Soundstore Reviews 

15,443
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,739 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance during every step of the shopping process, making these interactions very straightforward. Consumers also appreciate the remarkably fast delivery services, noting that online orders arrive promptly and always in perfect condition. Some reviewers were not happy with delivery delays, explaining that their purchased items sometimes took several days or even weeks to arrive at their homes. A few other people also felt that certain product details, specifications, or initial installation processes did not entirely meet their personal expectations.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders often arrive on schedule and... See more

Product

Users describe positive interactions with product, noting that items arrive exactly as described and function... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about products. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting polite and knowledgeable staff who provide... See more

Order

People report positive experiences with order processes, highlighting quick delivery times and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic next day delivery service. Fridge/freezer broke down and needed to replace immediately (wasn’t going to get anything at 11pm!) Took my measurements and went online to Soundstore.i... See more

Rated 5 out of 5 stars

I found it really easy to browse the website and order my Hotpoint dryer. The delivery man did everything right and gave a brilliant service from installing / connecting the drain pipe to removing... See more

Rated 5 out of 5 stars

Young man serving was knowledgeable of microwaves and could explain the difference in machines, I was able to make an informed decision, thus paying a little extra, but suits my needs. He was also... See more

Rated 5 out of 5 stars

Great website and very straightforward process. I ordered my TV one evening and collected it the following morning. Also, the price of the TV was significantly better with Soundstore than anywhere els... See more



Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Computer Shop
  4. Printer store
  5. TV shop
  6. Washing Machine & Dryer Shop

About Soundstore

Written by the company

Laundry & Dishwashers
Fridges & Freezers
Cooking
TVs & Audio
Computers
Smart Tech

ABOUT SOUNDSTORE

Soundstore are a 100% Irish owned Electrical Retailer that specialise in TV, Audio, Computers and Kitchen Appliances. We currently have Five Retail Stores and a Distribution Centre all located in the Munster Region. There are two Stores in Cork and one store each in Limerick City, Waterford City and Tralee, Co. Kerry. The main Distribution Centre (including a Customer Collection Point) is located in Bishopstown, Cork City.

Soundstore - For Everything Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local Soundstore at a time that suits you.
Live Chat
If you have any questions about our products or services please feel free to contact us using live chat on our website. Simply click on the chat window (located on the bottom right-hand side of all pages on our website), fill in the required fields and click 'start chat'.
Customer Support 021-4548900
We have a dedicated customer support team based in Cork waiting to take your call.
Nationwide Delivery Service
We offer a fast and reliable delivery service to all of our customers in Ireland.
Free Recycling
Recycle your electrical goods free at any Soundstore branch. We will recycle anything with a plug or a battery. No purchase necessary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

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4.7

All reviews

(15,443)

1,684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish

I have previously ordered from bigger chain electrical stores with a lead time of circa 2 weeks, and then a contact advising the item is out of stock. I placed my order on Wednesay, delivery was Thursday, I was called to confirm my order, it was seamless, I cannot explain how impressed I was, and in comparasion to the bigger chain stores Soundstore are out on their own,

28 July 2026
Rated 4 out of 5 stars

Good product

Good product. Delivered and installed. Best price I could find. The installation was a little expensive for the length of time it took. Otherwise, very satisfied.

24 July 2026
Rated 5 out of 5 stars

Very happy

Very happy. We bought the wrong cooker- an electric one instead of a gas one. They came the next day and did a swap for a gas one.
Lovely service.

29 July 2026
Rated 5 out of 5 stars

Swop

Unfortunately the dishwasher I wanted wasn't in stock but was given another option straight away so it all worked out. Great to get a call from the store to get it solved quickly

31 July 2026
Rated 5 out of 5 stars

We ordered a wine cooler online

We ordered a wine cooler online, I clicked on next day delivery. Not long after that we received a call from Andrew I believe and he said that the wine cooler would be here the following day. Now that’s service!!!
Highly recommend Soundstore.

30 July 2026
Rated 5 out of 5 stars

Fantastic experience.

Fantastic experience.
Very easy to order and delivered quickly.
Would highly recommend and would have no hesitation ordering from this company again

30 July 2026
Rated 3 out of 5 stars
Soundstore logo

Reply from Soundstore

Hello Parvez,

Thank you for your feedback. We're sorry to hear about your experience. We have tried to contact you by both phone and email so we could investigate what happened, as we would appreciate the opportunity to discuss your concerns and resolve the matter. Please do not hesitate to reach out to us if you would like to discuss this further.

Kind regards,
Emilia

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