Love my new pillow but it was a bit difficult to exchange the first one I bought. But then again it’s like buying shoes online- it takes a bit to find the right fit. Thanks for a quality product.
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Location
Switch locationHyllie Boulevard, 21532 Malmö, Väster, SE
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Honestly I was debating between giving 4 or 3 starts. I ordered some bed legs a month ago with the promise that they would arrive within 2 weeks (as stipulated under their website). The reason why I... See more
Company replied
Top quality! But it took around 6 weeks to get my mattress . Not a biggy as I was not in a rush , but if you urgently need a bed…think about it . Otherwise top quality !
Company replied
Bra service, bra qualitet
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Company details
About SOVA - E-Commerce
Written by the company
Sängexpert sedan 1989
SOVA är Sveriges största detaljhandelskedja inom kvalitetssängar och tillbehör. Vi samarbetar uteslutande med välkända och marknadsledande varumärken som ligger i framkant vad gäller kvalitet, komfort och etiskt ansvarstagande.
Certifierade sängexperterVåra certifierade sängexperter hjälper dig att prova ut rätt säng som du kan sova gott i.
GarantierPå SOVA vill vi att du ska känna dig trygg när du köper en säng hos oss. Därför erbjuder vi flera garantier som ger dig trygghet både när det gäller pris och komfort. Skulle något hända med din säng täcks den dessutom av vår särskilda garanti, som inkluderar ram- och resårbrott samt motorer i våra ställbara sängar.
ServicetjänsterVi erbjuder flera olika servicetjänster för att göra ditt sängköp så smidigt som möjligt. Välj mellan leverans till tomtgräns, hemleverans med inbärning, eller fullservice med montering, samt bortforsling av gammal säng.
Välkommen!
Sängvaruhuset SOVA
Written by the company
Contact info
Hyllie Boulevard, 21532, Malmö, Väster, Sweden
4.0
Great
1K reviews
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Perfect pillow for me
Love my new pillow but it was a bit difficult to exchange the first one I bought. But then again it’s like buying shoes online- it takes a bit to find the right fit. Thanks for a quality product.
31 July 2025
Reply from SOVA - E-Commerce
Hej Susan,
Tack för din recension! Vi är glada att du är nöjd med produkten, och vi förstår att det ibland kan ta lite tid att hitta rätt kudde. Vi hoppas du nu sover gott på din nya kudde!
Vänligen SOVA
Reply from SOVA - E-Commerce
Tack för din recension. Önskar dig en fin dag! Vänligen SOVA
Great quality , but patience to get it is needed!
Top quality! But it took around 6 weeks to get my mattress . Not a biggy as I was not in a rush , but if you urgently need a bed…think about it . Otherwise top quality !
14 July 2024
Reply from SOVA - E-Commerce
Tack för din recension! Härligt att höra att du är nöjd med kvaliteten. Vi förstår att leveranstiden kan vara lång ibland, men vi uppskattar verkligen ditt tålamod. Vänligen SOVA
Ordered middle of December and still…
Ordered middle of December and still not got the order I placed
I wish to cancel it
14 December 2023
Reply from SOVA - E-Commerce
Hej, Det var olyckligt och vi hoppas att det löst sig nu. Annars ber vi dig kontakta kundservice via vårt kortaktformulär https://www.sova.se/kundservice/kontakt.html alternativt kontakten ni redan har. Önskar dig en fin dag! Vänligen SOVA
weeks after I haven’t got my order
3 weeks after I haven’t got my order, I called the store and they don’t know. I sent an email and don’t answer. The track my package system doesn’t work. I have got an sms saying that unfortunately my package can’t be delivered and no more information.
2 January 2024
Reply from SOVA - E-Commerce
Hej, Det var olyckligt och vi hoppas att det löst sig nu. Annars ber vi dig kontakta kundservice via vårt kortaktformulär https://www.sova.se/kundservice/kontakt.html alternativt kontakten ni redan har. Önskar dig en fin dag! Vänligen SOVA
In contrast to the previous purchase…
In contrast to the previous purchase which was done by telephone to a store. The online order store failed completely. The order that was supposed to be delivered within 4 days did not arrive even after 3 weeks. No email or explanation was sent from the online store. No contact telephone was available. But the support responded to email rather quickly.
2 October 2023
Reply from SOVA - E-Commerce
Hej, Så tråkigt att höra om din upplevelse, så ska det inte kännas. Vi tar med oss dina synpunkter och ser över vad som kan ha hänt. Vi önskar dig en fin dag! Vänligen SOVA
Good products, poor customer service
Honestly I was debating between giving 4 or 3 starts. I ordered some bed legs a month ago with the promise that they would arrive within 2 weeks (as stipulated under their website). The reason why I give it 4 starts is because there is nothing wrong with the legs, but rather how they missed giving me an update on the delay on shipping my order. When I reached out, I had someone from customer service telling me that the legs wouldn’t arrive until mid August because the factory closed down, but then no one actually bothered to communicate that to me in advance. Also, the next day my bed legs were shipped out (upon receiving a notice from postnord) and again, no communication from Sova on how now they had the bed legs (a day later) and I wouldn’t need to wait.
Apart from this issue that I did not particularly enjoy, the bed legs are great so far.
20 June 2023
Reply from SOVA - E-Commerce
Hi! We are sad to hear that your experience was not to your satisfaction regarding the delivery of your wares. We will take your feedback into consideration and thank you for leaving a review. We hope that you have a great day! Kind regards SOVA
The sheets are good quality and arrived…
The sheets are good quality and arrived on time.
17 June 2023
Reply from SOVA - E-Commerce
Thank you for your review, sleep tight!
Reply from SOVA - E-Commerce
Hej,
Thank you for your question.
Your order is sent from the supplier week 50 according to order tracking
https://www.sova.se/leveransstatus.html
Tracking not working on chrome
22 July 2020
Unprompted review
No order confirmation on mail received…
No order confirmation on mail received after ordering, no tracking, nothing. Next step after ordering is the confirmation of the order for pickup after a few days, which only took 2-3 days.
18 March 2020
Unprompted review
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