South London Heating Limited Reviews 

558
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I have been going back and forth for months to have an AC project installed, but I could not get them to confirm the power spec for each room, then could not get to confirm the exact unit model they w... See more

Rated 5 out of 5 stars

We had an engineer named George attended our property to replace a complete boiler unit. Done an absolutely wonderful job. Very professional. He left our home immaculate and gave us a full walk throug... See more

Company replied

Rated 5 out of 5 stars

Engineer required for boiler leak. Arrived promptly within time scale given. Asked for details of problem. Laid down dust sheets and had shoe covers on. Explanation and shown what repair had been done... See more

Company replied

Rated 5 out of 5 stars

Video quotation worked great, Mark was very helpful in discussing options. Our boiler installer, Will, did a great job installing our new boiler and adding TRVs to some of our radiators. They came rou... See more

Company details

  1. Gas installation service
  2. Air Conditioning Contractor
  3. Air conditioning system supplier
  4. Gas engineer
  5. Central Heating Service
  6. Heating service

Written by the company

A name you can trust. We're your local heating specialist, an award winning heating company and we cover all aspects of central heating services, from full heating system upgrades and boiler replacements, to unvented cylinders, boiler installations and repairs. We’re proud to be one of only two heating companies in the UK to ever win the 'Which? Trusted Trader of the Year’ award! This coveted award highlights our company's ethos, our quality of work and excellent customer service. We love boilers and deliver premium boiler replacements and new boiler installations with exclusive guarantees. We are experts in boiler repairs, boiler services and Gas Certificates. We offer high standards of work at competitive pricing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

558 reviews

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No recent history of asking for reviews

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4.4

All reviews

(558)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt and efficient

It was a great experience dealing with South London Heating. They installed a new boiler for us quickly and efficiently and at what seems a reasonable price. The new boiler performs so much better than our previous 21 year old boiler so it was a good recommendation to upgrade.

17 March 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Mark,

Thanks for your 5 star review! We really appreciate you taking the time to share your experience. It’s wonderful to hear that we were able to supply you with the excellent service that our company strives to provide!

Kind Regards

South London Heating Team!

Rated 5 out of 5 stars

Excellent Company

I have used this company several times and would highly recommend it for the excellence and efficiency of the work.
Everyone involved is efficient, courteous and friendly.

22 March 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hi Tessie,

We cant thank you enough for the wonderful feedback! Our aftercare is just as important as the service we provide on site so its brilliant to hear you were pleased with our team on and off site, we'll certainly pass that on!

Kind Regards
South London Heating Team!

Rated 5 out of 5 stars

All good and efficient

22 March 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Jennifer,

A big thank you from all of us here in South London Heating!
We’re proud of our work and we appreciate your positive feedback.

Kind Regards
South London Heating Team!

Rated 5 out of 5 stars

Trusted provider

I’ve always had a reliable, friendly and professional service with South London Heating. This is why I chose to continue my yearly boiler services with them after the boiler purchase years ago. Highly recommend.

17 March 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Adrienne, thank you so much for leaving a positive review. We are so pleased to hear that our excellent customer service generates repeat business!

Kind Regards

South London Heating Team

Rated 2 out of 5 stars

Gas boiler annual service

Following on from my Worcester Bosch boiler service I later found a wad of my toilet paper left in the boiler cupboard which had been use to clean the filter ! I had left the engineer to it to carry out the service and it was only when he had left that I made this discovery. Also, there was a special offer to carry out an inspection of all the radiators, but this was not even mentioned.

15 February 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Dear Roger, thank you for your feedback, we appreciate it. We're sorry to hear this, this is highly unusual for us, as you can see from our excellent reviews! We have since contacted you directly to apologise, and we've also offered to perform a complimentary central heating maintenance service & check for your whole system, incl. the radiators. We'd like to highlight that customer satisfaction is at the forefront of our operations and we always aim to deliver top quality work and excellent customer service. We care about our customers and we'd love to have the opportunity to improve your experience with us, which - as you know through the many times that you've used our services before, is always impeccable. We look forward to hearing from you, thank you, Best wishes, South London Heating

Rated 5 out of 5 stars

Great service

Great service. Super easy admin around booking and paying. Great engineer. Very happy and will use again.

2 February 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hi Lucy,

Thank you so much for leaving a 5 star review! We really appreciate the feedback!

Kind Regards

South London Heating Team!

