Southampton Airport Parking Reviews 

798
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

5 July 2015, 11.43 hrs. Arrived in the drop area with a disabled passenger. Due to; wheelchair assembly, no-show of pre-arranged assistance staff and only 2 check-in desks open we had to wait until... See more

Rated 1 out of 5 stars

Got email from manufacturer of my car to say my theft alarm had been activated. Tried for 2 hours to contact Priority parking on phone number on booking, to ask that they check if car still there an... See more

Rated 1 out of 5 stars

Called the information number to try to find out if they have them installed yet - went through 4 different people all passing me on to somebody that MAY know, then they eventually dropped the call. C... See more

Company replied

Rated 1 out of 5 stars

I booked my parking in advance for your short term car park, booking reference Z6568 On 31st March I was flying to Amsterdam on BE 1015 at 14:00 hours This flight was cancelled due to bad weather... See more

Company details

  1. Car park

Information provided by various external sources

Official Southampton Airport website - live flight times, arrivals & departures, news & advice, and parking at Southampton Airport.


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1.1

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TrustScore 1 out of 5

798 reviews

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(798)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Electric Car Charging Points in Car Park

Called the information number to try to find out if they have them installed yet - went through 4 different people all passing me on to somebody that MAY know, then they eventually dropped the call. Called back 5 times, constantly being dropped, eventually got through to some guy in the car park who simply said no we dont have them and had no idea if they ever would. Southampton airport - planning for the future (No future !!!)

27 March 2015
Unprompted review
Southampton Airport Parking logo

Reply from Southampton Airport Parking

Hi Ajay

Our Car Park Contact Centre phone number is on our website. We are always planning for the future and have naturally made enquiries about the installation of Electric Charging Points. You're the second person this year to show an interest in this, and although this level of interest is very small (less than 0.1% of our car park users), we are investigating options to support new vehicle technology as it becomes more affordable.

Rated 5 out of 5 stars

Agood service slightly marred by the ANPR system being down on arrival causing a small problem on return.

Would not hesitate to recomend Southampton Airport Parking. We chose the long term and it was faultless apart from the slight problem referred to above. Stress free compared to Manchester and Birmingham.

25 March 2015
Unprompted review
Southampton Airport Parking logo

Reply from Southampton Airport Parking

Thanks for your input Ian, and sorry for the slight hiccup with the barrier system on the day you arrived. This was caused by an unexpected fibre optic issue that has since been fixed.

Rated 3 out of 5 stars

Car park machines not accepting pre-paid cars

We flew from Southampton on 17th March, having pre paid for 4 days parking. When we arrived at the pre-paid car park at 1pm the barrier wouldn't go up and there was no response from the buzzer. We reversed out and drove down to the end car park, where one of your workers said the system wasn't working and gave us a ticket from the machine. He told us to put the ticket in the machine and push the buzzer when we returned on the 21st. We did that and explained to the person on the other end, who had great difficulty getting the barrier to open but managed eventually. Also this was the second time out of 2 flights from Southampton that the same thing had happened. I think you need to sort your machines out so that they are more reliable. Other than that the parking was great - easy access and regular bus service meaning that we got in and out of the airport very quickly.

24 March 2015
Unprompted review
Southampton Airport Parking logo

Reply from Southampton Airport Parking

Hi Sue

Sorry to hear that you had problems at the Long Stay Car Park. One of the fibre optic cables used to manage the car park broke the day before and the engineers were fixing it on the day you arrived. As you found, our staff on the ground were able to manage this manually during the period when the system was offline by providing manually generated tickets, which explains the slight delay on your return, as they reconciled manual vs automatic ticket management. We have only had two complaints about this covering the two days, so it sounds like most stays were not badly affected. This is the first time we have had a problem with the communication cables so glad to hear it didn't spoil your stay with us.

Rated 5 out of 5 stars

Easy

The short stay car park was relatively easy to find and had plenty of spaces at 5am. Pre-booking system works well and Car Reg recognition means you don't have to pfaff around pushing buttons or finding loose change or credit cards at the crack of dawn! A short walk to the terminal too. The whole process was easy. The price was competitive I think, Premium space would have cost a few pounds more, but I don't think that would be necessary given my experience.

23 March 2015
Unprompted review
Rated 5 out of 5 stars

The best airport parking in the country

We have parked at all the major airports in the UK. and Southampton Airport Parking is head and shoulders above the rest. Its well priced,convenient, clean ,offers several options and the staff are always helpful and pleasant. No more to be said !!

23 March 2015
Unprompted review
Rated 5 out of 5 stars

Short stay

Brilliant. Wide plentiful marked bays just 2 mins undercover from terminal. Good value and convenient. Makes taking your car preferable to alternate methods.

23 March 2015
Unprompted review
Rated 4 out of 5 stars

Car Park - Southampton Airport

I had advance booked but the software for the camera at the parking did not pick up the registration number of my car and therefore on the way out the system tried to charge me for my parking (another £232!). Thankfully the assistant resolved the problem very quickly and without fuss.

22 March 2015
Unprompted review
Rated 4 out of 5 stars

Fast and convenient

Although a system crash on the day of my arrival meant that tickets were not automatically issued, a staff member quickly reassured me and all went well. I use the airport car park about once a month and the process is always very efficient.

Parking within metres of the car park bus stop and a 2 minute bus journey to the Terminal has got to be good!

22 March 2015
Unprompted review
Rated 4 out of 5 stars

Trouble with the barrier

Luckily a member of staff at the barrier who got us through

21 March 2015
Unprompted review
Southampton Airport Parking logo

Reply from Southampton Airport Parking

Hi David

Thanks for your patience at exit. We had a problem with a broken Comms fibre leading to the Long Stay Car Park, which has now been fixed.

Rated 5 out of 5 stars

Pre paid parking at Southampton airport

I have done this trip many times but this was the best!! Welcomed at the ticket box and we found ourselves right next to the bus shelter, luck I know but very satisfying!
I left my stick in the shelter and it was retrieved by a driver and it was returned to me before the flight, so top marks to everyone concerned!
Many thanks To all and shall definitely use you again.

19 March 2015
Unprompted review
Rated 5 out of 5 stars

A convenient and safe car park

I use the priority parking service at the airport at least 3 times a month. Its easy to book online and very convenient, no hassle waiting a the pay point to exit. The car park is well lit at night, and feels safe both for the cars and people using it

19 March 2015
Unprompted review
Rated 2 out of 5 stars

Too expensive

For what it was (a car park) it was heavily overpriced. Southampton is such a small airport and for 3 days I paid close to £40. In addition to this the bus service is more like a 15 minute wait rather than the advertised times.

19 March 2015
Unprompted review
Southampton Airport Parking logo

Reply from Southampton Airport Parking

Hi Sam

Sorry you think it's overpriced. If you had prebooked online, as many of our customers do nowadays, it would have cost you less than £30.

Rated 5 out of 5 stars

Brilliant stress free parking, with a short walk to the airport

I love Southampton airport - its so easy to fly from there when you can park just 2 minutes walk away from the terminal. It makes travelling with little kids and lots of bags very easy. And the prices are reasonable - only a slight increase in price to avoid the long stay parking bus trip. Definitely worth it!

17 March 2015
Unprompted review

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