My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6k reviews
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So easy to make delicious drinks
Simple to use, cost effective and delicious fizzy drinks whenever you want them.
The range of syrups available is vast, and I'm yet to find one that isn't delicious.
I should be on a commission from Soda Stream because I have encouraged so many friends and family members to get one, and they all agree that these machines are an absolute game changer!
I never leave the house without a fizz and go insulated bottle of pop with me.
4 August 2026
Unprompted review
Reply from SodaStream UK
Hi Rachel,
Thank you for your fantastic review! We're delighted to hear how much you're enjoying your SodaStream and the wide range of syrups available.
Your comment about deserving commission for all your recommendations gave us a smile! There's no greater compliment than hearing you've encouraged friends and family to join the SodaStream community and that they're loving it too.
Thank you for choosing Sodastream and for your continued support.
THIEVES - Stolen money from bank account following THEIR mistake!
SodaStream UK have billed me £40 for unreturned cylinders which I returned via InPost on 22nd May 2026, they fraudulently took the money from my account with no prior notice or correspondence about the cylinders they have lost. This is an absolutely disgraceful way to treat a regular subscription customer who has followed their returns process.
Order 99882250155.
4 August 2026
Unprompted review
Reply from SodaStream UK
Hi Robyn,
Thank you very much for your response.
A member of our team will be in touch shortly.
Prompt & efficient customer service
I had a problem regarding two gas bottles I had recently returned. Mekyle sorted it out quickly, efficiently and politely - excellent customer service & happy customer!
31 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mike,
Thank you for sharing your experience with us.
We really apologize that there was an issue with the return of your gas cylinders, but we're pleased that Mekyle was able to resolve the matter quickly and efficiently.
Providing courteous and effective support is something we take great pride in, so it's wonderful to hear that Mekyle's assistance left you feeling well looked after.
Thank you for your kind words and for choosing SodaStream! 😊
Excellent customer serviceCalled today to alter my subscription-…
Called today to alter my subscription- customer service was excellent.
3 August 2026
Unprompted review
Reply from SodaStream UK
Hi Lynne,
Thank you for your kind feedback.
We're very happy to hear that your experience with our customer service team was such a positive one.
Making changes to a subscription should be simple and stress-free, so it's wonderful to know that we were able to assist you efficiently. We truly appreciate you taking the time to share your experience and thank you for choosing SodaStream! 😊
Non returned cylinders
I've been with Soda stream for many years and since they changed the subscription I've had nothing but issues. They continually charge £40 for non returned cylinders yet when you call them with the tracking number through impost they have already received them.
I've asked for it to be investigated why this keeps happening and been told the back office don't contact customers to explain why and it will just be a problem locating them which quite frankly is ridiculous considering you put your customer number on the box. Luckily I check my emails and back account regularly but if you didn't you may be charged for cylinders returned.
3 August 2026
Unprompted review
Reply from SodaStream UK
Hi Gillian,
Thank you for taking the time to share your feedback and for being a long-standing SodaStream customer. We sincerely apologize for the frustration you've experienced since the subscription changes were introduced. We understand how concerning it must be to receive charges for cylinders that you have already returned, especially when you have tracking information showing they were received.
We appreciate your concerns regarding the investigation process and understand why you would like more clarity on why these issues continue to occur. This is certainly not the experience we want for our customers, and we're sorry for the inconvenience and worry this has caused.
We'd like the opportunity to look into this matter further. Please reply with any order number associated with your account, and we'll be happy to investigate the situation in more detail and review the cylinder return history with you. We look forward to hearing from you and working towards a resolution.
Very helpful support to work through a…
Very helpful support to work through a complicated situation where my old screw in cylinder machine broke when I had only just received 4 new cylinders. I was offered a discount on a new machine and then managed a switch of my subscription to the new pink cylinders. Amelia navigated me through the process, issued return labels and refunded promptly.
Support by phone is always excellent with the phone answered almost immediately.
On a bigger picture, EVRI are unreliable in my area. I wish they would use another company. On my last three Sodastream deliveries, 1. they “lost” my cylinders after saying they were out for delivery - then “found” them a few days later and just left them on my front door mat, by that time I was abroad on a two week holiday. I had to call a neighbour to take them in. 2. I was advised of a delivery slot between 13:00 - 15:00. I got a message at 17:00 saying they were delayed further. They did at least arrive later that day. 3. The order was due for delivery when I was away from home, I requested they deliver to my neighbour, they didn’t, as before they left them on my front door mat in plain view. I had to come out of a meeting to call my neighbour and ask him to take them in. On the first instance Sodastream refunded me immediately after they were “lost”, and then sorted things out when they turned up.