Rated 5 out of 5 stars

Professional and prompt

7 February 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you for taking the time to leave a review, we really appreciate it!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Have used South London Heating a number…

Have used South London Heating a number of times and they have always been excellent. Great to deal with, know what they are doing, good follow up. Recommended.

7 February 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Tom,

Thank you for your great feedback, we really appreciate it. We always aim to deliver top quality work and excellent customer service, and it makes us really happy when this is recognised by our customers!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Good service

Good service. Arrived on time and completed the job. Personable and polite.

3 February 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Anna,

Thank you for your wonderful review.
Please do not hesitate to contact us if you need our services in the near future, we’ll be happy to help!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Efficient, effective problem solvers and helpful

Efficient and responsive as well as helpful and friendly. Highly recommended engineers and the office staff worked hard to help to book in an engineer as soon as possible.

25 January 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Rebecca,

Thank you for leaving such a lovely review about our engineers and office staff, we'll be sure to pass on your kind words to everyone!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Engineer required for boiler leak

Engineer required for boiler leak. Arrived promptly within time scale given. Asked for details of problem. Laid down dust sheets and had shoe covers on. Explanation and shown what repair had been done. Fully checked system before leaving. Will always use this company.

28 January 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

We cant thank you enough for your wonderful review! Great customer service is our top priority and we look forward to working with you again!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Boiler service

Efficient. Friendly. On time and helpful

26 January 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Sean,

We really appreciate you taking the time to leave a great review. Thank you!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Excellent

Very competent, knowledgable and polite.

24 January 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hi Lindsay,

Thank you for leaving a positive review!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Great customer service and installation

Great customer service and the day of installation went very smoothly. The installation guys were very clean, tidy and efficient. I would highly recommend South London Heating.

24 January 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hi Lucy,

Thank you so much for your kind words, we really appreciate it!

Kind Regards
South London Heating

Rated 5 out of 5 stars

Tradesman arrived promptly

Tradesman arrived promptly, was polite and made little mess, and was informative about the job.

17 January 2023
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello,

Thank you very much for your lovely review about our engineer. Our engineers really work hard to give the best customer service so we’re so pleased you’re happy with our team and their work! We look forward to working with you again in the future.

Best wishes,
South London Heating Team

Rated 5 out of 5 stars

Best boiler service in South London

The company is professional, polite, clean, affordable and efficient. They installed our boiler in a challenging place where no another company wanted in 8 years ago. They do an annual service since. Hands down the best heating specialist in South London!

22 December 2022
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Viktoria,

Thank you for your great feedback, we really appreciate it. We always aim to deliver top quality work and excellent customer service, and it makes us really happy when this is recognised by our customers! You’ll be hearing from us in a year’s time for your boiler service, please do not hesitate to contact us if you need our services in the meantime, we’re always here to help!

Best wishes,
South London Heating Team

Rated 5 out of 5 stars

Satisfied customer

I’ve been using South London Heating for many years for gas boiler serving or replacement boilers at various properties Easy to book appointments , punctual and reasonably priced. I would recommend this firm

22 December 2022
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Cliff,

Thank you so much for your kind words, we really appreciate it! We're grateful for you taking the time to share your positive experience with us and our potential customers. We always aim to provide top quality work and excellent customer service and we're really pleased when this is acknowledged! We work in a discrete way, while being respectful of our customers and their living space, and as quickly and as efficiently as possible, to keep any disruptions to a minimum. We'll make sure to pass on your positive feedback to our team. Thank you once more for choosing South London Heating, your local heating specialist!

Best wishes,
South London Heating Team

Rated 5 out of 5 stars

We had a new bathroom radiator fitted…

We had a new bathroom radiator fitted and George from South London Heating took a great deal of trouble to fit it.

22 December 2022
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Anne,

Thank you so much for your kind words, we’re really grateful your feedback. We will pass on your comments to George, as we know he’ll really appreciate it!

Best wishes,
South London Heating Team

Rated 5 out of 5 stars

Always great service and friendly staff…

Always great service and friendly staff from this company.

22 December 2022
Unprompted review
South London Heating Limited logo

Reply from South London Heating Limited

Hello Lynne,

Thank you for feedback! At South London Heating we like to make things as easy as possible for our valued customers. You’ll be hearing from us again next year for your annual boiler service reminder!

Best wishes,
South London Heating Team

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