While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sogolytics has been an asset for community surveys. It is easy to use and distribute the surveys as well as read through the data.

Rated 5 out of 5 stars

We have been using SoGoSurvey/SoGolytics for a long time already and we still think is great. We haven´t found any tool as versatile as this. It allows us to track our surveys, get very different repo... See more

Rated 4 out of 5 stars

So far so good! I am using #Sogosurvey for my MSc research project and the survey design interface is very easy to move around, not to talk about their amazing QR code option which makes it easy t... See more

Rated 5 out of 5 stars

We are a small community trust and have been using SoGo Surveys for a year now. We have found the software very intuitive to use and versatile enough to cover a whole range of data collection purpose... See more

Company details

  1. Software company
  2. Software Vendor

Written by the company

Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience. Design sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. And while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform. Sogolytics brings measurable impact for individuals, small businesses, large enterprises and consulting firms. Finance, healthcare, schools, and HR teams find Sogolytics particularly useful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SoGoSurvey is a breeze to use.

Using SoGoSurvey has been super easy. My project is quantitative in nature and SoGoSurvey has made creating the questions so easy. I am excited to get the results and have SoGoSurvey analyze the data and save me so much time. Highly recommend.

30 June 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

We can't wait for you to experience the power of our reporting tools and dashboard, Meg!

Rated 5 out of 5 stars

Great site

Great site! easy to use, and turned out great. I'm upgrading!

24 June 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Great news! Thanks for sharing. :)

Rated 4 out of 5 stars

[UPATED] Happy customer

After I complained about a business practice were I felt unfairly treated, their service department really took my complaints to heart. They contacted me and improved their website to address my issues, now I am quite satisfied with the service I received. Even for the free package you can create great surveys and analyses - keep in mind however that you can only receive a limited number of responses.

Would rate 5 stars if more responses were available for the free package, but the customer service really gets 5 stars.

14 June 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

SoGoSurvey has truly become a better product because of feedback from users like you. We've greatly appreciated our email exchange and the opportunity to gather details about your experience so no one ever feels as you did again. We are excited about the additional places we have added survey response limit information and we welcome any additional feedback. Cheers!

Rated 5 out of 5 stars

A very good tool to use when doing…

A very good tool to use when doing research. The functions available to you are plentiful, even when using the free version, and it is a tool which enabled me to perform research effortlessly and in a way that was very logical.
Easy-to-learn and full of functions.

11 June 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Thanks, Samuel! We pride ourselves on offering one of the most comprehensive tools out there, including our free version. :)

Rated 5 out of 5 stars

SoGoSurvey...quite exceptional

SoGoSurvey is a great online survey tool for research unlike any other that I have tried before. Their user experience is top-notch and the customer relation very warm. I'm loving it!

8 June 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

And we are loving this review of yours! We are so happy to hear that your experience with our UX and customer support has been so positive. Thank you!

Rated 5 out of 5 stars

SoGoSurvey is hands-down the best…

SoGoSurvey is hands-down the best online surveying tool I have ever used. It's intuitive, with a comprehensive toolset and real value-for-money which is all excellent. However, the best feature is the extraordinary customer service which is a clear cut above the competition.
I can unreservedly recommend this to anyone who needs to use a survey tool and is unsure where to look.

24 April 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Wow, thank you for the rave review, Christopher! I've gone ahead and shared your note with our support team as well. :)

Rated 5 out of 5 stars

I made an account a week ago and it's…

I made an account a week ago and it's been great, what is special is how it looks so professional and not so classic. It's very aesthetic and definitely draws attention, very pleased!

23 April 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Ansh, your kind words about SoGoSurvey's aesthetics are much appreciated! Thanks for writing!

Rated 5 out of 5 stars

Nice customer service and great student…

Nice customer service and great student upgrade! Helped me make my questionnaire for my bachelors degree possible and good-looking compared to previous questionnaire i've made!

13 April 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Thank you, Johan! We pride ourselves on -- among many other things -- our aesthetics and user experience for survey takers. :) Congratulations on your degree!

