I am not getting a link to change password. I tried to call support, but the telephone number listed, 877-899-3611, gives a message that because I called today, I get to receive a special offer, and... See more
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This company has awful customer support. They don't list any toll free numbers for support on their web site and, God forbid, you should want to cancel your subscription. I hadn't had a successful... See more
Company replied
Not bad product, but they do not provide a way to cancel automatic subscriptions, and their billing team isn't available during Australian hours. I tried to chase this up with a tech support rep, but... See more
I wanted to resell their services, they suggested I use commissionjunction.com, which I did and never received commission (CJ kept saying it's SOS not authorizing the commissions, SOS just ignored me)... See more
Company replied
Company details
Information provided by various external sources
SOS Online Backup offers a secure and robust cloud backup for consumers and businesses. SOS Online Backup has been the PC Magazine Editors’ Choice Award since 2006 and is Laptop Magazine Editors’ Choice. SOS Online Backup supports Windows (endpoints/servers) and Mac platforms. SOS Online Backup has a lot of small niceties. Its speeds were very fast, its wizard is helpful for less tech-savvy users, and its the most lightweight backup program. SOS Online is a cloud backup service that differentiates itself from its competitors by offering top-notch security with exclusive features like unlimited versioning, archiving and much more.
Contact info
999 N. Sepulveda Blvd. Suite 100, 90245, El Segundo, CA, United States
- 877-801-6114
- info@sosonlinebackup.com
- www.sosonlinebackup.com
1.4
Bad
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Real-time data protection
I am using SOS online backup for more than a year. I am very much impressed with this backup solution because the data are protected real time. Even the small changes that are made in the file are immediately backed-up to SOS server. Even if the file is deleted from the hard drive, the backed-up file is not removed from the SOS remote server. Once I carelessly deleted a file from my laptop (even removed from recycle bin) which I needed later. I quickly restored the file from SOS in no time. The customer support system for this backup solution is integrated within the software interface. In case of any backup technical assistance, support is only a click away. I would like to suggest SOS backup for individual's & small businesses.
26 February 2012
Unprompted review
Made my backup process simple for the first time
I can't believe that I waited so long to decide to do online backup... SOS made it so easy to get started. Now I just don't have to worry about the protection and security of my data.... It was one of those things that was so easy, I just should have done it earlier... I have had data issues in the past...
12 May 2011
Unprompted review
SOS the Best and Excellent Tech Support by phone
I have tried two other on line back-up systems and they were good, but you have a maximum of either 1 or 5 computers per account with limited capacity. With SOS you buy as many GBs as needed, and then run on any number of computers - unlimited, on your single account. None of the others match this. In addition, SOS have servers in several different locations all over the world which is far more secure. The others apparently only have one. Technical support was exceptional; helpful, competent, and they followed up to check by phone if all was ok. Excellent! As good as you’ll get from any company - easy to use – Great software.
9 May 2011
Unprompted review
Good Product... Affordable Pricing.. Great Support!
I made a wise choice switching from one of the unlimited backup providers to SOS Online Backup. Though it does not backup my Mac yet, & they promised me a Mac compatible version shortly, SOS gives me great flexibilty in terms of unlimited versioning of files, backing up all home PCs & laptops from one unified account, backup speed is reasonably good, & so far reliability has been great...on top of that very user friendly interface & very helpful support..even at odd hours they helped me setting up my account.. Overall great product & good to know that New York Times has also recommended it.
22 April 2011
Unprompted review
SOS is the Best Backup Software
I was very much satisfied with SOS online backup software and Service. Software is very easy to use. Moreover... we can access our backed-up files from IPhone & Blackberry. There Customer Support Service is very prompt.
21 April 2011
Unprompted review
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