Sospecial Reviews 

After ordering a triple pack of Eyesential potion for my wife on 11-10-2010 waited the three days No delivery. Then after countless E mails from myself and numerous template replies, the replies stopped. I thought thats it Ive lost £65-00. Then low and behold on sat 7-4-2011 my order arrived. Not bad only 6 months delivery. I only wish I had read the reviews first

I would not reccommend this company. They take your money and send you numerour emails saying the item has just come in stock and they will despatch it, however it never does get despatched. If you keep on at them, by this i mean email everyday and tell them you are in touch with trading standards they will eventually refund you. it took about 3 month to get my refund but i got it in the end. Don't let them get away with it, if you keep on they will rfund your money.

total fraudsters,they take your money,dont deliver your goods and wont answer your emails...why have they not been shut down???

I contacted consumer direct online (via online form on direct.gov.uk) then copied this pack of rogues into the response. Wow - got my product in 1 day after awaiting 9 weeks!

Suggest you do this to a) get your product, but b) make consumer direct aware. It's not fair that you have all been ripped off. Get back at them!

Good luck

Like so many others I orderd goods, money was taken from my debit card within two days but goods never arrived. After sending e-mail to company was advised product was out of stock but would be back in in a weeks time. Still hadn't received order after 2 weeks. Cancelled order and was advised refund would be processed within 3-5 working days, that was four weeks ago and not received yet. Further e-mails to company were sent with no respone.
Please stay well clear of this company as nothing but rogues.

I ordered some Xen false tan, I e-mailed and said that I hadn't received it and they replied and said that it was out of stock and would i like to wait for stock coming back in.

I said I would wait has I really wanted this item. Well, 3 months later I'm still waitng. I have e-mailed them on numerous occasions and no reply!!

I have now sent them a letter stating my case.....If I do not get a reply or a refund then I will report them to trading standards as I am so angry. If only I ordered this item from a company with a good reputation instead of this Bogus site!!!


I would give this company a minus star status and I would like to emphasise under no circumstances deal with this COMPANY !!!

Not only will you not get your order but they are pretty quick on the uptake to take your cash.

PLEASE ....PLEASE don't be fooled like I have been!!!!!

JULIE A. KING (MRS. EXTREMELY ANGRY)

Ordered goods from this company three months ago, never recieved anything and now my emails are totally ignored. Very angry and upset, why don't these losers get a proper way to earn money

I ordered over £50 worth of tanning products on 18th January, almost three months ago now. Emails back and forth with constant excuses as to why I have not received my product. Was promised on several occasions that my order has been posted but yet I have NEVER received anything and now my emails are being ignored.
I have now reported this company to watchdog, trading standards and my bank who will investigate!!! I do not know how they are getting away with STEALING peoples money!!!!!
People PLEASE do not use this company and report them as much as you can and hopefully they will be stopped!

Two orders have never been received, impossible to contact by phone, just an answer machine telling you to email. Excuses one after the other for non delivery then when you cancel they say refund will be received in 7-14 days but this never happens. How are they allowed to carry on trading, they are a load of thieves

Like many other reviews I paid for the item in January and after several emails and responses from them stating item in stock we will send it out. Still not received over 3 months later!!!!

I have now contacted Consumer Direct to report the company and would suggest all the other unhappy customers do the same, I have even considered driving down to the address to confront the staff although this would cost me more in petrol than the £27 I paid for the item.

Still waiting for my product for which sospecial took the money over a month ago. Wish i had seen these reviews first, would never have shopped here.
Looks like I shall be taking appropriate action If my refund doesnt come through. Buyers beware shop elsewhere!

I placed an order at the beginning of Feb that has still not arrived and to this day despite trying to contact by phone (only an automated answering machine!) and emails I have had zero response. I have spoke to other shops on the high street at 54 Bute Street & also 2 Station Rd Radyr Cardiff a returns address they use and not one person has heard of So Special. I have definitely been duped out of my £32 and have contacted Trading Standards / Consumer Direct to look into this shady group. Also spoke to visa and they are going to do a fraud investigation. I can't stress enough - DO NOT ORDER FROM THESE THEIVES!

This company takes your money and runs. I have had nothing but problems since last August . I have tried and tried to get my goods and also tried to get a refund but have received nothing. I am now going though trading standards. I don't think that I will ever have a refund now but if I can stop just one person ordering from this firm it will be worth it! Don't get sucked in by cheap things , it's only to get you to part with you hard earned cash. If anyone would like to get in contact with myself over this matter please fell free. I'd like to know if others have had any luck in having a refund. jillcarroll6@hotmail.co.uk

Like all the other reviews on this site I ordered goods and when they did not arrive I became concerned.I tried the telephone number which directs you back to an email address so I then emailed.At first I had no response but then I had an email from them who told me the goods I had ordered were not in stock and was there anything else I would like to buy instead.I replied that what I wanted was my money back to date I have emailed everyday and not had my money refunded so I have reported the matter to the antifraud website and also will be iniating a visa chargeback process through my bank.PLEASE PLEASE PASS THE INFORMATION ABOUT THIS COMPANY TO ANTI FRAUD/SCAM AGENCIES AS SOMETHING NEEDS TO BE DONE ABOUT THIS COMPANY!!!!

I wish I read the reviews before I parted with my money. How are they getting away with this? There is not one good review and has anyone ever received their product? After been given the run-around for 3 months, I will be reporting this not sospecial company to watchdog. I do not think I will be seeing my money as my situation is exactly like all reviews! I'm shocked!

I wish I had read the reviews before.

I too placed an order in January, they very quickly took my money from my debit card, but I never received the goods. I sent two messages, but never even received a reply. I then sent another message asking for my money back, surprise surprise I haven't received the money back either.

I will be reporting this compnay to watchdog, and any other company I can find to show them up,and warn others just what sort of company this is.

Please don't anyone go anywhere near this company, they are a disgrace.

What a joke - have reported the site to my Credit Card Company who are currently investigating ... Ordered goodies back in Jan - same emails as everyone else ....
Do not got near with a barge pole!

Can't write what I really feel ... So darn angry.

I've had a similar experience with sospecial...didn't tell me my order was not in stock, didn't reply to half of my emails, and have not sent me any money back...

**PLEASE READ**
If you have paid for your order using your visa debit card, you can ask for a "chargeback".
A chargeback is the return of funds to a consumer, forcibly initiated by the consumer's issuing bank. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account, line of credit, or credit card.

I have used this and have recieved my money back, all you have to do is request to start the procedure with your bank, and give them details about your encounter with sospecial.

I would recommend anyone that has had trouble with sospecial and still have no refund to do this!

I believe the transaction has to have occured within 90 days though so ring your bank as soon as possible!

Hope this helps...this company is disgusting

i placed an order with these theives in dec2010 and have received nothing but excuses as to why i have not recieved the goods ie, out of stock, high volume xmas sales, bad weather, its on its way, etc i dont expect to get any satisfaction i just want to let as many people know what frausters they are!!!!

I ordered goods from this company a month ago money taken from my account immediately. Told goods would be sent still nothing received. Sick of emailing and getting no response from them. DO NOT ORDER from this company. I am now in the process of reporting them. It wasn't a large amounit is the sheer fact that they ignore you or tell you goods are on their way and they should not be allowed to get away with it.

Sue from Leeds