Space Station Reviews 

2,786
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members, noting that the team constantly goes above and beyond to make the entire moving and storage process smooth, welcoming, and entirely stress-free. Consumers also highlight the immaculately clean and secure facilities, while deeply appreciating the convenient location, straightforward access options, and the added benefit of complimentary removal services provided during their transitions. Some reviewers were not happy with certain operational aspects, mentioning frustratingly limited access hours in the evening, initial worries regarding container-based storage units rather than traditional rooms, or occasional negative experiences with the removal service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional and helpful... See more

Facilities

Users describe positive interactions with facilities, highlighting clean, modern, and well-maintained... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and straightforward process from... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team in Banbury have been so understanding and supportive over the last few months since I lost my husband. They eased my worries by arranging a storage unit and removal along with keeping me up t... See more

Company replied

Rated 5 out of 5 stars

Having used Space Station Banbury recently, I have to say I was so impressed with Paul’s overwhelming helpful and professional manner. He went over and above and even helped us move out of our storage... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Space Station Storage! The team was extremely helpful from start to finish, and Rebecca at reception is particularly friendly and efficient. The storage unit itself is clean, wel... See more

Company replied

Rated 5 out of 5 stars

An excellent storage facility for my move back to Wakefield. The guys here were very helpful setting up my existing app for using here. Everything is spotless & it's easy to find my unit, even better... See more

Company replied


Company details

  1. #6 of 59 best companies in Storage facility
  2. #3 of 31 best companies in Self storage facility

Written by the company

We offer business and personal self storage in London, Thames Valley and Birmingham. Safe and secure storage, with a free removal service directly into your storage unit. Looking after your valuables since 1983.

Space Station Self Storage

Written by the company

Looking after your valuables since 1983
We offer business and personal self storage in London, Slough and Birmingham. Safe and secure storage, with complimentary removal service directly into your storage unit. Looking after your valuables since 1983.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,786)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review for Space Station Garretts Green…

Review for Space Station Garretts Green in Brum. Tracy has been brilliant throughout the whole process. New to storage units but Tracy put my mind at rest and explained everything clearly. Hugely impressed with the service and secure access to the unit via the SS app.
Thank you!! Simon & Mark.

27 November 2025
Unprompted review
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Reply from Space Station

We deeply respect your feedback Simon. Tracy and our secure app made your first storage experience smooth. Thank you for trusting us.

Rated 5 out of 5 stars

Very easy process

Very easy process, staff are really helpful and the unit is very clean. Would recommend to anyone needing storage.

14 November 2025
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Reply from Space Station

Thanks for your review! We're glad the process was easy and our staff helped you. Clean storage units matter to us.

Rated 5 out of 5 stars

All staff very professional and…

All staff very professional and helpful. Very well organised and informative.
Great, clean and easy to access storage.

30 November 2025
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Reply from Space Station

We’re really glad to hear you found our team helpful and the store clean and easy to access. We appreciate you choosing us!

Rated 5 out of 5 stars

Excellent service with a smile

Excellent service with a smile. They go the extra mile. Very efficient operation at Stirchley. No complaints whatsoever. So far so good.

17 November 2025
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Reply from Space Station

We’re so pleased to hear you’ve had excellent service at our Stirchley store. The team will be delighted with your feedback. Thanks for storing with us!

Rated 5 out of 5 stars

Very slick and well organized

Very slick and well organized, the high tech entry system gives real confidence, unit is clean and accessible, Dave couldnt have been more helpful,

29 November 2025
Unprompted review
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Reply from Space Station

We’re really glad the entry system and clean, accessible unit gave you confidence. Dave will be thrilled to hear your kind words. Thanks for choosing us!

Rated 5 out of 5 stars

Stirchley branch top store

The whole experience at Stirchley branch was exemplary, we had a very detailed explanation of everything from store layout to payments and unit sizes so we knew which size unit would suit us best and if we were to change our minds to a different size after contracts that was no bother either. Contracts, payments and help with removals all went smoothly , a special shout out to Holly at Stirchley branch for going above and beyond to help make the whole process go so well.

15 November 2025
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Reply from Space Station

We’re delighted to hear your experience at our Stirchley branch was so smooth and informative. It’s great to know the team helped you find the perfect unit size and made the whole process easy. Holly will be especially pleased with your shout-out.

Rated 5 out of 5 stars

Unbeatable prices and excellent customer service, you’re in for a treat!

I had outstanding experience at SS Brentford. From the moment I arrived, I was welcomed with genuine friendliness, and the whole process was smooth from start to finish.

A special mention goes to Tushar, whose customer service is truly exceptional. He took the time to listen carefully to my concerns before I committed to a unit, explained everything clearly, and made sure I understood all my options. He consistently went the extra mile to ensure I felt confident and supported throughout the process. It’s rare to meet someone so attentive, patient, and committed to helping customers, and I’m genuinely grateful for his help.

The contract signing and system were incredibly straightforward, no hassle, no confusion. Everything was laid out clearly, and the process felt simple and efficient.

When it comes to pricing, SS is unbeatable. You get great value for money along with the most friendly, helpful, and professional service you could ask for.

I highly recommend this SS Brentford to anyone looking for safe, affordable, and well managed storage. And if you’re lucky enough to be assisted by Tushar, you’ll be in excellent hands.

18 November 2025
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Reply from Space Station

We’re delighted to hear your experience at our Brentford store was so welcoming and smooth from start to finish. We appreciate you choosing us and are always here if you need anything!

