sopp+sopp Reviews 

670
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and empathetic approach, often making stressful situations much easier. People frequently highlight the outstanding customer service, noting clear communication and a reassuring manner from the team. The overall service is described as efficient and smooth, with many appreciating the quick resolution of their claims and the positive user experience provided. However, some customers also noted issues with the claims process. A small portion of people experienced a lack of communication and updates, leading to frustration and uncertainty about their case progression. Some reviewers were not happy with delays in handling their claims, with a few instances where work failed to progress, prompting them to pursue resolution through their own insurers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and helpful... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness, professionalism, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth and well-organized.... See more

Claim

People report ambiguous experiences with claim handling, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more

Company replied

Rated 5 out of 5 stars

Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more

Company replied

Rated 5 out of 5 stars

Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more

Company replied

Rated 5 out of 5 stars

Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more

Company replied


Company details

  1. Vehicle Repair

Written by the company

sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

670 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(670)

432 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bob, great service

Bob was very informative and patient, explained everything very clearly.

27 March 2026
Unprompted review
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Reply from sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

Rated 5 out of 5 stars

My experience was made great by one…

My experience was made great by one person and one person only. Meida is honestly a dream to talk to. She is so polite, patient, helpful and kind. I couldn’t praise her more! She was a dream!

27 March 2026
Unprompted review
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Reply from sopp+sopp

Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.

Rated 5 out of 5 stars

Amazing and extremely beautiful work…

Amazing and extremely beautiful work and great service from her
Well deserved on this amazing team
Her name is Anna

27 March 2026
Unprompted review
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Reply from sopp+sopp

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

Rated 5 out of 5 stars

Excellent experience

My car was hit by a third party and sopp sopp reached out to sort the claim the next day. I was helped by Bob who was excellent. Probably one of the most smooth interactions I’ve had with a large company. We were done in minutes. Other businesses should learn - give bob a pay rise now!

26 March 2026
Unprompted review
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Reply from sopp+sopp

Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.

Rated 5 out of 5 stars

Very attentive staff

Very hepful staff who sorted out my problem quickly and efficently, and made sure of my next steps. Bob was extemely helpful.

25 March 2026
Unprompted review
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Reply from sopp+sopp

We really value your feedback — it helps us continue to provide the best experience possible. Thanks again for your review.

Rated 5 out of 5 stars

Fabulous customer service

24 March 2026
Unprompted review
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Reply from sopp+sopp

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Rated 5 out of 5 stars

Bob was very helpful

Bob was very helpful. Arranging my vehicle repairs. Excellent service

18 March 2026
Unprompted review
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Reply from sopp+sopp

Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.

Rated 5 out of 5 stars

Smooth Experience

Couldn’t have asked for a better agent than Joel, laid everything out clearly from A to Z and he was just an absolutely cool guy.

23 March 2026
Unprompted review
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Reply from sopp+sopp

Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.

Rated 5 out of 5 stars

Dan was helpful

Dan was helpful, clear, and thorough.

23 March 2026
Unprompted review
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Reply from sopp+sopp

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Rated 5 out of 5 stars

Dan called within hours of the event

Dan called within hours of the event, was increasingly supportive and helpful. Made a real difference to the experience of my first car incident. Would recommend

21 March 2026
Unprompted review
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Reply from sopp+sopp

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Very helpful and responsive agent who…

Very helpful and responsive agent who answered all my queries and who was polite and respectful

20 March 2026
Unprompted review
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Reply from sopp+sopp

Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.

Rated 5 out of 5 stars

Joel the accident handler was super…

Joel the accident handler was super polite, efficient and clear. Very impressed by the whole process so far. Thank you Joel for taking the stress out of a horrible situation.

20 March 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

Rated 5 out of 5 stars

Meida was extremely professional and caring

Meida was extremely professional, yet warm and engaging which took the stress out of what is of nature a very distressing situation. She was personally engaging and seemed to truly care about my experiencing and ensuring the damage to my vehicle is taken care of efficiently and with minimal disruption to me. I am appreciative of her time and caring - thank you.

18 March 2026
Unprompted review
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Reply from sopp+sopp

We’re delighted to hear that we did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Bob handled the call really well

Bob handled the call really well. Nice informative guy.

18 March 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Rated 5 out of 5 stars

Great service

Had my first communication with the company and felt very much at ease. Bob was very helpful and explained clearly the process. Very polite and great customer service. I felt better after this conversation.

17 March 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Dan was very polite, helpful and informative throughout.

16 March 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

Thank you for your review, we are happy you’re pleased with the service we provided.

Rated 5 out of 5 stars

The insurance company got straight in…

The insurance company got straight in touch and I spoke to a really nice guy called Joel . He was very helpful and apologised for the inconvenience and asked if anyone was hurt . Sorted everything out . Very helpful and polite. Told me step by step what is going to happen .

17 March 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

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