Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
Company replied
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See what reviewers are saying
Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
Company replied
Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
The gentleman who attended called to say he'd be half an hour to attend and got here in time. He was very professional and understanding. He worked efficiently and fast. Great experience with this company and attending locksmith.
I would definitely recommend.
22 May 2023
Unprompted review
Reply from Soter
Dear Pani
Thank you for taking the time to review the great experience we provided for yourself.
I am very happy to hear that our attending locksmith arrived punctually worked quickly and efficiently to resolve your issue.
Your recommendation means a lot to us, and I will surely pass your compliments on to our team.
Best wishes
Shelley
Great communication
Great communication before arrival. Job was done swiftly. Hannah was very professional and friendly
21 May 2023
Unprompted review
Reply from Soter
Dear Hannah
I am very happy to hear how much you appreciated our teams great communication in arranging the work, and that the attending locksmith, Hannah, was professional and friendly, quickly getting the job done and getting yourself back on the road.
I will surely pass your compliments on to our team.
Kind regards
Shelley
Professional Service
First time I used this service which I received by Soter today. I would highly recommend them. I received update call back and was amazed with delight to receive my replacement key immediately within 30min. When he arrived Nicky couldn't have been any more helpful, polite and professional. I Would with out a doubt recommend this company to my friends and family.
21 May 2023
Unprompted review
Reply from Soter
Dear Abda
Thank you for taking the time to recommend the amazing key claiming and replacement service our team provided for you.
I am delighted to hear how much you appreciated our teams communication and quick service, and that the polite and professional attending locksmith Nicky was able to helpfully replace your key.
I will surely pass your compliments on to Nicky, and the rest of our team.
Kind regards
Shelley
The work was excellent the service…
The work was excellent the service could not be faulted
20 May 2023
Unprompted review
Reply from Soter
Dear Trevor
Thank you for taking the time to review the excellent service our team provided for you, I will gladly pass your compliments on to our team.
Kind regards
Shelley
Lewis was amazing
Lewis was amazing. Not only handsome and funny but excellent at his job. Arrived ahead of time and saved my life. Hero!
18 May 2023
Unprompted review
Reply from Soter
Dear Dave
Thank you for taking the time to review the amazing work our arranged locksmith did you yourself.
I am glad to hear that our excellent attending locksmith Lewis was able to arrive ahead of schedule and resolve your issue.
I will gladly pass your compliments on to Lewis, and the rest of our team.
Kind regards
Shelley
Excellent service the locksmith is a…
Excellent service the locksmith is a wonderful person I would highly recommend the service. It was fast friendly and efficient.
16 May 2023
Unprompted review
Reply from Soter
Dear Stephen
Thank you for taking the time to recommend the excellent service our team provided for you.
I'm happy to hear that our team were friendly and efficient in quickly getting out a wonderful locksmith to resolve your issue, and will gladly pass your compliments on to our team.
Kind regards
Shelley
Fantastic Service
I rate the service I received by Soter today very highly! I received a very prompt call back and was delighted to receive my replacement keys so quickly! When he arrived Nicky couldn't have been any more helpful. Would thoroughly recommend this company!
15 May 2023
Unprompted review
Reply from Soter
Dear Trish
Thank you for taking the time to recommend the prompt, fantastic service our team provided for yourself.
I am very happy to hear that our locksmith, Nicky, was very helpful, and able to quickly provide you with a replacement and get you back on the road.
I will surely pass your compliments on to Nicky, and the rest of our team.
Kind regards
Shelley
Reply from Soter
Dear Kyle
Thank you for taking the time to compliment the fast and friendly service we provided for you, I will gladly pass your compliments on to our great locksmithing team.
Kind regards
Shelley
Faultless
Put in touch with Soter through RAC after the lock broke on my car. Lovely call handlers, happy to help and able to have a laugh. Got me someone out the next day. Couldn’t fault them.
14 May 2023
Unprompted review
Reply from Soter
Dear Emma
Thank you for taking the time to review the faultless service our team provided for yourself.
I am glad to hear that our lovely claims handlers were able to arrange to get someone out and resolve your issue the very next day.
I will surely pass your compliments on to our team.
Kind regards
Shelley
SOTER The company responded quickly to my…
The company responded quickly to my request for a locksmith to get me into my car. The communication was well organised and I received excellent service in good time from Paul Eldridge who was professional, kind and informative.
13 May 2023
Unprompted review
Reply from Soter
Dear Linda
Thank you for taking the time to review the excellent service we provided for yourself.
I am delighted to hear that our well-organised team were able to quickly arrange for Paul to come out, who wall able to kindly and professionally resolve your issue and get you back on the road.
I will surely pass your compliments on to Paul, and the rest of our team.
