Expected great things from this little bullet, but it disappointed. It crept up to 2 stars because it is quiet, which makes it discreet and doesn’t distract with loud noise. But, poor performer, despi... See more
Company replied
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See what reviewers are saying
Had some trouble with one product - my only negative is that the instructions about batteries could be clearer. BUT customer services were amazing and friendly, and quickly sorted the issue. The produ... See more
Really lovely smell (fresh strawberries) and taste (sweet and tart artificial strawberry). No sting, burn or irritation to penis or vagina. Rehydrates really nicely. Does get sticky if not rehydrated.... See more
From ordering to delivery I couldn't fault anything, very reliable arrived in under a week and in a discreet cardboard box. Brilliant idea especially having 18 ad 21 year old daughter's in the house.... See more
Company replied
Company details
Written by the company
There’s a new sexual revolution taking place… and we’re loving it! The dusty days when sex toys were bought in secret, kept hidden and, shhhh, never mentioned have been consigned to the past. It’s time to play! Here at So Divine we’re celebrating the arrival of a brighter future in which everyone can enjoy the pleasure of high-quality, satisfying sex toys.
Contact info
VH2, Dyrham Lodge, 16 Clifton Park, Clifton , BS8 4BY, Bristol, United Kingdom
- hello@so-divine.com
- www.so-divine.com
3.6
Average
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer support when my product…
Great customer support when my product stopped working
9 October 2023
didn’t get the right product
didn’t get the right product…
update: its been solved, i was sent my product! thanks
29 September 2023
Reply from So Divine
Hi Maria,
We apologise that you did not receive the correct product. Our customer service team have since been in touch with you and have sent out your replacement product. We hope this as all be resolved and if you have any further questions please don't hesitate to get in touch.
Best regards,
Melissa
So Divine Customer Care
Very happy to take money
Very happy to take money - send us confirmation of purchase and then of dispatch - BUT week or so later no delivery and company now stating we have not got a valid order number after sending copies of paperwork?!!?
10 October 2023
Unprompted review
Reply from So Divine
Hi there, we are sorry for any confusion about this!
Our customer service team have been in touch with you regarding this and sent out a replacement on 11/10/23. Please do let us know that you have received this and there are no further issues.
Once again we are sorry for any inconvenience.
Best regards,
Melissa
So Divine Customer
Amazing Ella and So Devine Love Egg
Amazing service and customer oriented approach exhibited by Ella, she took very good care of her companies reputation and bought my loyalty towards their brand which offers awesome products for awesome customers 💓 thanks Ella & So devine for the Love Egg, the gesture is sincerely appreciated.
19 July 2023
Unprompted review
Best toy I have ever used!
30 June 2023
Had some trouble with one product
Had some trouble with one product - my only negative is that the instructions about batteries could be clearer. BUT customer services were amazing and friendly, and quickly sorted the issue. The products are also verrrrrry good
30 June 2023
Great customer service and great product
20 June 2023
Good products quick delivery.
11 May 2023
Package arrived in a timely manner
Package arrived in a timely manner. Product delivered the desired outcome. Great design and pleasant experience. I would recommend it.
25 April 2023
Reply from So Divine
Thank you for leaving a lovely review and we're glad to hear you enjoyed your experience with So Divine
Guick delivery
4 March 2023
Issues with website
No order confirmation, no nothing. Emailed them multiple times and no response either. Its been a week
EDIT: The company seems to have issues with their email, the issue was easily resolved however
12 November 2022
Unprompted review
Reply from So Divine
Hi there,
We are so sorry you have not received any emails from us. We have had a few technical issues with are emails recently which we have been working on so we do apologise for this.
Can you please email hello@so-divine.com with your order details and we can get on this straight away.
Once again, we are sorry for any inconvenience caused.
Kind regards,
Melissa
Poor service
Took my money 10 days ago, no order confirmation, no dispatch notification, item has not arrived and no response to my email. Currently chasing a refund through PayPal.
Finally dispatched the item after publishing Trustpilot review.
17 October 2022
Unprompted review
Faulty on arrival but quickly solved
Product was faulty on arrival, but customer service team were quick to respond and offer a replacement product and free return of faulty item.
10 September 2022
I ordered the ‘So Divine 10 Function…
I ordered the ‘So Divine 10 Function Vibrating Bullet - Afternoon Delight’ and it seems to have arrived faulty because I read all the instructions and did exactly what it said, but it just doesn’t seem work
21 July 2022
Unprompted review
Ordering was simple and straight…
Ordering was simple and straight forward. I ddn't have to wait long as the product arrived as planned and it works really well. Would have liked more instructions as the options were not easy to figure out. However, very happy with product
4 July 2022
Reply from So Divine
Hi Yvonne,
Thank you for leaving a lovely review. Yes of course, we have taken into account your comments and will be looking into improving this in the future.
Kind regards,
Melissa
So Divine Customer Care
Was fast coming to America and the…
Was fast coming to America and the quality for the price was great
27 May 2022
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