This is the fifth Spacehive project run by Chester City Baths, and we have found the platform easy to use, and a very successful way to raise funds for our charity. It raises awareness to our swimmers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great guidance throughout the process with quick responses to queries. Lots of helpful reminders, updates and suggestions to keep up momentum during the crowdfund.
Company replied
I encourage everyone to use the Spacehive platform. The application process is not too difficult – each step is clearly explained, and you get guidance on what is expected in your answers. The staff a... See more
Company replied
The front end of Spacehive is excellent, with very clearly set out areas where people can read about the project, updates and so on. The support was also really good, with prompt and personal res... See more
Company replied
Company details
- #106 of 129 best companies in Software company
Written by the company
The home of community fundraising. Spacehive helps crowdfund local ideas and has raised over £35 million across the UK and Ireland. We help communities raise funds to improve their local areas: everything from spruced up playgrounds and new street markets, to city farms and learning hubs. Spacehive has the highest success rate of any crowdfunding platform at 85%. That means that nearly 9 out 10 community projects on Spacehive hit their fundraising target. Our platform is designed to meet the needs of today’s local changemakers and enable local transformation quickly. Our bespoke model is backed by a team of specialists who evaluate projects and match them to funds from companies, councils and foundations, enabling them to reach their crowdfunding goals faster and make a positive difference to society.
Contact info
The Brew Eagle House, 163 City Road, EC1V 1NR, London, United Kingdom
- info@spacehive.com
- www.spacehive.com
4.1
Great
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great guidance throughout the process…
Great guidance throughout the process with quick responses to queries. Lots of helpful reminders, updates and suggestions to keep up momentum during the crowdfund.
15 May 2026
Reply from Spacehive
We're glad our support team guided you to success! All the best with your project
The system was easy to use and the…
The system was easy to use and the Spacehive team were always really supportive.
10 May 2026
Reply from Spacehive
Glad to hear it! Congrats on your successful fundraising and all the best with your project.
Mixed experience
The front end of Spacehive is excellent, with very clearly set out areas where people can read about the project, updates and so on.
The support was also really good, with prompt and personal responses that always answered the question.
It was however let down by the donor experience - numerous people contacted us to say they had problems donating and also problems signing up for Gift Aid. These were resolved, but we know some people were put off and failed to donate as a result.
28 March 2026
Reply from Spacehive
Thanks for your feedback. We're glad we were able to resolve the issue and that you successfully raised the funds you needed for your project.
Fix the Seats at Chester City Baths
This is the fifth Spacehive project run by Chester City Baths, and we have found the platform easy to use, and a very successful way to raise funds for our charity. It raises awareness to our swimmers, and links us directly to funding that we would otherwise not have been aware of.
1 April 2026
Reply from Spacehive
We really value your ongoing commitment to your projects and it's been great to support you along the way. All the best with your latest one!
This was completely oversold
This was completely oversold. We were told that Spacehive had funders ready and waiting to contribute to community projects but in fact it's just another crowd funding platform. The only difference is they make you jump through loads of hoops and checks before your project is allowed to go live.
Very disappointed.
11 April 2026
Reply from Spacehive
We're sorry that your fundraising was not successful. We never promise anyone that funders are going to be available for their project, and our partner funds are matched very early on in the project creation process so we try to establish this quickly. Getting your project verified prior to launching is indeed part of our process and one which aims to help creators develop robust projects which donors/funders can support with confidence.
Reply from Spacehive
You're welcome!
Process is quite confusing to complete…
Process is quite confusing to complete the application but help is good and the financial rewards significant. Not an easy process but worth it for the funding. Need to be aware of the fees which are significant.
28 March 2026
Reply from Spacehive
We're glad our support team were able to assist you in your successful fundraising. While we do take a fee from successful campaigns, this is an amount fixed on top of your fundraising so you are left with all the funds you need for your project.
Mosly good
It was great when mixed with funding from the council, However, I was suprised at how much was taken off by Spacehive.
22 March 2026
Reply from Spacehive
Congratulations on your successful fundraising campaign, we love your project! We appreciate your feedback regarding our success fee. Just to clarify - fees are added to your fundraising target, so once deducted you receive 100% of the funds needed for your project delivery.
Not being able speak on the phone
1 March 2026
Reply from Spacehive
Thank you for your 4* review. We do offer telephone availability where required, we know that sometimes a quick phone call can resolve an issue faster.
Excellent support and user-friendly
Without Spacehive we would not have had the structures, expertise or support to raise funds for our charity project.
Their advice was excellent and always timely. I strongly recommend them to anyone wishing to crowdfund.
