Spacemasks Reviews 

546
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, often describing it as life-changing and a source of happiness and relaxation. Many people highlight its effectiveness in soothing tired eyes, easing headaches, and providing comfort for migraines, often aiding sleep. Reviewers appreciate the product's quality, noting its gentle warming properties and the pleasant experience it offers. Customers frequently commend the staff for their caring nature, efficiency, and personal touches. People also highlight the company's charitable contributions and the thoughtful, gift-ready packaging.

What people talk about most

Product

Consumers find the product to be fantastic, with many describing it as an amazing savior for migraines,... See more

Quality

Customers consistently note positive experiences with quality, finding the masks wonderful for chilling tired... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting a staff member as an amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use to buy self heating eye masks from another brand but spacemaks are on a different level. The Jasmine ones warm up almost instantly and stay gently toasty for a solid 15 mins. They've become my f... See more

Rated 5 out of 5 stars

Without a doubt these are life changing little packets of happiness and joy! Got a headache or a migraine? Husband droning on about a new motorbike? Kids getting on your nerves? Unwrap one of these... See more

Rated 5 out of 5 stars

Listen up! You will not find a small business with better products, a bigger heart, or one that adds the most personal of touches by handwriting your messages. Also, Harriet's generosity to PANS PAND... See more

Rated 5 out of 5 stars

Simply the best for soothing furrowed brows and tired eyes. No LEDs or batteries required just delicate scents and warming mini blankets for your eyes. They make fantastic “I’ve been thinking about yo... See more


Company details

  1. Wellness centre

Information provided by various external sources

Spacemasks are new. Brand new. We were created out of a collision of intergalactic material coming explosively together with a little human imagination. A flash of inspiration with an end product. We wanted to find a way to escape the madness of our hectic lifestyles and leave our Worldy problems behind. Space travel seemed a reasonable possibility - new horizons, a clean start, no social media. The cost of astronaut training and 4000 tonnes of rocket fuel made us think out of the box. So we came up with a box. A box of spacemasks in fact. 5 perfectly formed pouches each containing a heavenly Spacemask - capable of whisking you away to a carefree world unpolluted by Earthly distractions. So there you have it. Spacemasks were born.


Contact info

4.9

Excellent

TrustScore 5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(546)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Calm in a Box

Just ordered another box of these delights for a friend in need of some R&R.

My review today is that I just don’t get it, when looking through previous reviews, how the way the item was delivered has anything to do with Harriet and her team at Spacemasks (and, no, I don’t know them personally).

I also had an issue with the delivery of this order by Royal Mail, who simply just handed the parcel over to someone near to the house and not actually delivering it to the recipient’s address, or a specific neighbour, as I had formally requested on the Royal Mail App?!

Luckily, my parcel had been given to someone who did hold it for the recipient until her arrival home from work but, I know, if she hadn’t got the parcel, my first point of call would’ve been to Royal Mail and not to instantly jump on here.

Hopefully a surge of rightful and positive reviews will now awash your pointless and irrelevant one away GK?!

Meanwhile, back to this review. My friend loved her gift and rang me this morning to say that she had the best night’s sleep - so thank you 🥰

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

This is one of the best small businesses around; wonderful products and exceptional customer service. I’ve made many purchases and never had an issue - a delight to deal with and highly recommended.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

I’ve taken out a subscription!!

I’ve been using Spacemasks for a number of years now. When my anxious brain is spinning the heat and scent of the masks distracts me and allows me to fall asleep. They are also excellent for headaches. I’ve bought them for all my friends and gave one to every nurse who cared for my dad in his final weeks as a thank you! I love these so much I’ve now taken out a subscription!!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

This is an incredible small company

This is an incredible small company. The product is amazing both if you need a bit of self care and also make the best presents whatever the occasion. I have signed up to the monthly delivery and would thoroughly recommend it just to experience the joy when the Soacemask package plops through your letterbox!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliantly brilliant

Having purchased Spacemasks a couple of times, both for myself (a delightful treat) and as gifts for others (the beautifully handwritten gift cards) I can honestly say the product and customer service is second to none. Brilliantly brilliant!

