The handbag I received was completely similar to the photo on the website, even nicer and top quality! I was surprised and really happy when I saw that it came with a surprise: there was a gift in the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication with Soruka team, fast solving the problems, pro-active. Very quick delivery although the parcel passed through many countries. And not the last thing... the purses are beautiful,... See more
Company replied
Order arrived earlier than expected, beautifully packaged, high-quality and you can tell these people are passionate about what they do. The handbags look even better than pictured on the website. I'm... See more
Company replied
My husband bought me the first two Soruka bags in Barcelona and I loved them so much that I searched the brand online. Ordered two bags on a Sunday afternoon and they arrived three days later (two wor... See more
Company replied
Company details
Written by the company
Soruka – Sustainable Fashion | Handmade Recycled Leather Bags & Accessories Soruka is a sustainable fashion brand from Barcelona, known for its handmade bags, wallets, and accessories crafted from recycled leather. Each item is one-of-a-kind, created by skilled artisans using leftover materials to reduce waste and promote eco-friendly, fair trade fashion. At Soruka, we combine timeless design, ethical production, and environmental responsibility to create accessories that make a difference. By choosing Soruka, you support slow fashion, upcycled craftsmanship, and a greener planet. Discover our unique collections: soruka.com
Contact info
C/ Astúries, 50, 08012, Barcelona, Spain
- comunicacio@soruka.com
- www.soruka.com
4.7
Excellent
559 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful products and hard to choose…
Beautiful products and hard to choose between them all. Arrived quickly. My wallet is compact and good for containing the necessities. This is not a wallet you can over stuff so it is great for travel and for when using smaller purses. The colors and craftsmanship are outstanding.
31 March 2026
Unprompted review
Reply from Soruka
Thank you for your lovely feedback! We're delighted that you enjoyed our collection and found the perfect wallet. It’s great to hear it suits your needs so well, especially for travel and smaller bags. We truly appreciate your comments on the craftsmanship and colors!
Very good support and service!
Very good support and service!
The bag is really beautiful!
15 March 2026
Reply from Soruka
Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with our support and service, and that you love your bag. Enjoy it! 💛
The bag is gorgeous but…
The delivery was really fast and the bag is beautiful except… the shoulder strap is not well designed. First of all it’s black webbed material which detracts from the bag’s super stylish looks. But I could live with that. The main problem is that the way the strap attaches to the bag makes the bag buckle and hang unattractively unless it is stuffed full. If the permanently attached handbag style handles were just a few inches longer, I could carry it that way on my shoulder but they are not long enough. The effect of the buckling makes the bag look cheap and it definitely was not. I probably will end up buying different handles if I can find them and taking the bag to a shop to replace the attached handles with longer ones. I was waiting to see this bag before ordering another one that I liked. I still might buy it but now I’m a bit nervous.
19 March 2026
Reply from Soruka
Thank you so much for your detailed feedback—we truly appreciate you taking the time to share your experience.
We’re really happy to hear that you love the design of the bag and that it arrived quickly. That said, we’re sorry to hear about your disappointment with the shoulder strap and how the bag sits when worn. Your comments about both the material and the structure are very valuable, and we completely understand how important these details are, especially for a piece that’s meant to feel both stylish and functional.
Please know that we take this kind of feedback seriously and will share it with our design team as we continuously work to improve our products.
If the bag doesn’t meet your expectations, you can return it within 30 days—we’ll be happy to assist you with the process. Please feel free to reach out to our customer support team so we can help you find the best solution.
We truly appreciate your trust in us and hope we can give you a better experience next time 💛
I owned two already and love them
I owned two already and love them. The most recent purchase was a gift for a friend and it came with a small coin bag, very nice touch! They are carefully crafted and shipped in a nice bag.
11 March 2026
Unprompted review
Reply from Soruka
Thank you so much for your kind words and continued support! We're delighted to hear that you love your pieces and that your gift was well received. We hope your friend enjoys it just as much as you do!
We used this company wholesale for our shop. Never again!
We used this company wholesale for many years. Then, without even talking to us starting selling to a shop 50 yards away. Now Soruka told this shop they had nothing to worry about as they were going to talk with us first. They lied! Now we have a fued in a small market town in UK. Thanks Soruka!! Their bags may be ethical but their business practice isn't. I did get a notification Soruka replied but it's not here is it! So you reply has now arrived... Thanks for that but you are being very creative with the truth. Why after over 40 email correspondences are you trying to phone us in a landline number from Spain to the UK? The number is no longer in service and it says too. You just didn't want to put it in an email, did you? Not once did you say the time frame we had to order within, this should be on your legislation. Anyone who only wants to communicate by phone only all of a sudden is clearly not wanting to leave a paper trail. Nervous about trading standards maybe? Anyway if anyone wants a Soruka bag at 50% off do contact fish out of water gallery. Obviously, they won't take our stock back after stitching us up. And as many have said, customer service is poor so I'd prefer to deal with a more reputable company anyway. Shall I come set up a Paper High recycled leather bag shop 40 yards up the road from you in Barcelona? It's great for business 👏 👌
25 March 2026
Unprompted review
Reply from Soruka
Thank you for sharing your feedback. We are sorry to hear that you feel disappointed, and we sincerely appreciate you taking the time to express your concerns.
