Space Station Reviews 

2,784
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members, noting that the team constantly goes above and beyond to make the entire moving and storage process smooth, welcoming, and entirely stress-free. Consumers also highlight the immaculately clean and secure facilities, while deeply appreciating the convenient location, straightforward access options, and the added benefit of complimentary removal services provided during their transitions. Some reviewers were not happy with certain operational aspects, mentioning frustratingly limited access hours in the evening, initial worries regarding container-based storage units rather than traditional rooms, or occasional negative experiences with the removal service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional and helpful... See more

Facilities

Users describe positive interactions with facilities, highlighting clean, modern, and well-maintained... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and straightforward process from... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team in Banbury have been so understanding and supportive over the last few months since I lost my husband. They eased my worries by arranging a storage unit and removal along with keeping me up t... See more

Company replied

Rated 5 out of 5 stars

Having used Space Station Banbury recently, I have to say I was so impressed with Paul’s overwhelming helpful and professional manner. He went over and above and even helped us move out of our storage... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Space Station Storage! The team was extremely helpful from start to finish, and Rebecca at reception is particularly friendly and efficient. The storage unit itself is clean, wel... See more

Company replied

Rated 5 out of 5 stars

An excellent storage facility for my move back to Wakefield. The guys here were very helpful setting up my existing app for using here. Everything is spotless & it's easy to find my unit, even better... See more

Company replied


Company details

  1. #6 of 58 best companies in Storage facility
  2. #3 of 30 best companies in Self storage facility

Written by the company

We offer business and personal self storage in London, Thames Valley and Birmingham. Safe and secure storage, with a free removal service directly into your storage unit. Looking after your valuables since 1983.

Space Station Self Storage

Written by the company

Looking after your valuables since 1983
We offer business and personal self storage in London, Slough and Birmingham. Safe and secure storage, with complimentary removal service directly into your storage unit. Looking after your valuables since 1983.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,784)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! Great facility and customer service. Clean, secure, convenient! I have had many storage lockers over the years, these folks are top-notch.

11 June 2026
Unprompted review
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Reply from Space Station

Thanks, Tom! Clean, secure, and top-notch service — we're glad your experience reflects that. We look forward to continuing to serve you.

Rated 5 out of 5 stars

Excellent service from all the team

Excellent service from all the team , from removal to storage seamless 😊

15 June 2026
Unprompted review
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Reply from Space Station

Your positive experience with our team, from removal to storage, means a great deal. Thank you, Sarah!

Rated 5 out of 5 stars

Excellent service from front desk

Excellent service from front desk. Unit was perfect for what I needed and the cost of hiring is extremely competitive would fully recommend for anyone looking for a storage facility long or short term.

12 June 2026
Unprompted review
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Reply from Space Station

We are honored to hear this, Simon. Your recommendation means a lot to us at Space Station Godalming.

Rated 5 out of 5 stars

Review for Space Station Uxbridge

Review for Space Station Uxbridge (the one near Heathrow in London).
I wanted to declutter and recently took some space there for a year (now leading a lighter life :)).
The storage system there is really very good. The area is clean and neat, very secure. Temperature is right.
The members of staff were super helpful. I am glad there is an office over there as I always prefer to deal with humans.
The removals company they sent to me was also super professional and efficient.
All very good! I highly recommend Space Station there!!

30 May 2026
Unprompted review
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Reply from Space Station

We are pleased to hear about your experience. Your kind words about the staff, cleanliness, and removals service mean a lot to us. Thank you, Lidia!

Rated 5 out of 5 stars

Really great experience at Space…

Really great experience at Space Station Wakefield. Very secure, really good value for money and staff are very friendly and helpful.

Would not hesitate to recommend!

30 May 2026
Unprompted review
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Reply from Space Station

We are thrilled to hear you found our service secure, good value, and staff friendly. Thank you for recommending us!

Rated 5 out of 5 stars

Above my expectations.

At first sight the building was clean, and the office was also clean and tidy. The member of staff listened attentively to my requirement before offering an appropriate size space. I was then shown the room. Again, everything was clean and well illuminated. The security arrangements were clearly explained as well as accessibility.

The offer of a free service to collect my items was a great decision maker. The documentation was clear and simple and the arrangements completed without any hassle.

The staff were very polite and helpful.

7 May 2026
Unprompted review
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Reply from Space Station

We are delighted to hear we exceeded your expectations. Thank you for recognizing our clean facilities, helpful staff, and free collection service.

Rated 5 out of 5 stars

Stirchley Space Station

Holly and Maya at the Stirchley premises have been fantastic - they are super responsive if you have any questions and have made the process really easy for us to navigate during a stressful time. The process of unlocking and securing our storage unit via the app was explained really well and we are confident that any issues will be dealt with quickly and professionally. We took advantage of the complimentary removals service and Transporter Removals were incredible: so efficient and helpful despite it being one of the hottest days of the year. We would highly recommend Space Station to anyone who requires their services!

23 May 2026
Unprompted review
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Reply from Space Station

We are overjoyed to hear Holly and Maya made your experience smooth during a stressful time. Fantastic feedback about our removal service too!

Rated 5 out of 5 stars

Mr. Muhammed

Mr. Muhammed has been very helpful and straightforward with us. Highly recommended to my friends.

24 May 2026
Unprompted review
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Reply from Space Station

We greatly appreciate your kind words about Mr. Muhammed. Thank you for recommending us to your friends.