Kind regards
Shelley
Excellent service
The steering lock on my car failed this morning. The RAC put me in touch with Soter and it was fixed in the afternoon. Soter’s engineer, Josh, was excellent. I can’t fault the service.
13 May 2023
Unprompted review
Reply from Soter
Dear Gareth
Thank you for taking the time to review the excellent service we arranged for yourself.
I am very happy to hear that the attending locksmith Josh was able to resolve the issue, and will gladly pass your compliments on to our team.
Kind regards
Shelley
JAGUAR XF FOB NOT LOCKING
Had the locksmith out today sadly he could not get my Jag key fobs to lock or unlock the car. He said he could not find a reason for the problem. He showed on his reader and says no fault found but to be fair he spent a long time trying to sort it. This problem has been caused because I had to disconnect the battery on a 2014 Jaguar XF
12 May 2023
Unprompted review
Reply from Soter
Dear Alan
Thank you for taking the time to review the work our locksmith team did for yourself.
I'm sorry to hear that our locksmiths were unable to diagnosis the fault with your vehicle, and wish you luck with finding someone who can assist you with this.
Kind regards
Shelley
Extremely efficient fast service from…
Extremely efficient fast service from my original call to the locksmith resolving my problem- just brilliant - thank you
11 May 2023
Unprompted review
Reply from Soter
Dear Sue
I am delighted to hear how happy you are with the brilliant service our team provided for you, quickly and efficiently getting someone out to resolve your issue.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Fantastic service and quick response.
11 May 2023
Unprompted review
Reply from Soter
Dear Zohaib
Thank you for taking the time to review the fantastic service our team provided for yourself.
I am glad to hear that our claims team was able to quickly arrange to get someone out to resolve your issue, and will surely pass your compliments on to them.
Kind regards
Shelley
Reply from Soter
Dear Luke
Thank you for your review of the quick and informative work out team did your yourself.
I am glad to hear we were able to get someone you to resolve your issue within 24 hours, and will gladly pass your compliments on to our team.
Kind regards
Shelley
What an absolute disgrace of a company
What an absolute disgrace of a company, they came to make my key and as I walked outside they were using my car as a desk with a laptop and tools on the roof of my car and they were leaning against the car, the car had a bit of dust on and as a result they scratched the car, very unprofessional and disrespectful, now even worse after contacting this company and explain the situation they refuse to pay for the damage caused by their engineers, I had the car fully detailed and ceramic coated a few days earlier and this people just don’t respect other’s property, next time I order a key or anything through my insurance I have to make sure I know who’s coming, I have complained to my insurance and hopefully they will get it sorted.
Regarding the reply: no one has been in contact or have any intentions to be in the future, I spoke directly to your manager and she was very determined that nothing will be done towards the damage on my car, my insurance company is already aware and accepted my complaint and since these people were contracted by my insurance I’m pretty sure they will resolve it with respect like it’s supposed to be.
19 April 2023
Unprompted review
Reply from Soter
Dear Jose de Abreu,
Thank you for sharing your feedback. We're sorry that your experience fell short of expectations. Our team has already flagged your review for investigation and will be reaching out to you soon, if we haven't already done so. We genuinely value your input and are committed to addressing your concerns. We appreciate your understanding.
Kind regards, Cameron.
Fantastic service provided by Soter and…
Fantastic service provided by Soter and the locksmith Kev. Arrived a short time after reporting to my issue to my issue to my insurance company. Within 30 minutes of Kev arriving access had been gained to my vehicle and a new key cut and coded. Thank you very much!
9 May 2023
Unprompted review
Reply from Soter
Dear Chris
Thank you for taking the time to review the fantastic service our claims team provided for you.
I am glad to hear that we were quickly able to arrange to get our locksmith Kev out, to quickly gain access to your vehicle and replace your key.
I will gladly pass your compliments on to Kev, and the rest of our team.
Kind regards
Shelley
Reply from Soter
Dear Andrea
Thank you for taking the time to review the prompt and helpful work our team did for yourself.
I am very happy to hear we were able to assist you in such a stressful situation, and will gladly pass your compliments on to our team.
Kind regard
Shelley
Reply from Soter
Dear J
Thank you for taking the time to recommend the excellent service we provided for yourself. I will gladly pass your compliments on to our team.
Kind regards
Shelley
Excellent job...helpful and friendly…
Excellent job...helpful and friendly service from first contact to completion in an efficient and timely fashion. Also appreciated the 'human' touch, particularly with the first phone calls.
8 May 2023
Unprompted review
Reply from Soter
Dear Peter
Thank you for taking the time to review the excellent job our team did for yourself.
I am happy to hear that our friendly and helpful agents were able to assist in resolving your issue, and that our team were able to offer the genuine, personal service that we aim to.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
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