20 February 2026
Reply from Spacehive
Wonderful to read about your positive experience and how our support team in particular was on hand to guide you. Good luck with your project.
Supportive, transparent, and genuinely human
Spacehive has been a brilliant platform to work with. From start to finish, the team were responsive, patient, and incredibly supportive, especially when we were navigating incorporation and banking timelines alongside the campaign.
What stood out most was how human the process felt. Questions were answered clearly, solutions were offered rather than obstacles, and there was a real sense that they wanted the project to succeed.
I’d highly recommend Spacehive to anyone running a community-based or social impact project. It’s rare to find a platform that combines professionalism with genuine understanding.
3 February 2026
Reply from Spacehive
It's made our day reading this! We're so glad that you had a positive experience and especially for the reasons you give. Best of luck delivering your project.
Invaluable Support and Advice
Excellent support, helped to tweak the pitch, highlight the points which would make for a successful funding application, and provided advice and links every step of the way.
30 January 2026
Reply from Spacehive
Thanks! We're very glad our team were able to support you in this way and guide you to success!
Very helpful customer service.
11 January 2026
Reply from Spacehive
Thank you, we're glad you valued the support you received while fundraising with us.
Great system with good support
Great system with good support. Fees to Spacehive - a commercial organisation - are a little high when every penny counts for a small charitable organisation raising funds
to provide activities for their community
1 January 2026
Reply from Spacehive
Thanks for your feedback on our system and support. We appreciate your perspective on fees. Just to clarify - fees are added to your fundraising target, so once deducted you receive 100% of the funds needed for your project delivery. This means the fees don't reduce the budget for your planned activities.
Interesting Experience
Dislike - company seemed very casual and online presentation poor.
You don’t seem to manage the council contribution. You dont seem to have list of potential corporate contributors.
Website front page should be updated to show latest projects.
Like - money
What to do different- Develop a plan. Other organisations have templates. Don’t start until contact list developed of potential contributors.
Only heard of potential funding opportunity with a few days to go. Resulted in rushed application.
24 December 2025
Reply from Spacehive
Thanks for your feedback. We're glad the funding outcome worked for you. We appreciate your suggestions around templates and planning resources - we do provide campaign planning tools and guides to help projects prepare properly. Our platform facilitates partner funding and provides the infrastructure for campaigns, while project promotion remains with creators. Your input on the website presentation is noted.
Reply from Spacehive
Thanks for your feedback. We're pleased the platform worked well for you and that you exceeded your fundraising target. We appreciate your perspective on fees - they cover platform infrastructure, verification, payment processing, and our support team.
Value for Money
We weren’t convinced that SpaceHive attracted any funders that we didn’t already know.
We also thought 7% was a high service charge & we couldn’t see how this cost was earned.
13 December 2025
Reply from Spacehive
Thanks for your feedback. While we can't guarantee new funders, our platform provides the infrastructure for secure payments, project verification, partner fund access, and ongoing support throughout your campaign. We're pleased you successfully obtained partner funding and exceeded your target through the platform.
Our fee covers platform maintenance, payment processing coordination, and our project success team. We appreciate your perspective on costs.
I'd really like to Highlight Samuel and…
I'd really like to Highlight Samuel and Hugh from the spacehive team for being absolutely exceptional!
We are incredibly greatful for all the support, tips and help with our campaign 🙏.
30 November 2025
Reply from Spacehive
That's wonderful to hear such positive feedback for our team. We're very glad this helped you reach your fundraising goal.
Spacehive were excellant
Spacehive were excellant. I am not the most computer savvy person but this was met with kindness, meeting in person and regular emails. Without spacehive we may not have matched funded our project to move forward.
15 November 2025
Reply from Spacehive
That's brilliant to hear - thank you for sharing this. It's always great when we can support projects through to success.
We're glad the in-person meetings and regular contact helped you navigate the platform.
Best of luck with delivering your project, and thanks for choosing Spacehive.
Great Team. Flawed System.
Despite ticking ‘keep what you raise’ rather than ‘all or nothing’, A pledge from our local council was withdrawn, meaning that our small charity lost out on more than £7000 which had been ‘awarded’ and an ‘won’ through the lengthy application process. This has been devastating for us.
7 November 2025
Reply from Spacehive
We're sorry your campaign didn't work out as hoped, and can understand your disappointment.
Looking at your campaign, you actually received a pledge from the Climate Change fund despite not reaching your target - this is unusual as partner pledges typically only transfer when targets are met. The Community Innovation pledge worked differently as an 'all or nothing' fund, which meant it could only be awarded if you hit your full target.
We understand the frustration when different funds work in different ways. We're always looking at how we can make fund criteria clearer for project creators.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.