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi there,
Thank you for taking the time to share such detailed feedback. We're pleased to hear that Amelia was able to support you through what sounds like a complicated situation, helping with the transition to a new machine, updating your subscription, and ensuring everything was resolved smoothly. It's also wonderful to hear your kind words about our phone support team and the prompt assistance you've consistently received.
At the same time, we sincerely apologize for the repeated delivery issues you've experienced particularly while you were away from home or busy with other commitments.
We truly appreciate you sharing both the positive and constructive aspects of your experience. Feedback like yours helps us continue to improve, and we're grateful for your continued support of SodaStream.
Helpful customer service team!!
I had an issue with an order I’d made with Sodastream. I sent an email & the situation was quickly resolved by Tracey who was extremely helpful. First class customer service! Thank you.
29 July 2026
Unprompted review
Reply from SodaStream UK
Hi Simon,
Thank you for taking the time to share your experience.
We apologize that you encountered an issue with your order, but we're pleased that Tracey was able to resolve the situation quickly and provide the support you needed. It's wonderful to hear that her helpfulness made such a positive impact on your experience.
Your kind words mean a great deal to us, and we're grateful for the opportunity to assist you.
Thank you for choosing SodaStream
Customer service at sodastream is…
Customer service at sodastream is excellent. I had problems with delivery provider. Customer service did everything they could to resolve my issue and stayed in contact through out. Problem solved and they seemed genuinely invested in my situation.
31 July 2026
Unprompted review
Reply from SodaStream UK
Hi Glyn,
Thank you for taking the time to share your experience.
We're sorry to hear that you encountered difficulties with the delivery provider, but we're so pleased that our customer service team was able to support you throughout the process.
We understand how frustrating delivery issues can be, which is why we always aim to keep our customers informed and work closely with them until a resolution is reached. It's especially rewarding to hear that you felt genuinely supported and that the issue was successfully resolved.
Thank you for your kind words and for choosing SodaStream! 😊
Cylinder return
I contacted Sodastream with an issue of returning my gas cylinder. I spoke to Rlizabeth who solved my issue quickly. I found her to be friendly, helpful and experienced in the call.
31 July 2026
Unprompted review
Reply from SodaStream UK
Hi Malblake,
Thank you for taking the time to share your experience.
We're absolutely thrilled to hear that Elizabeth was able to quickly resolve the issue you experienced with returning your gas cylinder.
We understand how important it is to receive timely and knowledgeable support, and it's wonderful to know that Elizabeth's friendly, helpful, and professional approach made a positive impression.
Your kind words are greatly appreciated, and we thank you for choosing SodaStream! 😊
Once again I received the upmost…
Once again I received the upmost possible service and support from Sodastream. They are a very good company with great customer service and support. I would recommend them to anyone requiring such products that they supply.
30 July 2026
Unprompted review
Reply from SodaStream UK
Hi Alan,
Thank you so much for your continued support and for taking the time to share such wonderful feedback. It means a great deal to us to know that you've consistently received the high level of service and support that we strive to provide.
Thank you for being part of the SodaStream community, and we look forward to serving you for many years to come.
We love the product
We love the product - the sparkling water tastes excellent (we live in a high mineral area) and, of course it saves an endless amount of plastic bottles. we find the system to reorder cylinders complex but the support we receive if we need it is absolutely first class.
30 July 2026
Unprompted review
Reply from SodaStream UK
Hi Martyn,
Thank you for taking the time to share your experience with us. We're very pleased to hear that you're enjoying your SodaStream and that it helps you enjoy great-tasting sparkling water while reducing plastic waste.
We're sorry to hear that you've found the cylinder reordering process more complex than it should be. We always strive to make things as simple and convenient as possible for our customers. If you're willing, please send us any order number from your account, and we'll be happy to get in touch to better understand your experience and see whether there are ways we can help simplify the ordering process for you going forward.
Thank you again for your feedback and continued support. It means a great deal to us. 😊
Avoid
I've had a problem with every order whether it's the gas bottles or the syrups. Yet again my parcel has not arrived as they STILL use the thieves called Evri.
