Simply the best
In the middle of July 2026, with summer in full swing, Gemma and I decided to future-proof our home by having air conditioning installed.
Our initial Google searches led us to three companies, but we came away feeling disappointed. They all seemed to want to put an A/C unit on the wall without really considering our requirements. We wanted an integrated, almost invisible system, and nobody seemed particularly interested in helping us achieve that.
Then, while driving into Norwich, I stopped behind an exceptionally clean, well-driven SOS van and decided to give them a call. My wife is already saying this sounds like a paid review—it isn’t! I drive a van for work myself, and I appreciate the small details.
Simon came round a couple of weeks later to quote. By then, I knew we’d missed the window for that summer, but that was fine. I explained what we wanted to achieve, and Simon listened and clearly talked me through our options.
The price was absolutely on point, so we went ahead. We told Simon we were in no rush—as long as it was installed before summer 2027, we were happy.
Fast forward to November 2026, and the system is installed. The two gentlemen who carried out the installation, with Simon joining them for a few hours, couldn’t have been more courteous. They were polite, careful and tidy, and treated our home with the utmost respect.
The system works brilliantly. As it happens, our separate air source heat pump is currently faulty—nothing to do with SOS—and the air conditioning is now our only way of heating the house. It’s been incredible, and we’re getting far more use out of it this November than we ever expected!
From listening to what we wanted through to the finished installation, SOS have been excellent. Gemma and I would happily recommend them to anyone.
Thank you, Simon and the team!