I'm not a web dev, hell I'm not even in IT but I've spent the lat 10 years or so self teaching/running an eCommerce site that works out pretty well for the most part. Now and then, I either bre... See more
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Great Team. I always have right solution for my problem/issue. You can get right deal with transparency in work and great support. I am having dedicated server for 4 years now and never had to wait... See more
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I have been an old client of softsyshosting going back to many years. Being a software person myself, I can appreciate quality support and also read in between the lines from the kind of respon... See more
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Softsys customer service always awesome. They quickly respond and address issues. We are non profit org and have been windows shared hosting with them from almost for 8+ years now. Customer service r... See more
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Company details
Written by the company
Softsys Hosting is a global cloud and infrastructure solutions provider delivering reliable, high-performance hosting services since 2006. We specialize in managed cloud, dedicated servers, VPS, cybersecurity, and compliance services across multiple data centers worldwide. Our focus is on providing fast, secure, and scalable environments backed by truly responsive 24/7 customer support. With a customer-first approach, premium hardware, and transparent pricing, we help businesses of all sizes run their applications with confidence and peace of mind.
Contact info
Concord Pike 1521, 19803, Wilmington, United States
- 8622142255
- sales@softsyshosting.com
- www.softsyshosting.com
4.8
Excellent
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Pretty darn good
I'm not a web dev, hell I'm not even in IT but I've spent the lat 10 years or so self teaching/running an eCommerce site that works out pretty well for the most part.
Now and then, I either break said site or decide to just rebuild it because it looks a bit old and that's when I've had a good experiance with Soft sys.
It doesn't matter what time I message or even day for that matter, but it's always the same guy that messages back - Brad Hack and solves whatever dumb problem I've caused myself with minimum fuss no matter how many times I message back.
I've had around 3 hosting companies over the years, but none were as good
3 April 2026
Unprompted review
Reply from SoftSys Hosting
Thank you so much, Paul - this genuinely means a lot to us.
We’ve really valued being part of your journey over the years, especially seeing how you’ve built and evolved your eCommerce site through your own hard work and curiosity. That kind of hands-on learning is never easy, and it’s been great supporting you along the way - whether it’s fixing something that broke or helping with a fresh rebuild.
Also, really appreciate the shoutout to Brad. He’s been an integral part of our team for 15+ years and often takes the lead on more complex challenges. Beyond solving issues, he also helps guide the broader team to ensure we’re consistently delivering the kind of support you’ve experienced.
Thanks again for your trust and for sticking with us over the years - it truly means a lot. We’re always here whenever you need us.
We have been with softsys for over 15…
We have been with softsys for over 15 years and our experience with is nothing but excellent. We are very happy with softsys and their support. They always respond within minutes no matter what time of day we email them. Great Support and Team.
30 September 2025
Unprompted review
Reply from SoftSys Hosting
Thank you so much for your kind words and for trusting us for over 15 years! 🙏 We truly value your continued partnership and are delighted to know our support team has been able to assist you quickly and effectively whenever needed. Your appreciation motivates us to keep striving for excellence every day. We look forward to continuing to serve you for many more years to come! 🚀
Reply from SoftSys Hosting
Thanks Harry, for your appreciation!
Very responsive customer service
We hosted both a virtual server and a physical server with SoftSys for the last 7 years. Uptime was phenomenal with both servers. When there were rare issues SoftSys was quick to get someone to investigate very quickly and get us back online with very short down time. Couldn't be happier with the customer service experience.
21 December 2024
Unprompted review
Reply from SoftSys Hosting
Thanks Trent!
These guys are amazing!
These guys are amazing and always go above and beyond to help us out. Highly recommend!
20 September 2024
Unprompted review
Reply from SoftSys Hosting
Thanks Daniel!
Softsys customer service always…
Softsys customer service always awesome. They quickly respond and address issues. We are non profit org and have been windows shared hosting with them from almost for 8+ years now. Customer service response is the main factor for us to stay this long apart from cost savings options
28 August 2024
Unprompted review
Reply from SoftSys Hosting
Thank you so much, Naveen! Working with your non-profit for 8+ years has been fantastic, and we promise to continue providing the industry's best customer service!
SoftSys - Excellent Support
SoftSys is an excellent company. They are very quick with resolving the tickets we submit, and they always know/recommend the best solution to our problems.
21 August 2024
Unprompted review
Reply from SoftSys Hosting
Thanks, Rob! We promise to continue improving our services in the future as well!
SoftSys Support responds immediately.
SoftSys Support responds and fixes issues immediately. They are a valuable resource for our website, marketing team, and company as a whole.
21 August 2024
Unprompted review
Reply from SoftSys Hosting
Thank you so much for your appreciation!
A+ support team
The support that they provide is top notch and the team always goes the extra mile to help. They are knowledgeable in all aspects of technology and are able to come up with solutions. The response time is also very good!
10 August 2024
Unprompted review
Reply from SoftSys Hosting
Thank you, Marianella! Our team constantly upgrades its knowledge of the latest technologies and is eager to work with customers to find a solution to their problems. We value our long-term association!
Great Customer Support
We have been using SoftSys for years and are very happy with our up time and especially the customer support. More than once we have had an urgent need for technical support and SoftSys has always helped right away.
3 August 2024
Unprompted review
Reply from SoftSys Hosting
Our goal since day 1 has been to be by our customers' side when they need us the most! Thank you so much for appreciating our efforts.