Rated 4 out of 5 stars

Sogosurvey will help me with my thesis…

Sogosurvey will help me with my thesis about investment decisions of CFO's. Can not wait for the survey results! Looking forward for the data extraction with automated graphical overviews.

8 April 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

This sounds fascinating, Florian! We'd love to hear about your results once you have them!

Rated 5 out of 5 stars

I am a student I have to make surveys…

I am a student I have to make surveys for my class. SoGoSurvey is easy to use and is very user friendly. It is extremely nice to use for my marketing research class.

5 April 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Thank you for sharing, Noah!

Rated 5 out of 5 stars

Perfect tool for students!

I am a student and need to complete a survey for my disseration. I have previously used other survey sites but found them to be limited and not very easy to use.

So Go Survey provide a great free account/student account with so much function and choice of pre designed question formats. There is no limit to the number of surveys you can complete and it is really simple to use. They have built in sharing functions for social media and it is perfect for what i needed for uni.

4 April 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Claire, we're so pleased to learn that SoGoSurvey was so beneficial for you while completing your dissertation. Wishing you the best of luck!

Rated 5 out of 5 stars

Best Survey Tool

Best Survey Tool –

I began using SoGoSurvey a while ago when I started writing my master thesis and needed a survey-tool software to build my qualitative research and collect data for the respective analysis. Imagine my surprise when I realized that it was not only a free survey-tool software but also a great one, with excellent features, predefine design options, so the survey doesn’t look dull or boring, different distribution methods to reach out the audience, with superb data analytics and data management options, and much more. I am still using it for my research and I must say I haven’t experienced any issues so far, since the platform is friendly-orientated, the interface is convenient and simple, and the customer service and the support is topnotch. Additionally, the training videos are really good and they are easy to follow, in such a way, you always will feel “somehow” supported either by their excellent guiding material or their client support.

To finish, allow me to say that SoGoSurvey is also a secure platform easily adjusted to the needs of its customers. I have found different features I didn’t even realize when I was starting my project, but I have been finding them on the go. I totally recommend it!

18 March 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Keep up the exploration of new SoGoSurvey features, Mauricio! :) We also love your positive feedback on our many forms of customer support -- cheers!

Rated 5 out of 5 stars

Still a top-in-class indispensible research tool, especially for students

I reviewed SoGoSurvey one year ago when I was preparing for my qualifying examination as part of my doctoral degree requirements.

I was initially using the Basic plan, which was upgraded to a Pro plan thanks to the SoGoSurvey team's generous support of my pilot study, which enabled me to collect high quality data to substantiate my research proposal and successfully pass my qualifying examination! :)

Everything I wrote in my previous review still stands a year later, and on top of those, I must also specially mention the ability to do more sophisticated studies through branching logic (which is available in the Pro plan that was generously offered by SoGoSurvey) is really amazing.

Also, as I was working through the creation of my study instruments and collecting data for my pilot study using SoGoSurvey, I did not experience any issue and never had to seek support because the entire interface was very well-designed and robust. My pilot study participants also reported that SoGoSurvey was easy to use and works well on any device.

Having successfully conducted my pilot study on SoGoSurvey, I am now in the process of fully launching my dissertation's main study on their platform because I am fully confident that I can rely on them to collect data for the most important degree in my life.

Thank you SoGoSurvey for generously supporting students with such a useful and robust tool. My dissertation will also acknowledge your generosity in supporting student research with a powerful tool without denting our tiny wallets.

4 March 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Wow, we loved reading this detailed post, Aaron. You are very welcome and congratulations on passing your qualifying exam! Wishing you all the best with your dissertation -- and your more sophisticated studies using the SoGoSurvey platform!

Rated 5 out of 5 stars

Using SoGoSurvey for my graduation

Using SoGoSurvey for my graduation thesis. It is very user friendly and I like how intuitively it works. Customer support chat also helps out very quickly each time I have any question about the software. Highly recommend!

28 February 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Thank you for the note, Tim! Best of luck with your thesis!

Rated 5 out of 5 stars

SoGoSurvey is has the easiest set up…

SoGoSurvey is has the easiest set up for all your survey needs. Works amazing for marketing research purposes in college courses.

