Socket Store Reviews 5,352

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall efficiency of their interactions. Many people appreciate the high quality of the products, noting they are exactly as described and often uniquely crafted. Reviewers frequently mention the prompt and quick delivery, with orders arriving well-packaged and often ahead of schedule. However, some people mentioned issues with delivery going to the wrong address and suggested that the website could be improved, especially concerning different delivery and customer addresses. A few other people also felt that some products were a bit smaller than expected, requiring minor adjustments during installation.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as exactly as described and... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting quick and... See more

Service

Users describe positive interactions with service, frequently highlighting it as first-class, excellent, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as good, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is hard to believe in todays economic climate that a company has such a good returns policy. The very helpful lady (Olivia) in sales could not have been more accommodating. I contacted her on a Tu... See more

Company replied

Rated 5 out of 5 stars

Had a few orders previously for my house when i looked to purchase more noticed sockets were not showing white switches. One call to your office and the lady said items being fazed out with white swit... See more

Company replied

Rated 5 out of 5 stars

Items arrived quickly and well-packaged. Lovely quality - will look great (along with my previous order via Etsy) in my new kitchen! Will definitely order from here again if I need to for another room... See more

Company replied

Rated 5 out of 5 stars

The customer service team assisted me in being able to order and pick up my products on the same day. Which was really helpful as my electrician was waiting for the items.

Company replied



Company details

  1. #2 of 20 best companies in Electrical supply shop
  2. #2 of 33 best companies in Electrical wholesaler
  3. #22 of 192 best companies in Electronics store
  4. #2 of 11 best companies in Lamp shade supplier
  5. #2 of 18 best companies in Light bulb supplier
  6. #6 of 98 best companies in Lighting Shop

About Socket Store

Written by the company

30 Day No Quibble Guarantee

Whatever you order we offer you a no quibble guarantee on any item. As long as it's unused and with the original packaging we'll give you a full refund for the item.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Good choice of fittings

Good choice of fittings, fast delivery.

14 April 2025
Socket Store logo

Reply from Socket Store

Hello David,

Thank you for your review! We're glad you were pleased with our ranges and the quick delivery. We appreciate your support!

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Fast delivery and the quality looks good

Fast delivery and the quality looks good

3 December 2024
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your kind words! We're glad to hear you were happy with the fast delivery and quality.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your 5* review.

We're thrilled you found our service quick and efficient.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Helpful staff.

Altough all items were not available, I was made aware early and a process put in place for their delivery when available. My contact could not have been more helpful.

2 April 2025
Socket Store logo

Reply from Socket Store

Hi David,

Thank you for your understanding and kind words! We're glad our team could keep you informed and provide helpful support throughout the process.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Good products and customer service

Good products and customer service. Let down by Royal Mail delivering on the wrong day after agreeing rescheduled date. Typical of Royal Mail!!

25 March 2025
Socket Store logo

Reply from Socket Store

Hello Carey,

Thank you for your 5* review.

We're glad you were happy with our products and service. Sorry to hear about the delivery issue; we understand how frustrating that can be!

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Fantastic after-sale service

There were technical issues with some of the products we purchased, and SocketStore immediately and unbureaucratically sent us free replacements. Basically fantastic customer service.

10 March 2025
Socket Store logo

Reply from Socket Store

Hello Adrian,

Thank you for your kind words! We're glad we could resolve the issue quickly and that you were happy with our customer service.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Great copper coloured sockets

Arrived quickly and well packaged. The copper coloured sockets look good and are due to be fitted in our new Wren kitchen with the instal at the end of March.

10 March 2025
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your review! We're delighted you’re happy with the sockets, and we hope they add the perfect finishing touch to your new kitchen!

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Fab quality at a great price

Fab quality at a great price. Delivery was also fast.

7 March 2025
Socket Store logo

Reply from Socket Store

Hello Catherine,

Thank you for your review! We're glad you're happy with the quality, price, and speedy delivery.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Excellent Product & Service

You are the only company to offer Pewter sockets etc & at a sensible price. We received everything very promptly & the quality is excellent. I had to return a couple of units as I had ordered incorrectly & you processed a refund straight away. Very impressed. I have recommended you to my electrician.

7 March 2025
Socket Store logo

Reply from Socket Store

Hello Stuart,

Thank you for your wonderful feedback! We're delighted you’re happy with our unique range, quality, and service, and we truly appreciate the recommendation.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Quality products

Quality products, good value prices and smooth purchasing experience. Really pleased and would buy from the company again.

6 March 2025
Socket Store logo

Reply from Socket Store

Hello Michael,

Thank you for your kind review! We're thrilled you're pleased with your purchase and look forward to serving you again.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Value sockets with good finish

You can pay a fortune for non plastic sockets, but these seem of good quality and a nice finish a fair price.

6 March 2025
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your 5* review! We're glad you’re happy with the quality and value of our sockets.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Fantastic customer service

Fab company - very accommodating when I ordered wrong product, processed new order and refunded money quickly. Also provided a missing item without fuss.
Thoroughly recommend.

21 February 2025
Socket Store logo

Reply from Socket Store

Hello Lisa,

Thank you for your kind words! We're glad we could quickly sort everything out for you, and we truly appreciate your recommendation.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

This is the 4th time I've ordered from…

This is the 4th time I've ordered from here and I will be again. The sockets and switches are really good quality and value for money. The service is quick and efficient too

18 February 2025
Socket Store logo

Reply from Socket Store

Hello Matthew,

Thank you for your continued support! We're delighted to hear you're happy with the quality and service, and we look forward to your next order.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.

11 February 2025
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your kind words! We're thrilled you had a great experience and look forward to serving you again.

Kind regards,
The Socket Store team

Rated 5 out of 5 stars

Product worked

11 February 2025
Socket Store logo

Reply from Socket Store

Hello,

Glad to hear the product worked for you! Let us know if you need anything else.

Kind regards,
Socket Store

Rated 5 out of 5 stars

oversized sockets

I made a mistake and ordered some stainless steel sheets as wall covering with x4 holes cut out for single sockets and x1 hole cut out for a double socket. When I received the steel the holes cut out were the exact size as a front plate for the sockets!!
I contacted socket store and was told about their over sized sockets.
I ordered them and they fit over the holes that were cut by the steel supplier.
Easy fix for a mistake and they look great..
Great job

6 February 2025
Socket Store logo

Reply from Socket Store

Hello,

Thank you for sharing your experience! We're glad everything worked out in the end, and that the oversized sockets provided the perfect solution.

Kind regards,
Socket Store

Rated 5 out of 5 stars

Good quality socket that was well…

Good quality socket that was well packaged and fast delivery

3 February 2025
Socket Store logo

Reply from Socket Store

Hello,

Thank you for your feedback! We're glad you’re happy with the quality, packaging, and fast delivery.

Kind regards,
Socket Store

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