My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6k reviews
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InPost
The new InPost paperless system is a welcome improvement to what has always been an efficient process of replacing the SodaStream gas cylinders.
5 July 2026
Unprompted review
Reply from SodaStream UK
Hi John.
Thank you for your review!
We're delighted to hear that you're enjoying the new paperless InPost return system and that you've found the cylinder exchange process efficient. We're always looking for ways to make returns and exchanges as simple and convenient as possible, so it's great to know that this improvement has enhanced your experience.
Thank you for your continued support and for taking the time to share your feedback with us.
Kind regards,
Team SodaStream
Returning the cylinders
Returning the cylinders - I put up a message on the InPost site which read:
I had to have two attempts to deliver my SodaStream into your system.
Fundamentally, it was too hot to try to find a free "box".
Either InPost or Sodastream needs to direct its customers to a video that introduces the company, and have to use it.
If you have produced one, please make that information known to potential new users.
I am confident that InPost will reduce dependence on the Royal Mail.
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Robert,
Thank you for taking the time to share your feedback regarding the cylinder return process.
We're sorry to hear that returning your cylinders wasn't as straightforward as expected and that it took two attempts to successfully use the InPost service. We understand how frustrating this can be, particularly when trying to locate an available locker.
We appreciate your suggestion regarding an introductory video or guide for new users. Clear instructions and helpful resources can make a significant difference to the customer experience, and feedback like yours helps us identify opportunities for improvement. We will ensure your comments are shared with the relevant teams for consideration.
It's also encouraging to hear your positive view of InPost and its potential to provide a convenient alternative for customers returning cylinders.
Thank you again for your valuable feedback and for choosing SodaStream.
Kind regards,
Team SodaStream
My SodaStream parcel had gone missing…
My SodaStream parcel had gone missing in transit thanks to Evri. Within 8 minutes of my web enquiry Tracey from SodaStream had got back to myself. Tracey confirmed my parcel was lost I was refunded for my purchase then placed a new order. My order went through Friday 10th July 2026 and I received my Sodastream ENSO Sparkling Water Maker on Saturday 11th July 2026 and it was certainly worth the wait. Thank you
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Nick B,
Thank you so much for taking the time to share your experience with us.
While we're sorry to hear that your original parcel was lost in transit, we're delighted that Tracey was able to assist you so quickly and efficiently. Providing prompt support when things don't go as planned is incredibly important to us, and it's wonderful to hear that Tracey responded within minutes, confirmed the issue, and helped ensure you received a refund and could place a new order without delay.
We're also thrilled that your new ENSO Sparkling Water Maker arrived so quickly and that you feel it was worth the wait!
We'll be sure to pass your kind words on to Tracey, who will be delighted to know her support made such a positive difference to your experience.
Thank you for choosing SodaStream, and we hope you enjoy many refreshing sparkling drinks with your new ENSO.
Kind Regards,
Team SodaStream
My Sodastream was out of warranty by a…
My Sodastream was out of warranty by a couple of months.
However Sodastream kindly sent me a new one along with a full tank gas bottle, spare drink bottle and bottle of pepsi max.
I couldn't believe it. They went above and beyond.
I will now get my spare gas bottles refilled.
More than happy :)
11 July 2026
Unprompted review
Reply from SodaStream UK
Hi Annaart,
Thank you so much for taking the time to share your experience!
We're absolutely delighted to hear that we were able to help, even though your machine was just outside its warranty period. Going the extra mile for our customers is something we're passionate about, so it's wonderful to know that the replacement machine and additional goodies made such a positive difference.
It's great to hear that you'll be putting your spare gas cylinders to good use, and we're thrilled that you're happy with the outcome.
Thank you for your support and for being part of the SodaStream family. Reviews like yours truly make our day!
Kind regards,
Team SodaStream
Sparkle savers - good in theory!
