The service delivered fell far short of what was promised
I booked Soluxe Cleaning Services for an end-of-tenancy deep clean of a 3-bedroom, 2-bathroom apartment and paid £415.
Before booking, I was assured that two cleaners would attend and that all professional cleaning equipment and supplies would be provided, including a vacuum, mop, and specialist cleaning products.
What arrived was completely different. The cleaners had a small handheld vacuum, very limited cleaning materials, a couple of cloths, and basic products such as glass cleaner and bleach. They did not have essential products required for an end-of-tenancy deep clean, including oven cleaner.
One of the cleaners appeared to be working extremely hard and was doing his best under difficult circumstances. However, he had not been provided with the equipment or materials necessary to complete the job properly. I ended up providing my own cleaning products, including oven cleaner, and explaining how to use them safely.
The second cleaner left before the work was completed, leaving one person to continue alone. The remaining cleaner stayed until approximately 9pm trying to finish the job.
During the clean I called the company to explain the situation and ask for support. I was told they would speak with the cleaners and call back, but no meaningful solution was offered and, to my knowledge, no support was provided to the cleaner on site.
Following the clean, further cleaning was required and I was presented with additional costs to address issues that should have been covered by the end-of-tenancy service.
My concern is not with the cleaner who remained on site and worked very hard, but with the company itself. Based on my experience, the service delivered did not match what was promised, and the cleaners appeared to be sent to a large end-of-tenancy job without adequate equipment, materials, or support.
I would not use this company again and would advise anyone considering an end-of-tenancy clean to ask detailed questions about exactly what equipment, products, and staffing will be provided on the day.