SoftLayer Reviews 9

We were notified of migration of our server in a way not very clear since we have a virtual server that can be migrated without the intervention of the customer. This is how most fortune-hosting companies proceed. Today we have been found that our virtual server is down. When we contacted IBM Softlayer, their response was, "Unfortunately, the server is in a data center POD that is closing, and so it will be reclaimed shortly and unavailable permanently. Sorry for the inconvenience, but that is not possible to reconnect your server. We can work on a new server with a commercial gesture..., we may even consider a refund for the remaining days of the month before your next billing anniversary, but we cannot take any action for your server in the closed datacenter, consider the server and data fully gone." This is unacceptable and inappropriate.

Softlayer used to be a good company to have for hosting. Little by little it has become less support and more fees - everywhere. They just closed a datacenter in Dallas - they sent out migration emails to people saying that servers were being migrated. Not very clear.

They literally turned off all servers in that datacenter even if you were a paying client, and proceeded to flat delete all data. If you missed the email, tough. I have spoken with others that were affected by this, same response. " We will give you 2 free months of service, but your data is gone ". Considering that these servers were virtuals, they could have literally just migrated the files to operational servers, instead they send emails, and just shut you off. Period. This is horrible and unprofessional. AVOID AT ALL COSTS.

The support here is close to inexistent. Why on earth must I have to create tickets for things that otherwise should be resolved in a jiffy? Not to mention that you get billed premium.

It used to be a good provider before IBM cloud take over, now since some time it just feel like its a big mess specially for support where you start getting 3 open tickets in 3 different website and countries which took almost a week to answer some simple question on billing. Network seems also to have been restricted and prices have gone up ... We ended up switching to another provider that cares about its customers ..

Softlayer uses deceptive tactics to lower costs.
I was satisfied with the company in the beginning, before it was acquired by IBM. Now, they've come to a point where they're just beyond greedy.
I used to have 20TB bandwidth in my server, then, I get an email from Softlayer saying that my server will be decommissioned so therefor I need to migrate to a new one. What they didn't tell me, is that now I get 500GB bandwidth. Oh, and if I want my previous 20TB, I need to shell out an extra $999.00 a month. Need I say more? I'm now paying surcharge for my overusage. Stay away!!!!

Very good customer server

One of the best hosting provider out there

Better than the rest, not quite as good now its owned by IBM

A single dedicated server cost you above $500
while you receive almost no support and tickets will be answered in more than 24 hours

Its clients send SPAM . SUPPORT AND ABUSE NOT ANSWER AT ALL !
spam is illegal !

I was with Softlayer for about 2 years. Only left due to a web-hiatus.

Prices were really good. Support was excellent. All of the people I spoke to were knowledgeable. No problems with the hardware.