Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
Company replied
Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent professional service
The locksmith arrived earlier than expected - which made us very happy. He sorted out our issue extremely quickly. He was friendly and polite. Excellent service. Thank you.
12 July 2023
Unprompted review
Reply from Soter
Good morning Michael,
Thank you for sharing your experience with us! We're pleased to hear that our locksmith arrived earlier than expected, providing a pleasant surprise.
It's great to know that he was able to quickly resolve your issue. I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Service is gorgeous
I was just having one key and was no working by the key buttons. And when this company came to give me new key they repaired my old one as well i am very happy and really appreciate that worker
😊 thanks
12 July 2023
Unprompted review
Reply from Soter
Good afternoon Aman,
Thank you for sharing your experience with us! We're delighted to hear that our company was able to provide you with a new key and also repair your old one.
I will happily pass this kind feedback on to the rest of our team!
Kind regards, Ashley.
Absolutely stunning seamless fast…
Absolutely stunning seamless fast service by all the team best I have had and takes away a lot of trauma of having my car stolen recovered with reprogram key thanks so much to the team
8 July 2023
Unprompted review
Reply from Soter
Good evening Robert,
Thank you for sharing your experience with us! We're thrilled to hear that our team provided you with an absolutely stunning, seamless, and fast service.
We appreciate your kind words and thank you for choosing our team.
Kind regards, Ashley.
Brilliant locksmith service as i was…
Brilliant locksmith service as i was unable to start car, key remote fell to bits . Had quite a long wait as he was hours away ,but when he did arrive immediately got on with the job and got me going again.
5 July 2023
Unprompted review
Reply from Soter
Good morning Trevor,
Thank you for sharing your experience with us! We're glad to hear that our locksmith provided a brilliant service.
We apologize for the wait time, but we're pleased to know that once our locksmith arrived they promptly got on with the job and got you going again.
Kind regards, Ashley
Excellent service
4 July 2023
Unprompted review
Reply from Soter
Good afternoon Andrew,
Thank you for your positive feedback! We're delighted to hear that you received excellent service from us.
Kind regards, Ashley.
Absolutely satisfied with The Young man…
Absolutely satisfied with The Young man who came to
do The job, he was polite and friendly and did a good
job, we were so relieved we now have another key.
Thankyou very much.
2 June 2023
Unprompted review
Reply from Soter
Good afternoon Lawrence,
Thank you for your kind words! We're glad our locksmith provided polite and friendly service and gave you peace of mind with another key.
I will happily pass this positive feedback along to the rest of the team.
Kind regards, Ashley.
Excellent service from start to finish.
1 July 2023
Unprompted review
Reply from Soter
Good afternoon John,
Thank you for your feedback! We're glad to hear that you had an excellent experience with our service from start to finish.
Providing a seamless and satisfying customer experience is our top priority.
Kind regards, Ashley.
Lovely Lewis the Locksmith Legend!
Lovely Lewis the Locksmith Legend was by far the best locksmith I've come across in my lifetime. He refused to leave me without transport in the middle of moving house. Lewis persevered to gain access to my car using various creative methods and makeshift tools. With lost keys, an issue with the driver's door back-up keyhole (which I was unaware of!), and the wheel lock being on, it wasn't easy! I was left with two new shiny keys and a usable car which I was in desperate need of! I couldn't be more grateful for Lewis sticking with it. His kindness never swayed despite 5 hours on the job! Thank you so much Lewis!
30 June 2023
Unprompted review
Reply from Soter
Good afternoon Meg,
Thank you for sharing your incredible experience with Lewis, we're thrilled to hear that Lewis went above and beyond to help you gain access to your car, especially during a time when you were in the middle of moving house.
We're delighted that Lewis's efforts resulted in two new shiny keys and a usable car when you needed it the most. We'll make sure to pass along your heartfelt gratitude to Lewis.
Kind regards, Ashley.
Great service
Liam was super friendly and opened my steering wheel lock when I lost my keys. Customer service was also amazing and really helpful.
30 June 2023
Unprompted review
Reply from Soter
Good afternoon TA,
Thank you for sharing your positive experience with Liam and our customer service team! We're thrilled to hear that Liam provided friendly and helpful service by opening your steering wheel lock when you lost your keys.
We take pride in providing excellent customer service, and it's great to know that our team was able to assist you effectively.
Kind regards, Ashley.
Excellent fast & professional service
Excellent fast & professional service. Highly recommended.
30 June 2023
Unprompted review
Reply from Soter
Good afternoon Aleks,
Thank you for your excellent review! We're thrilled to hear that you received fast and professional service from our team. We take pride in providing efficient and reliable service to our customers.
I will gladly pass this positive feedback onto the rest of the team!
Kind regards, Ashley.