22 May 2023
Unprompted review
Rated 5 out of 5 stars

I buy these every year as gifts

I buy these every year as gifts, especially when they’re on the free box offer. Great for putting into a card for someone and I’ve ordered already for teachers Christmas presents. The dispatch is always immediate. I don’t think I’ve ever had to wait more than a couple of hours to get a dispatch notification and when Royal Mail are doing their bit properly they arrive so quickly. Excellent customer service from this great company.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous product and service

This is such a great product, I have gifted them to family and friends, who have also loved Spacemasks.
Harriet is so lovely as is her chief of staff.
Great customer service as always, nothing is too much trouble.
Would highly recommend.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Ingenious product

I found this ingenious product when I stumbled on their Instagram page. I give Spacemasks away to all my friends. I use them regularly when I have a migraine, insomnia, having a bad day or just want to treat myself. I love all the fragrances they come in but the newest orange and grapefruit is a clear favourite. On top of the amazing product, Harriet, the fabulous lady behind Spacemasks is one of the nicest funniest people I've found on Instagram. I hope one day I get to meet her in person.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Love Spacemasks

Love Spacemasks! I have a subscription with them and have done now for around 2 years! Perfect little treat! Have also sent out the cards/masks as gifts many times over the years. Added bonus Harriett is hilarious on Instagram and is the kindest person when it comes to charities! My teenage daughter loves them too and is always asking if I have a spare one! 5* from us!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product, amazing small business!

Absolutely love a Spacemask! I’ve bought them many times as gifts for friends and everybody loves them. I love the company ethos- the kindness of Harriet the wonderful owner is shown in so many ways. She gives donations from sales to charities and is always looking for ways to make a small difference to people’s lives. Such a caring small business which is struggling like every small business at the moment with price hikes and sloppy service from delivery companies but my goodness they do everything they can to make sure any mistakes are rectified and all customers are satisfied!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Rave review! 5*

In all my years ordering online I have never had such impeccable service as you do with Spacemasks!
Wonderful products, amazing treat for yourself & perfect as gifts
Super speedy delivery
Perfectly packaged
Cannot recommend enough

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Awesome!

Simply one of the best products you could buy
Sore head = Spacemask,
Chill out for 15 mins = Spacemask, Tired = Spacemask
I haven’t been without them in years. Harriet is also one of the nicest funniest humans on the planet. Shop small and enjoy 😊

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Spacemasks are amazing!!

Spacemasks are amazing. I am a subscriber and subscription delivery day has fast become my favourite day of the month. Spacemasks are amazing for migraines and tired eyes and have lots of other uses too. The best naps come from a Spacemask. I love gifting Spacemasks to friends and family either by sending direct from Spacemasks and Harriet and her trusty scratchy pen or adding a Spacemask to a gift or popping in colleague's pigeonholes at work. I would be completely lost without Spacemasks now.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!

Amazing!!!!
I have been using space masks for many years now and they are amazing!! I use them when I have a headache, to get me off to sleep when I need it and always on a long haul flight.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Perfect in every way

The most wonderful product from the most wonderful caring company. Harriet is such an inspirational kind and caring small business owner and does so much for all her customers and charities, it actually warms my heart. If you haven’t purchased from her before, please do so, you won’t regret it. Also, her “Little Book of Life Admin” is genius EVERYONE should have one.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Spacemasks are just the absolute best

Spacemasks are just the absolute best, the product on its own is 5 star but Harriet and Chief of Staff go way beyond every single day. Harriet is the most generous business owner I know. But spacemasks themselves are the ultimate 👌

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Simply Brilliant

Spacemasks, Harriet and her Chief of Staff have simply changed my life. I now always carry a Spacemask as you never know when you will need one… headache, can’t sleep, present, thank you, or simply want a little pampering… all solved by Spacemasks. And any problems at all with ordering or delivery, Harriet will fix immediately. A wonderful small business that everybody should be supporting! And if you don’t already, do yourself a favour, and start following Spacemasks on Instagram.

24 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look