Solmar Villas Reviews 1,477

Found an affordable villa in Zante .
Booking was easy .
Couldn't have asked for better accommodation .

The outside of the villa was fine as was the pool. The inside was awful , both leather settees had large rips in them covered by a throw. Everything was dirty and I suspect that the villa had been closed up for sometime.The day we arrived one toilet was not working at all.It was days before the owner came to fix it. The fridge freezer was switched off and we had to move it to switch it back on. The fire extinguisher was missing.The rep arrived the day before we went home and was absolutely useless. We have been staying in villas in Argaka for the past 15 years and we have never been to one in such a poor condition. I would definitely think twice about booking with Solmar villas again as no refund or apology was offered.

Beautiful villa all new & fresh in lovely location with great pool

Communication was excellent. Everything was clear and concise in the information we received.

From the flight to the transfers all were well organised and the villa was excellent. We had one more minor problem at the villa and this was dealt with quickly.

I would definitely recommend Solmar.

Responsive host. Excellent villa

Wonderful villa in Lanzarote.
Will definitely use Solmar again. Your villa choices are fantastic and the quality of the one we stayed at was top notch. Customer services, very helpful, when called upon once.

The villa was lovely. However, apart from the bathroom in the main bedroom, there was nowhere to hang a towel up in the other bathrooms. Also the pool was a great size, but getting in & out of it was difficult. This was because the steps were high & there was no rail to assist getting in or out. This meant we couldn't use it very much, which was a big shame as weather was so good. A ladder or handrail into the pool would have been a great help. Also it would have been better if there were a few more sun umbrellas around the pool area & some more lighting where the outside dining table was.

The villa was rather isolated down a single track road that was hell to drive on, full of potholes, lumps, bumps, sharp bends and precarious edges. We were on edge every time we had to leave or get back to the villa. I even manged to bump the hire car twice, the only time I have had an accident in more than 40 years of driving. The villa itself was fine and the owner helpful but after 3 days we had had enough and requested a flight back to the UK. Whilst the manager was very helpful it still took an age to arrange flights home and it was only when we got to the airport that we actually got confirmation that we had got seats for the flight. I'm sure most Solmar villa holidays are excellent but this was the first year this villa had been used and there were no reviews to help us. It looked good on paper but we were very disappointed.

Easy no hassle booking, just how a transaction should be.

So helpful and polite. This will be our third year in a row using Solmar for our villa holiday. Always available to resolve any matter, either before or during the holiday. A truly fantastic company in every department! Looking forward to another great villa holiday in July!

Great range of villas and really easy to book. Villa was lovely and exactly as described. Tranquil and relaxed.

We have been several times with Solmar villas to Greece and would highly recommend them It’s very easy to book on line also any problems are dealt with very quickly The villas we have stayed have all been amazing Once you have booked with Solmar Villas there is no need to use any other company

Wonderful supportive staff. Nothing is too much trouble. Lovely villa with everything you could need.
Solmar Villas are second to none.

The Villa was great the area was bleak. With only 1 bar/restaurant and 1 beach within walking distance. We had to use a taxi to get somewhere decent. Although the 1 bar/beach was great and the staff were fantastic and very welcoming, the area looked like a post apocalypse scene from Mad Max.

Great experience with Solmar! When we arrived our extra cot we had ordered wasn’t in the villa. We called up and within an hour a lovely lady arrived with a car full of stuff for us; extra cot, high chairs, beach umbrella and towels etc. very trust worthy and reliable. Lovely experience, would recommend!!

Villa Lory - Villa Lory Callao Salvaje

Not as advertised - Villa in a very poor state of repair
Furnishings very poor

Called and gave details of the villa I wanted - location dates etc and had all the details ready. Was promised a quote within 24 hours - not received. I called 4 days later to be told by another agent to check my spam (I already had) but she was resending me the quote which had apparently been sent 3 days earlier.
I got an email an hour or so later saying they hadnt found me a villa in that destination would I consider other destinations. So it was clearly lies and no quote was ever sent in the first place because how can you resend a non existent quote.
Booked with a more professional company now who we have used in the past. Was willing to give Solmar a try but if they're lying at enquiry stage I dread to think what there customer service will be like further down the line

Our experience in dealing with Solmar has been terrible, I would not recommend this company at all.

We booked and paid for a villa in Zante for my son and some of his friends at a cost of £3.2k through Solmar. Once confirmed we then booked flights (non refundable).

Solmar initially enquired about the ages of the travellers (seven 18 year olds and one 17 year old), when we responded they requested an additional £800 "security deposit". When I enquired what this deposit would cover (we had already paid a damage waiver) Solmar cancelled the booking without warning. When I asked why they had done this they stated that they had done this as all travellers on the booking were the "same sex".

I attempted to speak to the Customer relations team about this justification as it appears to be discriminatory, not only from an age perspective but also against "same sex" couples. I was advised that the Customer Relations team do not have phone lines and don't "speak" to customers.

Solmar did not offer to help us find a solution (an alternative Villa for example), they just cancelled the booking and left us without accommodation.

Three weeks have since passed since Solmar cancelled our booking, we still have not received a refund so continue to be £3.2k out of pocket.

The way Solmar treat their customers is appalling. I would recommend people avoid using their services as a consequence.

Hi stayed at solmar Villa Anyaval Lanzarote was posted to be the best range of villas i payed just under £15000 for two weeks over Christmas with my family outside lights don’t work so u can’t use any of the facilities at night as we spent most of the days at the beach phoned Jet2 and solmar regarding this issue someone comes out looks at it and goes away solmar contact jet 2 saying it fixed the man didn’t have a tool to fix it with looks at it then goes away Jet2 phones u back u tell them it isn’t fixed u don’t hear back from any of them u go on holiday to use outside space this is my second year booking with Jet2 and solmar Villas will be the last they just don’t care take y r money and don’t provide a quality service very disappointed