Can't fault this company
Can't fault this company. Customer service was excellent - friendly and reassuring. Was kept up to date on expected arrival time throughout - the locksmith was a little later than stated, but it was middle of rush hour so not surprising, and he did apologise for being late! The guy who came was friendly and chatty and opened the car in no time, with no damage. Highly recommended.
27 June 2023
Unprompted review
Reply from Soter
Good afternoon Pam,
I am very glad to hear you experienced excellent service throughout your service with us.
I am sorry to hear that the locksmith was slightly delayed due to traffic but I am glad to hear he apologised and provided friendly service! I will happily pass your kind words to the rest of the team.
Kind regards,
Ashley
Replacement ignition lock barrel…
The repair was done well within the timescales given to me I was kept informed of of when the new ignition barrel was ordered when it had arrived and when it was to be fitted the staff were helpful and pleasant at all times the locksmith excellent
23 June 2023
Unprompted review
Reply from Soter
Good afternoon Jon,
I am happy to hear that the repair was completed within the time estimates given. We always try and provide accurate and realistic timescales and I'm glad to hear on this occasion we were accurate.
I am also happy to hear that the staff members you spoke to including our locksmith was helpful and pleasant. I will happily pass these kind words onto the rest of the team.
Kind regards, Ashley.
Very efficient and friendly
23 June 2023
Unprompted review
Reply from Soter
Good afternoon Alex,
I am happy to hear you experienced the service we strive to provide to all our customers. I will happily pass your kind words on to the rest of the team.
Kind regards, Ashley
Very Good
Gave us a time, pm or am, as to when they would arrive and they kept to it. Reminders leading up to the appointment was also very good.
22 June 2023
Unprompted review
Reply from Soter
Good afternoon Lorraine,
I'm very glad you are satisfied with our service. We always aim to keep our customers in the loop to ensure the best service is provided at every step of the way.
I am also happy to hear that the time estimate provided was accurate and suitable for yourself.
Kind regards, Ashley
Reply from Soter
Good afternoon Kristina,
I am happy to hear you found our service quick and efficient, we always aim to achieve this so I'm glad you experienced this. I am also happy to hear that you found the communication you had with us clear. We always try to be as clear and as helpful as we can be.
Kind regards, Ashley.
Great team. Great price
Great team. Great tech. Great price. No annoying menu options on the phone - straight through to a person who helped. Excellent guys who attended. Will definitely use again (if I get in the same pickle)
20 June 2023
Unprompted review
Reply from Soter
Dear Ian
Thank you for taking the time to review the great service our team provided for you.
I am happy to hear how much you appreciated how easy tt was to speak to our team, and get a member of our excellent team out to resolve your issue.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Quick and friendly
From start to finish; me locking my keys (actually, the car locked the keys 😬), in my car to having them in my hands, took less than 1 and a 1/2 hours on a Saturday morning.
Excellent service - quick, chatty and friendly.
11 June 2023
Unprompted review
Reply from Soter
Dear Connor
Thank you for your review the the excellent service our team provided for yourself.
I am glad to hear how much you appreciate the quick and friendly service we provided, getting someone out to open the vehicle and get you back on the road in only an hour and a half.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Excellent, reliable and honest.
The absolute horror of locking my friends car keys in her car was resolved by these gentleman. From start to finish I was dealt with honestly and politely. If I’m ever stupid enough to do it again, I would certainly go back to them. I was particularly impressed that I didn’t have to pay a massive premium because it was a Sunday.
18 June 2023
Unprompted review
Reply from Soter
Dear Why did u Click Me
Thank you for sharing your excellent and reliable experience with our auto-locksmith service.
We are thrilled that our team was able to promptly and courteously assist you, ensuring an honest and polite service from start to finish. We will make sure to pass along your compliments to our locksmith team, and we look forward to being of assistance to you in the future, should the need arise.
Kind regards
Shelley
Quick and efficient.
Very helpful and polite staff. Efficient and quick service.
17 June 2023
Unprompted review
Reply from Soter
Good afternoon Steve,
I'm very glad to hear you found our service efficient and helpful. We strive to provide a quick and helpful resolution to all our customers and I'm happy you have received this today.
Kind regards, Ashley.
Check the parts !!!!!
The locksmith was great did a great job, the only problem was it was a day late not his fault as it was a different guy who was supposed to turn up but he did not have all the parts this caused a problem for me morale of the story check as soon as it arrives then you don't cause yourself and customers problems.
18 June 2023
Unprompted review
Reply from Soter
Good afternoon Terry
Thank you for taking the time to review the auto locksmith service we provided for yourself.
I am sorry to hear about the difficulties we had getting the locksmith with the correct parts out, but I'm glad to hear that out locksmith was eventually able to come out and resolve your issue.
I will surely pass your comments on to our team so we can improve our service, and your compliments on to the attending locksmith.
Kind regards
Shelley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.