We like the idea of the Sparkle savers subscription and their customer service is good but it needs to be! Their website and the ease In which you can tweak your gas delivery is very un user-friendly. It changes every time we need to do it but rarely to something easy. It's about time they could oay a decent web company to resolve this!
11 July 2026
Unprompted review
Reply from SodaStream UK
Hi Wendy,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoy the Sparkle Savers subscription and that you've had positive experiences with our Customer Care team. Providing helpful support is something we take great pride in.
We are sorry to hear, however, that you've found managing and adjusting your gas deliveries online frustrating. We understand how important it is for website navigation and subscription management to be simple and intuitive, and we appreciate your honest comments regarding your experience.
Customer feedback plays an important role in helping us improve, and your comments about the website's usability will be shared with the relevant teams for review. We're always looking for ways to make managing subscriptions easier and more convenient for our customers.
Thank you for your continued support and for taking the time to let us know where we can do better.
Kind regards,
Team SodaStream
Fantastic service from Amelia at…
Fantastic service from Amelia at customer service I had trouble with my machine and she sorted out in the end fantastic 5*
1 July 2026
Unprompted review
Reply from SodaStream UK
Hi Victoria Talbot,
Thank you so much for your fantastic review!
We're delighted to hear that Amelia was able to help resolve the issue with your machine and provide the support you needed. Delivering excellent customer service is always our goal, and it's wonderful to know that Amelia's efforts made such a positive difference to your experience.
We'll be sure to share your kind words with Amelia recognition like this means a lot to our team.
Thank you for choosing SodaStream and for awarding us 5 stars!
Kind regards,
Team SodaStream
Initially had a few issues with order…
Initially had a few issues with order as didn't arrive as expected. Several calls to customer services, then had a manager call me and all resolved.
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi Katie,
Thank you for taking the time to share your feedback.
We're sorry to hear that there were some initial issues with your order delivery and that you needed to make several calls to our Customer Care team. We understand how frustrating that can be.
That said, we're pleased to hear that the matter was ultimately resolved and that a manager was able to personally assist in bringing the issue to a positive conclusion. Our team is committed to supporting our customers and finding solutions when things don't go as planned.
Thank you for your patience throughout the process and for giving us the opportunity to make things right.
Kind regards,
Team SodaStream
New to soda stream but not amazed by…
New to soda stream but not amazed by the delivery so far. I ordered the sodastream for a father's day gift and the box was delivered with sodastream all over the outside of the box - not ideal seen as my husband .. the intended recipient of the gift arrived home first. Then ordered additional bottle and more syrup - ordered 11 days ago still no delivery which i would put down to evri rather than sodastream. I would say customer service have always been very responsive.
11 July 2026
Unprompted review
Reply from SodaStream UK
Hi Kate,
Thank you for taking the time to share your feedback and for choosing SodaStream.
We're sorry to hear that the packaging revealed the contents of your Father's Day gift before your husband had the chance to open it. We understand how disappointing that must have been, especially when you were hoping to keep it as a surprise.
We're also sorry to learn that your follow-up order has taken longer than expected to arrive. While delivery delays can sometimes occur with our courier partners, we completely understand the frustration of waiting 11 days for an order.
That said, we're pleased to hear that you've found our customer service team responsive and helpful throughout your experience. Your comments are greatly appreciated and will be shared with the relevant teams, including feedback regarding our packaging and delivery experience.
Thank you again for your honest feedback, and we hope you and your family enjoy your SodaStream for years to come.
Kind regards,
Team SodaStream
Had great help from sodastream online…
Had great help from sodastream online rep Lucretia was very helpful went above and beyond to sort my problem out x
6 July 2026
Unprompted review
Reply from SodaStream UK
Hi Chrstine
Thank you so much for your kind feedback!
We're thrilled to hear that Lucretia was able to assist you and go above and beyond to resolve your issue. Providing exceptional support is what we strive for, and it's wonderful to know that her efforts made such a positive difference to your experience.