There are cheaper and better options for carbonated drinks. Sodastream is not one of them
30 July 2026
Unprompted review
Reply from SodaStream UK
Hi Kirstie,
Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you've encountered with your orders and understand how frustrating it must be to face delivery problems time and time again. This is certainly not the experience we want for our customers.
We'd like the opportunity to look into this for you and see how we can help. Would you please reply with your order number so that we can investigate the status of your delivery and support you further? We look forward to hearing from you and working towards a resolution.
Very helpful and prompt service
Very helpful and prompt service. Sorted out what I needed pleasantly.
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi Amana,
Thank you for your kind feedback.
We're pleased to hear that you received prompt and helpful support, and that everything was resolved in a pleasant and efficient manner.
Thank you for taking the time to share your experience and for choosing SodaStream! 😊
Very helpful staff
Very helpful staff. Solved the issue very quickly.
Didn’t take long to get through to an operator.
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi there,
Thank you for the lovely feedback.
We're so glad to hear that our team was able to assist you quickly and resolve your issue without delay. We know how important it is to receive timely support, so it's wonderful to hear that you were able to reach an advisor promptly and get the help you needed. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing SodaStream! 😊
Excellent customer service
Kathy was able to help me resolve some issues with my subscription - excellent customer service, thank you.
30 July 2026
Unprompted review
Reply from SodaStream UK
Hi Sal,
Thank you for taking the time to share your feedback.
We're so pleased to hear that Kathy was able to assist you with your subscription and help resolve the issues you were experiencing. We understand how important it is for things to run smoothly, and we're pleased that Kathy could provide the support you needed. Your kind words are truly appreciated, and we're grateful for the opportunity to assist you.
Thank you for choosing SodaStream!
Great customer service from Soda…
Great customer service from Soda stream. Prompt reply to my email and very satisfied result. Thank you 😊
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Gillian,
Thank you for your kind feedback!
We're thrilled to hear that you received prompt support and that we were able to provide a satisfactory resolution.
Our team is committed to delivering helpful and responsive service, so it's wonderful to know we met your expectations. Your appreciation means a great deal to us, and we're grateful that you took the time to share your experience.
Thank you for choosing SodaStream! 😊
I've been using SodaStream for over…
I've been using SodaStream for over 5vyears. It's just an all round great service. Easy to order new cylinders and return empties. Excellent, quick and responsive, customer service if ever needed.
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi Dr Olive,
Thank you for your wonderful feedback and for being part of the SodaStream family for over five years.
We're pleased to hear that you've consistently found our cylinder exchange process simple and convenient, and that our customer service team has been there for you whenever needed. Your continued loyalty and support mean so much to us, and it's rewarding to know we've been able to provide the reliable service you deserve.
Thank you for choosing SodaStream and for sharing your experience!
Quick and full replacement of faulty…
Quick and full replacement of faulty product.
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Richard,
Thank you for taking the time to share your feedback. We're sorry that you experienced an issue with your product, but we're pleased to hear that the replacement process was quick and straightforward.
Providing prompt resolutions when things don't go as expected is very important to us, and we're delighted we were able to get things sorted for you.
Thank you for choosing SodaStream!
Excellent support from Elizabeth…
Excellent support from Elizabeth including video call to try and resolve issue.
Machine faulty so replacement shipped quickly
Elizabeth was very friendly, helpful and patient.
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi Carole,
Thank you for sharing your experience with us. We're sorry to hear that your machine was faulty, but we're delighted that Elizabeth was able to support you every step of the way. Taking the time to troubleshoot via video call and ensuring a replacement was arranged promptly reflects the level of care we strive to provide.
Your kind words about Elizabeth's friendliness, patience, and helpfulness are truly appreciated, and we're so pleased she was able to make a difficult situation a positive one.
Thank you for choosing SodaStream!
Review number 2!
This is my second review for SodaStream, as again I have received outstanding customer service. I spoke to Kathy regarding an issue I was experiencing. She quickly spotted the problem and resolved everything quickly and efficiently. Kathy was very thorough and took the time to fully explain the situation and implement a resolution. She was professional, knowledgeable and diligent and I really appreciate her assistance.
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Jazzacat,
Thank you so much for taking the time to leave another amazing review.
It means a great deal to us that you've once again had such a positive experience with our customer service team. We're delighted to hear that Kathy was able to quickly identify the issue, provide a clear explanation, and resolve everything efficiently.
Your recognition of her professionalism, knowledge, and dedication is truly appreciated.
Thank you for your continued support and for sharing your experience with us.
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