Solgaard Reviews 2,373

I was given a carry-on closet suitcase, and it looks very nice but the “shelves“ inside for the closet is a waste of space and I did not use them. I went on one trip and the wheel stems were loosened so much that they kept sticking and would not roll smoothly. I left 10 messages to speak with someone and then tried email and I kept messaging and getting a chat bot. Their customer service is terrible. I finally got a replacement suitcase and I went on one trip and the same thing happened with the wheels. Even though there is a “warranty“ it’s simply not worth it if the wheels are not even durable enough to last one trip. Don’t waste your money.

I had a warranty issue with my Solgaard backpack, and the customer service experience was excellent. The team was responsive, clear, and made the process incredibly easy. Kristine handled my case and promptly arranged a replacement for the defective item without any over‑burdensome steps on my end. Exactly how customer support should work—efficient, professional, and hassle‑free. Highly recommend.

I have purchased product from Solgaard for over five years now. I purchased all of my children luggage and their families. I have had several issues with suitcases, of which I don't believe was due to Solgaard, but to luggage handles. However, that being said every time I have contacted Solgaard they have been professional and have replace each item. I would never buy luggage from any other company. Thank you for all you have done and for having an outstanding product.

First of all, the luggage is great. We’ve had our luggage since 2021/2022. I recommend Solgaard to everyone I know and get questions about it at every airport we visit. I’ve seen weirder conversations at airports (lol!).
Secondly, my wife had an issue with the shell cracking and the customer service was quick and easy. I should be receiving the replacement in a few days. It was nice being able to actually speak to someone about the issue and know that it would be resolved quickly. 5/5 from me!

I had a seemingly super simple request on my broken case that Jess and her team quickly made right and has already shipped me a new case in less than 24 hours from my notice.

I love the case in the closet in a carry-on, and now I love their customer service.

Thank you!

I reached out to the company after having had an issue with the outer shell cracking during a trip. The customer service was immediate and outstanding. Armely verified my information and got a new carry on closet plus shipped out to me very fast! Recommending this company for their customer loyalty and standing by their warranty! Will def be using the again for additional travel needs!

I own 3 pieces of Solgaard luggage, I love it and even though it is well built, sometimes an issue can arise. That’s where Jess comes in! I sent pictures along with a description of the problem and she was quick to respond and get the matter taken care of.
Solgaard definately stands behind their product and I’m extending a big thank you to Jess one of the “Solgaardians”!

My experience with Solgaard has been nothing short of a nightmare. I ordered two suitcases and received only one and was then required to photograph and prove the discrepancy, despite their own order records confirming the missing item was never shipped.
Solgaard created a second order to fulfill the first, and eventually the correct suitcase arrived, after multiple attempts communicating with this company via the companies chat bot, chatting with Manning, and speaking to a representative on the phone. But a week later, an unsolicited third suitcase showed up at my door. When I called to report it my third call to Solgaard I was told to drop it off at UPS myself.
That is completely unacceptable. I am not responsible for the company's fulfillment errors. I reached out in good faith to report their mistake, and in return I was asked to spend my own time fixing it. This level of service is unacceptable, and I expect immediate resolution with zero burden placed on me as the customer.

I have loved my Solgaard luggage since purchasing in 2023. On a recent international trip, it received unusual abuse and sustained damage to a latch. Redenthur of The Solgaardian Squad (cool names by the way), provided efficient and timely help in accessing the damage and providing a replacement. Thank you! A superior product fer sure.

Recently my family went on a trip to Hawaii and we had to check our carry ons. Unfortunately two of our luggages had cracked shells as result of being checked in. I emailed Solgaard and they immediately agreed to replace them. They got back to me sooner than the airline! I worked with Armely and they were able to get my replacements shipped out before my upcoming trip. We will always purchase our luggage from Solgaard because they stand by their products and their customer service is top level! Thank you Armely and the Solgaard team!

Solgaard Customer service is the more responsive than most other companies. They are quick, they do everything possible to honor your request and make it right. It a great product/ idea and therefore I’m sticking with Solgaard for my travel needs.

Awesome product and great customer service

Solgaard stands behind their product, a very sound product at that. I have purchased 7 various products either for myself or gifts for friends. One of the gifts, a large suitcase, was damaged during a trip to Australia - clasp broken and damages around the seam. I was assisted by Jess who was thorough and helpful. I had to coordinate the information between my records and my friend’s data. Together, with Jess, we were able to provide the information and a replacement was ordered. Wow, customer service at a rapid speed with respect. Thank you, Jess!

My luggage was damaged the first time I used it. When I contacted Solgaard, I was connected with a representative, Kristine, who stayed with me throughout the painless process of returning the product and receiving a replacement. I was so appreciative of the fact that Solgaard not only stood behind their product but also used real humans rather than AI bots for their customer service.

Great customer service and great product!

I am writing to offer my strongest recommendation for Solgaard and their luggage products.

From the moment I began using Solgaard, the quality was immediately apparent. The design is thoughtful, durable, and clearly engineered for frequent travel. Every detail—from the materials to the functionality—reflects a premium product built to perform exceptionally well in real-world use. Solgaard has set a very high standard for what modern luggage should be.

Equally impressive, and truly differentiating, is Solgaard’s customer service. When I experienced an issue, the customer service team responded with remarkable speed and professionalism. Jess, in particular, deserves special recognition. She acknowledged the issue quickly, communicated clearly throughout the process, and ensured the matter was not just addressed, but fully resolved. The team—and Jess specifically—went above and beyond my expectations, demonstrating genuine care, accountability, and a commitment to customer satisfaction that is increasingly rare.

The combination of an outstanding product and exceptional customer service makes Solgaard truly stand out in the market. Based on my experience, Solgaard is the only luggage brand I would recommend purchasing. It is also the only luggage I will personally purchase moving forward.

I cannot speak highly enough of Solgaard, their products, or their customer service team.

Absolutely fantastic experience with Solgaard! I've used their carry on closet bag for years and it's one of my favorite things. Given it as a gift no less than 7 times. Had an issue that was 100% damage caused by the airport and not a manufacturing defect, and they went above and beyond to resolve it - grateful for the responsive and friendly customer service!

I had a problem with the interior shelves of my Solgaard Check-In Closet. I reached out to customer support and they immediately responded and proceeded to replace the damaged parts. Red was attentive, friendly and fast and my issue was resolved to my full satisfaction.

Exceptional customer service!! I will definitely recommend their travel system. Their Sleek polished design and awesome service is worth the investment!

I have a check in closet I have had it for four years or so use every week for business. we were on vacation in Hawaii when I packed to leave I heard something hit the floor Looked and two rivets had popped out of my hinge. I called Solgaard they said send a video and I did received an email back thanking me then another email informing me the Suitcase would be replaced. I would like to thank you. Everyone was very helpful and courteous.