We'll be sure to pass your lovely comments on to Lucretia recognition like yours means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Avoid buying directly from SodaStream
Avoid buying directly from SodaStream
I ordered a SodaStream machine directly from SodaStream as a birthday present for my daughter and paid extra for express delivery. Despite this, it took a full week to arrive, completely missing her birthday.
During that week I contacted SodaStream several times to find out where my order was. I also had to chase the delivery company, who claimed they had attempted delivery twice, which simply wasn't the case. Eventually, the machine turned up a week late.
What made the experience even worse was SodaStream's customer service. After all the inconvenience, the best they initially offered was a £5 voucher, which was later increased to £10. That doesn't come close to compensating for the stress, the missed birthday, and paying extra for a service that wasn't delivered.
The whole experience was incredibly frustrating. The parcel eventually arrived, but it easily could have been claimed as lost, and I was left doing all the chasing.
My advice is simple: avoid buying directly from SodaStream. Purchase from Amazon, John Lewis, or another reputable retailer instead, where you're far more likely to receive better delivery and customer service.
18 June 2026
Unprompted review
Reply from SodaStream UK
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear that your daughter's birthday gift did not arrive in time, especially after you paid for express delivery.
We completely understand how disappointing and frustrating this must have been. A birthday gift should arrive when expected, and we appreciate the inconvenience caused by the delivery delays, the conflicting delivery information, and the effort you had to put into chasing updates from both the courier and our team.
We also understand your disappointment with the compensation offered, as it did not reflect the impact that the delayed delivery had on your plans. This is certainly not the experience we want our customers to have when shopping with us.
Your feedback is important to us and has been shared with the relevant teams as we continuously work to improve both our delivery experience and customer support. We appreciate your honesty and the opportunity to learn from your experience.
Thank you for bringing this to our attention, and we hope we can restore your confidence in SodaStream in the future.
Kind regards,
Team SodaStream
Great customer service
I have an older Sodastream machine, which has so far lasted us four years and is still going strong. I use the subscription to receive and exchange the gas cylinders and I just had an issue, which was solved efficiently by an actual real person. Kudos to Sodastream's customer service team, it was a very reasonable experience.
My one complaint about this company is the new syrup bottles, which no longer include a cap that you can use to calculate dosage - in my opinion this is a step back!
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi Cristina,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your SodaStream machine is still going strong after four years and that our subscription service continues to meet your needs. It's especially great to know that your recent issue was resolved efficiently by one of our team members we firmly believe that great customer service starts with real people providing real support.
We also appreciate your feedback regarding our new syrup bottles. We understand that the measuring cap was a useful feature for many customers, and we value your comments about the dosing experience. Feedback like yours helps us understand what matters most to our customers and is always shared with the relevant teams for consideration.
Thank you again for your support and for being part of the SodaStream community. We look forward to keeping you sparkling for many more years to come!
Kind regards,
Team SodaStream
Kathy was extremely helpful
Kathy was extremely helpful and assisted with every detail with perfection
10 July 2026
Unprompted review
Reply from SodaStream UK
Hi Lorien Hamilton,
Thank you for taking the time to share your feedback!
We are delighted to hear that Kathy was able to assist you and provide such excellent service. Our team is committed to delivering the best possible customer experience, and it's wonderful to know that Kathy's attention to detail and dedication made such a positive impression.
We will be sure to pass on your kind comments to her. Recognition like this means a lot to our team members and helps celebrate the great work they do every day.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Excellent communication and dealt with…
Excellent communication and dealt with issues immediately, the overall experience was excellent and I will order again
10 July 2026
Unprompted review
Reply from SodaStream UK
Hi Steven Clarke,
Thank you for your wonderful feedback!
We're delighted to hear that you experienced excellent communication and that any issues were dealt with promptly. Providing a smooth and positive customer experience is always our goal, so it's fantastic to know we met your expectations.