Over the past year and a half, we have made a number of efforts to maintain activity and continue the relationship. As this was unfortunately not possible, a commercial decision was made. All of this was already communicated to you by our team.
We understand this may have been frustrating, and we want to assure you that this decision was not taken lightly. We have genuinely valued working with you.
Reply from Soruka
Thank you for your review! We’re thrilled to hear that you found the process easy and that you love the product. Your kind words are much appreciated!
Scam. Terrible customer service.
I made an online purchase. It was supposed to arrive a week ago, and it still hasn't. They don't have a customer service phone number. They force you to contact them through a form, which I've done twice already, and they don't even bother to reply. I had to ask my bank to reverse the payment.
16 March 2026
Unprompted review
Reply from Soruka
Thank you for your review.
It seems there may have been a misunderstanding, and we sincerely apologize for any inconvenience this may have caused. Our records indicate that our customer support team has recently reached out to you and is currently awaiting your response.
In the meantime, please know that we remain at your full disposal and will be happy to assist you further with anything you may need.
I own 4 Soruka bags and have also…
I own 4 Soruka bags and have also bought a couple as presents. The colour is what initially catches the eye, the shape and craftsmanship and quality of the product comes next and while they are not always available to buy in store there is a very easy online process. I have recommended and will continue to recommend these fabulous bags
17 February 2026
Unprompted review
Reply from Soruka
Thank you so much for your kind words and for being such a loyal supporter of Soruka!
It truly means a lot to us that you’ve chosen our bags not only for yourself but also as gifts. We’re especially happy to hear that you appreciate the colours, craftsmanship, and overall quality—those are at the heart of everything we do.
We’re also glad the online experience met your expectations. Your recommendations are the best compliment we could receive.
Thanks again for being part of the Soruka community 💛
Reply from Soruka
Thank you! We're glad you found the experience quick and easy, and that you enjoyed the colorful and joyful designs. That’s exactly what we aim for!
I like the products a lot as well as…
I like the products a lot as well as the idea behind it
7 March 2026
Reply from Soruka
Thank you so much for your kind words! We're really happy to hear that you like both our products and the idea behind them. Your support means a lot to us!
Great service,beautiful bag abd quick…
Great service,beautiful bag abd quick post.Thank you
20 February 2026
Reply from Soruka
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your bag and the quick delivery. Enjoy your Soruka, and we hope to see you again soon!
Amazing
Amazing! I am speechless. Beautiful bags. The bags arrived really fast. Pieces of art.
15 February 2026
Reply from Soruka
Thank you so much! We’re thrilled that you love the bags and that they arrived quickly. Knowing that you see them as little pieces of art truly means a lot to us. Enjoy your Soruka bag! 💛
I love the fact that they are beautiful individual…
I love the fact that they are beautiful individual one off bags purses etc and are recycled would have been lost forever if not for Soruka saving them the bonus on top of my precious things I always get comments on colours and styles of my bags.... I love them and so do others.....its very special.... can we have more please....well done a fab idea and we all love them thank you
24 February 2026
Reply from Soruka
Thank you so much for such a wonderful review! We love hearing how much you appreciate the uniqueness of each piece and the story behind the recycled leather. It makes us very happy to know your bags receive so many compliments. We’ll definitely keep creating more special pieces for you! 💛
i love the wallet just so beautiful
i love the wallet just so beautiful, i love the fact that it is recycle lather the color just as describe and very fast shipping. I am looking now for one of your great bags. Thank you.
20 February 2026
Unprompted review
Reply from Soruka
Thank you so much for your lovely review! We’re so happy to hear that you love the wallet and appreciate the recycled leather and colors. It means a lot to us. We hope you find the perfect Soruka bag soon! 💛
Reply from Soruka
Thank you so much! We’re so happy you love your Soruka bag and that it arrived quickly. Enjoy it! 💛
Quick and perfect
The wallet arrived right the next day in perfecto shape. It is beautiful and has good quality
17 February 2026
Reply from Soruka
Thank you so much! We’re happy to hear your wallet arrived the very next day in perfect condition. So glad you love it and that the quality met your expectations!
Reply from Soruka
Thank you so much for your second purchase! We’re really happy to hear you love the bags. Looking forward to serving you again soon!
Great product and concept
Great product and concept. Loved the product chosen and only wait 2 working days (cross boarder order).
I have now 3 itens in my Soruka’s collection 🙂
3 February 2026
Unprompted review
Reply from Soruka
Thank you for your wonderful review! 😊 We’re thrilled you loved your choice and that your cross-border delivery arrived in just 2 working days. And wow—3 items already! Welcome to the Soruka collection club 🙂👜✨
Everything was great
The product are very original affordable and sustainable. The delivery was fast. Only problem is that they are too beautiful: my daughter loved so much the bags I bought that took me one of them :-)
31 January 2026
Reply from Soruka
Thank you for your lovely review! 😊 We’re so glad you found the products original, affordable, and sustainable—and that delivery was fast. Hope you both enjoy them!
Reply from Soruka
Thank you so much for your feedback! 😊 We’re really happy to hear you love the bag and that the quality met your expectations. Enjoy your Soruka! 👜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.