Rated 3 out of 5 stars

Competitive prices while offer is on

We noticed that Space Station Storage had recently opened locally to us and, as it was nearer to where we may be living in future, we decided to move our belongings from our previous storage company to them.
They were offering a very good promotional deal at the time, with reduced prices and free transfer of our storage from the previous company, provided we stayed with them for three months, which suited our plans well. Although they could not confirm exactly how much prices may increase in the future, we decided it was worth taking the opportunity.
The staff were always polite and kept in regular contact with us throughout the process. However, the organisation side did become rather confusing at times. We had three or four different people contacting us, sometimes all on the same day, and there seemed to be some confusion over our moving date. Our transfer had been confirmed for the 26th, but we repeatedly received calls referring to the 16th instead.
I found myself having to ring several times to double-check that the correct arrangements were in place, and even close to the moving date we were still receiving mixed messages, which became quite stressful and cumbersome.
To be fair, after I emailed and explained my concerns, things did seem to improve and communication became clearer. I’m now hopeful that the actual move over the next few days will go smoothly.
Overall, the team have been friendly and helpful, and the promotional offer was excellent — I just feel the internal communication and organisation could be improved.

Things to consider;
After the promotion finishes they cannot guarantee a price, so could be risky.
You have to take out insurance with them or an independent company and bring proof.

23 May 2026
Unprompted review
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Reply from Space Station

We appreciate your perspective on the communication confusion. We're glad our team resolved concerns and the promotional offer helped.

Rated 5 out of 5 stars

Top-class service from Rob and the…

Top-class service from Rob and the team. Would thoroughly recommend.

22 May 2026
Unprompted review
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Reply from Space Station

Thank you for taking the time to share your experience. We're delighted Rob and team provided top-class service.

Rated 5 out of 5 stars

Space Station Chiswick... A must for competitive storage solution

We were in Space Station Chiswick for approx 15 months. From the outset from the time we left on the 16th May 2026, the staff have been first class and completely accomodating. Not only are they completely competitive but they also provided free removals when we first moved in which saved us £1150, on the proviso we were there for a minimum of 3 months which were were. The storage unit was nice and clean so I have nothing but good things to say about them. They would definitely be my first point of call should we need another storage solution in the future.

16 May 2026
Unprompted review
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Reply from Space Station

We are grateful for your loyalty and trust in our competitive storage solution and accommodating staff.

Rated 5 out of 5 stars

Excellent Service and a really clean…

Excellent Service and a really clean environment to keep your personal belongings, the team are extremely helpful especially helpful especially Rebecca and Jake (Castle Bromwich branch )

16 May 2026
Unprompted review
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Reply from Space Station

We are delighted to hear about your excellent experience with our clean environment and helpful team, especially Rebecca and Jake.

Rated 5 out of 5 stars

Friendly professional staff who…

Friendly professional staff who explained everything, including how all the tech worked, I would highly recommend and I would use them again if needed

15 May 2026
Unprompted review
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Reply from Space Station

We are thrilled to hear our staff explained everything clearly. Thank you for recommending us and choosing Space Station.

Rated 5 out of 5 stars

Amazing experience

Amazing experience fast, friendly & efficient. Becky & Ellen supported my journey, Jones were amazing took all the stress out and I’m happy with the security & the technology they offer. ♥️

10 May 2026
Unprompted review
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Reply from Space Station

Thank you immensely for highlighting Becky and Ellen's support. Thrilled our team made your experience stress-free and secure.

Rated 5 out of 5 stars

Great place extremely secure and easy…

Great place extremely secure and easy to use. Very clean. Highly recommended

11 May 2026
Unprompted review
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Reply from Space Station

Your positive experience means everything to us. Thank you for recommending our secure, clean facility.

Rated 5 out of 5 stars

Staff and lovely

Staff are lovely

6 May 2026
Unprompted review
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Reply from Space Station

Thank you for your review. We're thrilled our staff made such a positive impression on you.

Rated 5 out of 5 stars

Top Men Removals - Doncaster to N Ireland

We would rate Top Men Removals Ltd/Space-Station way beyond 5 STAR if it was possible!

They came highly recommended and they have lived up to our every expectation.

Moving countries is full of extra complications but we were relieved of that stress by this highly efficient, extremely competent and customer orientated company!

From Top Men Removals senior management right through to their gentlemen and good quality transport that collected, make the journey across the water, then deliver everything we have in the world in good order to our new home in Northern Ireland,  we have encountered nothing good humour and a feeling that nothing is too much trouble.

We were kept in the loop from day one, quick responses were the norm, paperwork was promptly provided and the follow up after completion to ensure we were happy and everything had run smoothly cannot be faulted.

We truly are unable to find even one negative to our removal experience with Top Men Removals Ltd and have no hesitation in recommending them to anyone who chooses to read this review.

30 April 2026
Unprompted review
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Reply from Space Station

We are honored to hear about your exceptional experience with our international move service. Thank you for recommending us, Trevor!

Rated 5 out of 5 stars

Rented a small lock up

Rented a small lock up inside for a while. Always kept clean and tidy and always had good lighting
Staff were friendly and helpful.
I would recommend

2 May 2026
Unprompted review
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Reply from Space Station

We are elated to hear about your positive experience with our lock up rental. Thank you for recommending us!

Rated 5 out of 5 stars

The booking system was very easy and…

The booking system was very easy and choosing the correct size of unit, we did need to change that but the staff were brilliant. They were very efficient and friendly and supportive of our move. The removals firm again were efficient and got all we needed to move put away without any fuss. Ashley and his son were great. Ideal location if we need to visit.

28 April 2026
Unprompted review
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Reply from Space Station

We are delighted to hear the booking system worked well and our staff supported your move efficiently. Ashley and his team did great work storing everything smoothly.

Rated 5 out of 5 stars

A very professional team

A very professional team. Over the number of years we used Space Station their service was always quick and efficient. The team were always helpful and the facility and storage clean and secure. Recommend.

20 April 2026
Unprompted review
Space Station logo

Reply from Space Station

Thank you for sharing your experience with our professional team. We appreciate your years of loyalty and recommendation.

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