Rated 5 out of 5 stars

Since losing my brother

Since losing my brother, moving all our business stock to Space Station has genuinely made a difference. It feels so much safer and the staff are always friendly and supportive. From day one we've dealt with Priya and she has been incredibly helpful and understanding of our situation. We truly appreciate all the support we've received.

28 November 2025
Unprompted review
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Reply from Space Station

We’re very sorry for your loss, and we’re glad to hear that storing with us has helped you feel safer and supported. Priya will really appreciate your lovely feedback. We’re always here if you need anything.

Rated 5 out of 5 stars

Space station staff couldn’t have been…

Space station staff couldn’t have been more helpful… nothing was too much trouble and they set up our mobile phones to give us access and talked through everything

17 November 2025
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Reply from Space Station

We’re so glad the team were able to help get everything set up and make the process easy for you. We really appreciate your feedback!

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff - that was the main thing. Plus, really quick and straightforward to set up the contract

21 November 2025
Unprompted review
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Reply from Space Station

We’re glad to hear the team were helpful and that getting everything set up was quick and easy. We appreciate your feedback!

Rated 2 out of 5 stars

Communication is not great

Communication is not great. Try to phone my local branch and I get through to every office apart my local branch. Constant price hikes throughout my time with them. Staff always out the office smoking hence why they can never answer the phone.
Nor very professional that you comment on my account issues in responding to my review. Still wouldn’t recommend to anyone hence why I left

13 November 2025
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Reply from Space Station

Thank you for taking the time to give us your feedback. I'm sorry that some of your calls were answered by another branch, we have a system in place to transfer calls if the intended store is busy, to avoid our customers having to call back. In most cases, our other branches are able to help. However, we do feel that the review is a little unfair. Our records show that you’ve been in frequent contact with the store team who worked with you on several occasions. We have accommodated reductions to proposed rent increases where possible. So the two star review does sting a little when the store team has been as helpful and accommodating as possible. (apologies, removed part of the reply, in response to the update)

Rated 5 out of 5 stars

Excellent service

I dealt with Chris who was very pleasant and made everything very easy to understand. He gave me good advice, would definitely recommend. The big bonus was free collection of storage items, the chaps turned up on time and even loaded the unit for me.

5 November 2025
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Reply from Space Station

We’re really glad Chris made everything clear and easy for you, and it’s great to hear the free collection service worked so smoothly. We really appreciate the recommendation!

Rated 5 out of 5 stars

Easy pleasant transaction

Easy pleasant transaction.
Storage facilities are very clean and well maintained.

11 November 2025
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Reply from Space Station

We’re glad to hear everything was easy and pleasant, and that you found the storage clean and well maintained. We appreciate your feedback!

Rated 5 out of 5 stars

Outstanding Service at Stirchley Branch

We’ve been using Space Station Stirchley for about a year, and the experience has been excellent from start to finish. Their offer is very competitive, and the facility is clean, secure, and very well maintained.

The staff are always professional and incredibly helpful; especially, we can’t thank Chris and Holly enough. They’re consistently responsive, highly professional, and quick to assist with any questions.

Highly recommended for anyone looking for reliable and well-managed storage!

3 November 2025
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Reply from Space Station

We’re so pleased to hear you’ve had such a great experience at our Stirchley store. It’s wonderful to know you’ve found the facility clean, secure and good value. Chris and Holly will really appreciate your kind words

Rated 5 out of 5 stars

Excellent staff

Excellent staff, excellent service, excellent storage, always able to get sorted no matter what time, thank you space station

10 November 2025
Space Station logo

Reply from Space Station

We’re really glad to hear you’ve had excellent service and that everything has been easy and reliable for you. We appreciate you choosing us!

Rated 5 out of 5 stars

Very accommodating

Very accommodating. Clean, bright and convenient.

1 November 2025
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Reply from Space Station

We’re glad you found the facility clean, bright and convenient. We really appreciate your feedback!

Rated 5 out of 5 stars

I had my furniture at the stirchley…

I had my furniture at the stirchley branch for 8 months from March to September I can not fault the hole process from transport moving me from my sold property into storage as part of the deal moving into storage was free the same removal company moved me into my new property with little notice the cost was great as it wasn’t local the guys are fantastic at there job couldn’t fault the hole process of moving thank you again to stirchley space station for a safe easy process highly recommend both company’s

21 March 2025
Unprompted review
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Reply from Space Station

We’re so glad to hear everything went smoothly during your 8 months with us at Stirchley. It’s great to know the free move-in, storage process, and final move all worked well for you.

Rated 5 out of 5 stars

Outstanding Service at Space Station Kilburn – Special Thanks to Charlie & Gareth!

We’ve been using Space Station Kilburn for about a year, and the experience has been excellent from start to finish. Their offer is very competitive, and the facility is clean, secure, and very well maintained.

The staff are always professional and incredibly helpful; especially we can’t thank Charlie Todd and Gareth Wood enough. They’re consistently responsive, highly professional, and quick to assist with any questions.

Highly recommended for anyone looking for reliable and well-managed storage!

11 November 2025
Unprompted review
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Reply from Space Station

We’re so pleased to hear you’ve had such a great experience over the past year at our Kilburn store. It’s wonderful to know you’ve found the facility clean, secure and good value.

Rated 5 out of 5 stars

Clean

Clean, very secure, well lit and units easily accessible

28 October 2025
Space Station logo

Reply from Space Station

We’re glad to hear you found the facility clean, secure, and easy to access. We really appreciate your feedback!

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