It is still going wrong!!!
Everything that could go wrong, went wrong. This is not the first time. We live abroad and have good health insurance, but unfortunately, they work with SOS International from the Netherlands.I have been waiting for three weeks to see a doctor. First, we have to make an appointment at the hospital, and then they are supposed to provide a payment guarantee. However, in the case of my husband and me, they did nothing. They told my husband that they had provided the payment guarantee, but the hospital never received it. When he was at the hospital, he had to pay the bill himself and submit the claim to the health insurer afterward.I made an appointment for three weeks later before asking for a payment guarantee, and once again, the hospital didn't receive it. It is highly likely that I will have to reschedule my appointment. Furthermore, for the health insurance the company it's difficult to reach SOS international. When I called, one of the help desk representatives hung up on me, so I had to call again. Why the health insurance company works with them, I have no idea. I have heard that many other people are facing the exact same problem. Check if there is a health insurer that works with a different intermediary, because this is causing a lot of frustration and you get no help.
Hey verbaasd me na al deze slechte reviews, dat een goede zorgverzekeraar, waar ik bij zit zaken doet met dit bedrijf.
En nee, ik neem geen contact met SOS international op. Jullie blijven aan de gang. Elke aanvraag die ik doe, weer problemen!!!
Reply from SOS International
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen heeft voldaan. Dit is uiteraard niet de service die wij willen bieden.
Wij nemen uw feedback serieus en komen graag met u in contact om beter te begrijpen wat er is gebeurd en te kijken hoe we dit kunnen oplossen. Zou u contact met ons willen opnemen via klantbeleving@sosinternational.nl? Vermeld daarbij alstublieft uw referentienummer, zodat wij uw situatie aan het juiste dossier kunnen koppelen.
Met vriendelijke groet,
SOS International