Soft Surroundings Reviews 345

I like Soft Surroundings style, but their shipping is horrendous. They cannot be trusted to get anything out on time, or to alert you about delays. This is the second time I've had to cancel an order because of this. Fool me once... I guess they fooled me again. No more ordering without a guarantee of delivery date.

I have spent thousands of dollars with Soft Surroundings over many years. I expected the same quality and service when I purchased from them online. Boy was I wrong! I ordered $1,000 dollars of clothes from them 5 weeks before a cruise. All of the items showed to be in stock and showed estimated delivery dates within 5-10 days with free returns within 60 days. Exactly two items arrived before my cruise. Four months later items are still dribbling in. When I went online to return the last two items only to find that there is a $9.95 shipping fee PLUS applicable taxes of $58.00. What tax is due on items that are being returned? When I contacted customer service their response was "the dates are estimated" and no clear explanation of what "applicable taxes" actually entailed. Unfortunate to say that this once loyal customer is forever gone and will tell as many people as possible, "this is not the Soft Surroundings you know and love, don't order from this business."

I love their clothes but I just cancelled a $250 order today because their shipping process is so dismal. I have had constant issues with delays in shipping and poor communication. I placed an order and paid for 3 day shipping. 12 days later-nothing. I will not be placing any further orders with them.

Do not order from this company. I ordered a pair of pants and they sent the wrong size. They wanted to charge me for the return when it was their mistake. $60 wasted. What a scam!

I ordered a pair of earrings from this company and they shipped them in a thin, plastic envelope with no padding. Predictably, the earrings arrived damaged. Both of them were bent. I emailed them stating that I would be returning them because they are damaged and that I did not want to pay a return processing fee.

When I returned them they refunded me the purchase price... minus a return processing fee that was actually HIGHER than what they state on their website. This was a small purchase so the return processing fee was almost 50% of the purchase price!

DO NOT BUY from this company. They will send you shoddy product, poorly packaged and if you try to send it back they will charge you for avoidable damage. They are trying to make money from thin air.

The return policy is ridiculous! After all was said and done, I only received a fraction of what it cost me for items I will never wear. I was charged a return fee as well as the shipping fee. I will never order from them again!

Purchased a bunch of clothes for my mother in law. Sizing was inconsistent, expensive to return and refund values were not accurate. Not worth the hassle. Will not be shopping here again.

DO NOT ORDER ON LINE FROM THIS COMPANY their returns are easy, but you pay! I lost more than $25 just to make an exchange because their sizing information was incorrect.

You better like what you ordered, or it will cost you! I used to shop in the Soft Surroundings Stores regularly- one of my go-to stores. I decided to order a dress for Easter. It took 8 days to arrive and was packed with care. The quality seemed similar to past store purchases. Sadly, the dress looked terrible on me. The on-line return process was easy. What hurt - it cost me $25!!! Shipping, handling & tax from the original order are not even partially refunded. Then I have to pay $9.95 return shipping. Tryers Beware!

Ordered three items. Only one item sent correctly. I ordered the Laguna Topper, item was not in package that was sent. Some type of white dress that looked like a t-shirt, xxl (I wear a PS) was in the package. On 4/16/25 at 3:25, I called S.S. to inform them of their mistake. They emailed me a shipping label that said it would expire 4/16/25. Third item never sent. I am constantly receiving emails stating item being processed. Soft Surroundings start hiring competent staff.

I haven’t even taken the clothes out of the cheap plastic packaging. This company has taken a nosedive - misrepresentation online and in catalogues.
Not at all what I’ve experienced in the past - my bad for not checking these reviews first.
Cheap printed material for the same high prices. No feel whatsoever of the quality they describe when you shop.
I feel ripped off.
Lesson learned.
I will not be ordering ever again.

*AI responses “we are sorry… “ blah blah blah.
Buyers Beware.

Email scam advising me (at my email address, but with the wrong name) that I had purchased $640 worth of women’s clothing.

We’ll wait and see what the follow up is, but I received a burst of emails welcoming me and two emails about fake large purchases.

Soft Surroundings files for bankruptcy in 2024. An asian company that also bought Coldwater Creek bought them. I have spent most of today on the phone with their customer service people - who are HORRIBLE. Could care less.

My story is the same as the others. My order had a FedX tracking number that day after day showed they’d yet to receive the package. I emailed Soft Surroundings several days ago, with no response. Today I called, waited 27 minutes for a representative, was told my order was shipped through DHL, I was given a tracking number and told the order would be delivered 4/4.Guess what? The tracking number doesn’t exist. I will wait until Friday, then dispute the charge. I’m over waiting any longer.

Have ordered from this company and its sister site Coldwater Creek for years. The quality of merchandise and order fulfillment has gotten horrible over the past year or so. Orders aren’t fulfilled and when I contact customer service I’m told the orders “are on back order,” sometimes for months. The tracking numbers are invalid. Customer service staff seldom available on the phone and messages go unanswered. As far as I’m concerned Soft Surroundings and Coldwater Creek are now scam sites. Beware.

This used to be a pretty nice company but now it’s a scam site. I ordered a dress and a month goes by I’ve heard nothing so I reach out to customer service and find out my order is back ordered and won’t be shipped for four months! I’ll have no use for a long sleeved dress in the middle of summer! Don’t order unless you don’t mind waiting 6 months for your item to arrive. I feel like they’ve been bought out by a corrupt Chinese company meaning I’ll never see my order or my money again.

Once very nice store in a local mall. That closed and now only online. Went from always good quality and service to sometimes good quality and awful order fulfillment and lousy return policies. I urge you to STAY AWAY.

As with all the one-star reviews, my order for two dresses seems to have fallen into a black-hole. I placed the order the beginning of February with a ship date of February 21st, which at that time was fine. Here it is mid-March and nothing. It is still in the fulfilment stage. They should really send an email giving me a choice to wait for the order to cancel. As of now, I can't get an answer from customer service. It is the same old script, "...it is on back order". No kidding sherlock. Never again will I order from this company. Either fulfil your orders or shut the business down.

They used to be a quality company, Now mislead and are dishonest. Customer service is in the Philippines. I ordered a dress on 2/13/27 and it was to be shipped on 2/27/25. It was never shipped. I called three times. Each time, they told me it was in the warehouse and would ship in a few days. Today, they charged my credit card, which they are not supposed to do until it ships. I called and they said the item will now ship by the end of March. I asked about the credit card charge, and they said they had not charged my account. My bank says different. When I cancelled the order they could not give me a cancellation number and promised it would be coming in the next two days. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Following Soft Surrounding's being acquired by Coldwater Creek, I just can't seem to receive the product I ordered on January 13. "Awaiting Fullfilment" is the only message at the site with regards to the order. After talking to two representatives over the past three weeks, who both stated that the clothing was in San Diego, the order still has not arrived. Likely I will never receive the order but it is sad because this was such a high quality and service friendly company. JC