25 February 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

We are happy to have made set-up easy for your needs, Ethan! Good luck with your research. :)

Rated 5 out of 5 stars

Great product

SoGoSurvey provides a great user experience and has been worked out great for my marketing research classes in college.

25 February 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

We're happy to help support your studies, Connor!

Rated 5 out of 5 stars

Highly recommend

I have just started using SoGoSurvey as an alternative to a competitor. It is so easy to use and get going quickly! The features so far are exactly what I was looking for and am looking forward to exploring the reporting capabilities. Additionally, the 24 hour support is a very much appreciated added bonus, all of my questions are answered quickly and addressed with a friendly attitude! It seems the platform has been built with the end user in mind and I love that they contribute to not for profit organisations and support academic development through their tool.

20 February 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

We are so pleased to receive all of this great feedback, Gracie! You are 100% correct: SoGoSurvey was created—and is frequently enhanced—with the end user in mind. We're happy to support you...wherever, whenever!

Rated 5 out of 5 stars

SoGoSurvey is the best survey tool for students!

I am a researcher in the AP Capstone program, and I am under the guidance of a professor at the University of Texas at Dallas working on cognitive development. As many of you are probably aware, the nature of present-day college admissions processes is quite rigorous. As a student who is nearing this process in her own life, I was interested in learning about the validity of the common suggestion to avoid procrastinating one’s work in high school. I commonly find myself procrastinating while also succeeding in school, and I have observed this in many of my high-achieving peers, as well. Perhaps this is due to Parkinson’s Law (Parkinson 1945); this study will allow for that conclusion to be made. Unfortunately, procrastination is also hypothesized to have a strong association with Partial Sleep Deprivation (PSD), which can ultimately hinder the success of students, as well. It is known that college is seen by many as an investment and that many also seek a college education as a way to maintain a foothold in middle-class life. Therefore, should PSD show an association with procrastination, it is in the student’s best interests to be aware of that fact so that those bad sleep habits do not continue to manifest themselves within current aspirations and future resolves. In order to objectively gauge the extent to which affluent and academically-driven high school students observe the correlation between impulsive procrastination in academics and PSD via stress, the numerical correspondence between these variables must be established through a survey.

As such, I have chosen SoGoSurvey to help me with the allocation of my data. Because of the nature of my research, I was interested in using survey software with a professional ultimate look. SoGoSurvey not only has an aesthetic final look, but its modern amenities provided for easy and quick usage by the survey maker. I was able to create my survey faster than I ever imagined. What's more, SoGoSurvey has tools that I wasn't even aware existed. For example, one nice touch is that SoGoSurvey tracks the number of survey email invitations that have been sent, delivered, and read, as well as the total number of responses. Still, the most beneficial tool for me was the fact that SoGoSurvey estimates how long your survey will take as you continue making it. Because of the convoluted nature of my expected participants' lives, I needed to keep my survey under 15 minutes and this tool assured me of that fact.
Moreover, customer service was impeccable. My questions were answered quickly concisely and in a very timely manner. I am very impressed. The only downside is that I don't have full access with my free trial. But I know that I will be recommending this program to my peers in the AP Capstone program.
Lastly, I am just now beginning to use SoGoSurvey's data tools. I am so happy with the fact that I can customize the way I want my data presented to me. The option for pictorial representations is available, too. I am so glad that I am able to do my research with SoGoSurvey.

7 February 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

Victoria, your research topic is fascinating! We're eager to learn what sort of correlation you may find between PSD and procrastination and are thrilled to help you conduct your research in an efficient manner with the professional survey aesthetic you desired. Thanks for sharing!

Rated 5 out of 5 stars

SoGoSurvey is Easy for Everyone

SoGoSurvey is easy for me to use as the administrator and it has been easy for my survey respondents to use. I enjoy all of the formatting options that are available to me as a researcher and their customer support is phenomenal!

15 January 2020
Unprompted review
Sogolytics logo

Reply from Sogolytics

We love hearing this, Valerie! Best of luck with the rest of your research!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look