Total waste of time
Total waste of time. Order rejected as "high risk" with absolutely no effort to alleviate their concerns. Instead, got a rejection with an entitled "good luck with your new host". The response funny enough was from Ruchir Shastri, who appears to be the Founder/President of the company. Seems like I dodged bullet with this one based on the other reviews.
20 September 2023
Unprompted review
Reply from SoftSys Hosting
We're sorry for your experience while placing an order with us - however, we use an industry known anti-fraud system which helps us to protect us by blocking orders that are deemed to be of high risk. Your order had a very high fraud risk score - apart from other factors, you had billing location in one country, phone number of another country and actual location from where order was placed was a third country (the IP address from where this order was placed was also showing up as used for past potentially risky activities). We understand that this may not be a perfect outcome for you, but we need to safeguard our business and customers by ensuring that our environment is not endangered by potentially risky customers who may be using our services for activities that violate our ToS and AUP.
Does not care about customers.
After canceling all services and selling the company. Softsys kept the server going for over 2 years. When I finally found the charge was still happening. They offered no help in shutting the service off or disconnecting my payment. Tried telling them that the server hasn't been used in years. They show me a screenshot of .4mb download per day and tell me that it is "very much in use". Yeah by updates. This site is a bunch of crooks.
22 March 2022
Unprompted review
I am pretty satisfied customer for last…
I am pretty satisfied customer for last 7-8 years now. Very fast and prompt service!
5 February 2021
Unprompted review
Reply from SoftSys Hosting
Thank you for being a long time SoftSys Hosting supporter ❤️
We are grateful to have you as a customer and we look forward to serving you for many more years to come.
Please don't hesitate to reach out if there's anything we can be of assistance with.
Sincerely,
Joanna Isac - Customer Service
Excelent!
I am very grateful for the support provided, the response times and especially the support from brad
13 October 2020
Unprompted review
Reply from SoftSys Hosting
Manuel,
Thank you so much for taking a moment to share your experience with SoftSys Hosting ❤️We're thrilled to know you are happy with the support received from our team. Brad is very knowledgeable and always happy to help.
If there's anything else we can do to support your business, please get in touch.
Sincerely,
Joanna Isac - Customer Service
Great VPS service
I've had a VPS on here for like five years now. The uptime is excellent, support is great (I'm on the "expert" support mode, so really just reach out to them if my VPS is frozen, which is pretty rare). There's thousands of VPS providers on the internet, this is one of the exceptional ones with a great cost:performance value.
27 September 2020
Unprompted review
Reply from SoftSys Hosting
Timothy, thank you so much for your kind words ❤️ We're always striving to deliver excellent service and customer support and we're happy & grateful to know you've been trusting us with your business for over five years now.
Please don't hesitate to reach out if there's anything we can be of assistance with.
Sincerely,
Joanna Isac - Customer Service
Fast and complete service and support
Fast and complete service and support! I've had very minor issues, mostly things that I could've done myself but just couldn't. I'd send in a low priority ticket and in less than an hour, I'd have not only a response, but the problem completely sorted! And I'd also learn something too! Highly recommend!
20 September 2020
Unprompted review
Reply from SoftSys Hosting
Joseph,
Thank you so much for sharing your feedback and for recommending us ❤️
Our technicians strive to provide high-quality support 24/7 so I'm really happy to hear you had a great experience with our team.
Please continue to reach out to us if there's anything we can do to support you.
Sincerely,
Joanna Isac - Customer Service
SoftSys Hosting is Awesome!
I have been with SoftSys Hosting for many years and they provide excellent hosting service as well as customer support. I would highly recommend SoftSys if you are looking for an affordable hosting service.
17 September 2020
Unprompted review
Reply from SoftSys Hosting
Lisa,
Thank you so much for taking the time to share your feedback ❤️ We're so happy SoftSys Hosting has been working great for you and you are vouching for us.
Please continue to let us know how we can be of service.
Sincerely,
Joanna Isac - Customer Service
Perfect.
Let me open by stating I use their low tier cheap offerings. This tier has been reliable, and trustworthy. Great general purpose offerings at an excellent price. Support at this level is absolutely astounding. I recommend them to all my entry level associates. When I need higher tier services they will be high on my list simply because of support and the overall great experience with thier inexpensive products.
17 September 2020
Unprompted review
Reply from SoftSys Hosting
Pete, thank you so much for taking the time to talk about your experience with SoftSys Hosting.
Wow, "reliable, and trustworthy" 🤩 I'm so happy to hear the service is working great for you Pete and that our support staff has been helpful.
We offer a great variety of services from shared hosting to fully managed VPS and dedicated servers, so that we can support our customers every step of the way, as they grow and scale up.
Please don't hesitate to reach out to us if there's anything else we can do to help you.
Sincerely,
Joanna Isac - Customer Service
Wonderful ISP
Wonderful ISP, great pricing, and support is on point.
16 September 2020
Unprompted review
Reply from SoftSys Hosting
Thank you so much for sharing your feedback. We're so happy to hear SoftSys Hosting is working great for you.
Our technicians are extremely knowledgeable and we look forward to continuing to serve you 24/7. If we can be of any assistance, please don't hesitate to reach out.
Sincerely,
Joanna Isac - Customer Service
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