunities to improve not only our customer service processes but also our overall product support and service standards. Your comments will be carefully reviewed internally so that we can better understand what occurred and continue improving the experience we provide.
Please rest assured that a member of our team will be reaching out to you regarding this matter. We appreciate your patience while we review your concerns and ensure that the appropriate follow-up is carried out.
Once again, we sincerely apologize for the inconvenience and disappointment this experience has caused. Thank you for your patience, understanding, and for taking the time to share your feedback with us. Your comments are important and will help us continue to improve the quality of our products and the level of service we provide to all of our customers.
Hidden Lower PSI limit
Two things:
1. The surface cleaner has an important lower psi limit that is only noted in the troubleshooting section of the owners manual! Had this limit been plainly stated, I would’ve known not to purchase the cleaner.
2. I was told that I would receive a full refund minus $14 shipping. In fact ~$30 was deducted.
24 June 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding the product information, particularly the lower PSI requirement, and we regret any inconvenience caused by the way this information was presented. We also apologize for any confusion regarding your refund and the amount that was deducted.
Your feedback is important to us, as it helps us identify opportunities to improve both our product information and our customer service experience. Please be assured that we will review the concerns you have raised internally to better understand what occurred.
If there is anything further we can assist you with, or if you have any additional questions, please do not hesitate to reach out to our customer support team. We appreciate your patience and understanding, and thank you again for sharing your experience with us.
Customer service answers right…
Customer service answers right away.They bend over backwards, to accommodate any issue that you might have
24 June 2026
Reply from Shop Joe
Hello Alan,
Thank you so much for your kind words and for taking the time to share your experience with us.
We truly appreciate your positive feedback and are delighted to hear that our customer service team was able to respond promptly and provide the support you needed. Our team is committed to going above and beyond to assist our customers, so it's rewarding to know that our efforts made a positive difference in your experience.
Your feedback means a great deal to us and serves as encouragement for our team to continue delivering the high level of service our customers deserve. Thank you once again for your support and for choosing us. We look forward to serving you again in the future!
The hose came off at the source of air…
The hose came off at the source of air at the gun, and you offered no solution to the problem and suggested as if it was a throwaway and there was no way to fix it. I don’t call that good service I was willing to pay for a repair solution, but you had none very disappointed. We discovered it was out of warranty however I would’ve been willing to pay out-of-pocket for a repair solution instead of buying a brand new unit and throwing this one away when it worked perfectly well.
24 June 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We sincerely apologize for the disappointment and frustration you experienced. We understand how discouraging it must have been to seek assistance for your unit, only to feel that there were no repair options available, particularly when you were willing to pay for a repair rather than replace the entire unit. We regret that your experience with our customer service did not meet your expectations, as this is not the level of service we strive to provide.
We truly value your feedback, as it helps us identify opportunities to improve both our product support and the overall customer service experience we provide. Your comments will be reviewed carefully so we can better understand what occurred and evaluate how we can continue improving our communication and support processes.
Please rest assured that a member of our team will be reaching out to you regarding this matter to discuss your experience further.
Once again, we sincerely apologize for the inconvenience and disappointment this has caused. Thank you for your patience, understanding, and for taking the time to share your feedback. Your comments are greatly appreciated and play an important role in helping us improve.
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