We truly appreciate your support and are thrilled to hear that you'll be ordering from us again. We look forward to serving you in the future.
Kind regards,
Team SodaStream
We’re probably not a normal Sodastream…
We’re probably not a normal Sodastream customer so enjoy your personal service. We had annoying service from your delivery service but quickly changed to a more reliable company. Strongly recommended
10 July 2026
Unprompted review
Reply from SodaStream UK
Hi David,
Thank you for your review and recommendation!
We're delighted to hear that you enjoy the personal service we provide. While we're sorry that you initially experienced some challenges with the delivery service, we're pleased that an alternative solution was arranged quickly and that things improved thereafter.
We truly appreciate your feedback and your continued support. Thank you for choosing SodaStream and for taking the time to share your experience with others.
Kind regards,
Team SodaStream
Frustrating Dealing With This Company
The prices may be competitive, but the saving is quickly lost in the time and frustration spent on repeated phone calls and emails.
I have never returned cylinders without encountering unnecessary difficulty. On different occasions, your agents have claimed that:
The cylinders had not been received, despite emails confirming that they had been delivered.
The cylinders had been received, but the back office had failed to update my account—even after a month had passed.
The best solution was for me to cancel my account and open a new one.
This level of administrative inefficiency is completely unacceptable. Customers should not have to repeatedly chase the company to ensure returned cylinders are correctly recorded and credited to their account.
10 July 2026
Unprompted review
Reply from SodaStream UK
Hi RVE F,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and fully understand your frustration.
We appreciate that returning cylinders should be a straightforward process, and we can understand how disappointing it would be to receive conflicting information about returns that had already been delivered and confirmed. Having to repeatedly contact our team to follow up on returned cylinders and account updates is not the experience we want for our customers.
Your comments regarding delays in processing returns, account updates not being completed in a timely manner, and the inconvenience caused by having to consider opening a new account have been noted. We agree that customers should not have to chase updates to ensure returned cylinders are correctly recorded and credited.
Feedback such as yours is invaluable in helping us identify opportunities to improve our processes and customer experience. We would welcome the opportunity to review your account and investigate these concerns further. Please contact our Customer Care team directly with your account details so that we can assist you.
Thank you for bringing this to our attention.
Kind regards,
Team SodaStream
Linda, customer services Uk, understood our problem and resolved.
Spoke to Linda in customer services uk, very helpful, knowledgeable, totally understood our problem and responded with a solution. Linda was so lovely to deal with and a great representative for the company.
10 July 2026
Unprompted review
Reply from SodaStream UK
Hi,
Thank you so much for taking the time to share your experience.
We are delighted to hear that Linda was able to assist you so effectively. Providing knowledgeable, understanding, and solution-focused support is exactly what we strive for, and it's wonderful to know that Linda took the time to fully understand your situation and provide a suitable resolution.
Your kind words about her professionalism and friendly approach mean a great deal, and we will be sure to pass your feedback on to Linda. We know she will be thrilled to hear that she made such a positive impression.
Thank you for choosing SodaStream and for recognising Linda's excellent service.
Kind regards,
Team SodaStream
Save your old measure caps.
My fat fingers messed order up, had to phone which they answered quickly and sorted my mistake, they then added a delivery charge?
Any how the Pepsi Max arrived quickly like normal, they have charged the bottles, there’s no measure cap! Do you know how hard it is to pour from spoons into the bottle…. Will have to look for alternatives. Not happy.
Had to rummage through recycling and found an old bottle so removed that cap for measuring.
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi There,
Thank you for taking the time to leave a review.
We're pleased to hear that our team was able to quickly answer your call and help correct the ordering mistake. However, we're sorry to learn that you were disappointed with the flavour bottle packaging.
We understand how frustrating it can be when you're expecting a measuring cap and don't have one readily available. We're glad you were able to find an older cap as a temporary solution, but we appreciate your feedback and will ensure it is shared with the relevant team for consideration.
On a positive note, we're delighted that your Pepsi Max order arrived quickly and that you've continued to enjoy our products.
Thank you again for your honest feedback. We value all customer comments as they help us improve both our products and services.
Kind regards,
Team SodaStream
Brilliant human representation even when the technology lets you down
Kathy was absolutely brilliant! 🤩 She helped me find and access my account (which I'd been unable to do on the website), she saw what product we had and what CO2 refills we'd need, and discussed all the options with me. She gave such excellent information I very happily signed up for our subscription and even know how to send our empties back, as that has changed since our last machine subscription.
Kathy is a fantastic resource and representative for your company and I hope you acknowledge her for that.
Please reiterate my thanks to her 🙏🏻
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Happy Lady,
Thank you so much for your wonderful review!
We are absolutely delighted to hear about your positive experience with Kathy. Providing clear, helpful, and friendly support is something we take great pride in, and it's fantastic to know that Kathy was able to help you access your account, identify the correct CO₂ refills, explain the available options, and get your subscription set up with confidence.
Your kind words mean a great deal to us, and we will be sure to share your feedback and thanks with Kathy. She is a valued member of our team, and we know she will be thrilled to hear how much her assistance was appreciated.
Thank you for choosing SodaStream and for taking the time to recognise Kathy's efforts. We look forward to continuing to support your sparkling water journey!
Kind regards,
Team SodaStream
Bought my SodaStream from Amazon about…
Bought my SodaStream from Amazon about 6 months ago, all was great until it started squirting water out of bottle. I followed Amazons directions on contacting suppliers, this was by entering my telephone number to receive a call from SodaStream.
Kathy called and we spent some time analysing the problem via a video call. Kathy was polite knowledgeable and articulate. Having decided there was a problem Kathy organised a replacement which I received within 24 hours. I can only thank Kathy and her company edit outstanding service it is truly appreciated.
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Bryan Abbot,
Thank you so much for taking the time to share your experience. We are delighted to hear that Kathy was able to assist you with professionalism, expertise, and care throughout the troubleshooting process.
Providing excellent support and a quick resolution is what we strive for, so it's wonderful to know that your replacement machine arrived within 24 hours and that you felt supported every step of the way.
We will be sure to pass your kind words on to Kathy and the team they will be thrilled to hear your feedback.
Thank you for being part of the SodaStream family. We truly appreciate your support and hope you continue enjoying your sparkling water experience!
Kind regards,
Team SodaStream
Fantastic SodaStream Art & Truly Exceptional Customer Service!I am absolutely thrilled with my new…
I am absolutely thrilled with my new SodaStream ART® Sparkling Water Maker. The machine itself is fantastic—sleek, incredibly easy to use, and it makes perfect sparkling water every single time. It has completely upgraded my daily hydration routine. What really made this a five-star experience, though, was the outstanding customer service. I had the pleasure of dealing with a representative named Lucrecia, and she was simply amazing. Lucrecia went above and beyond, doing absolutely everything she could to help me with my inquiries. Her dedication, warmth, and professionalism are a rare find these days. Top-tier product backed by world-class customer service. Highly recommended!
8 July 2026
Unprompted review
Reply from SodaStream UK
Hi John,
Thank you so much for your wonderful feedback.
We're thrilled to hear that you're loving your new SodaStream ART® Sparkling Water Maker and that it has become such a great addition to your daily routine. It's fantastic to know that you're enjoying its ease of use, design, and performance.
We're especially delighted to hear about your experience with Lucrecia. Providing exceptional customer service is something we strive for every day, and your kind words about her dedication, warmth, and professionalism mean a great deal. We'll be sure to share your feedback with her and the wider team.
Thank you for your recommendation and for choosing SodaStream. We truly appreciate your support and are delighted that both our product and service have exceeded your expectations.
Kind regards,
Team SodaStream
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