Space NK Reviews 9,903

I pkaced order on the first of june online for pickup from store to trinity leeds branch as i was scheduled to go with my friends on 6th june.It sai 3-5 working days.Its 10th june now.My order isnt evem processed yet.Keep gettong apology messages.I want a return but have used a 10 pound gift voucher.All they keep saying is sorry we have delay inw warehpuse.May orders are processed now. I dont kmow when june orders will be processed.Its not even dispatched yet.No order tracking yet.Been 10 days.Highly disappointed as I am a regular customer

Ordered on 22 May and the website advertised a 2-5 working day delivery timescale. It's been over 2 weeks now and still no confirmation of when it'll be dispatched.

I've emailed their customer service and they started off quite polite and apologetic, but eventually stopped responding entirely. Phone number and online chat don't work apparently and they've now updated their estimated delivery timeline on the website to 7-10 working days, which is still less time than what we've been waiting.

Sad to say it's among one of the worst customer service experiences I've had in a while and gift didn't arrive in time for wife's birthday. Will not even consider ordering from this company again in the future given the complete lack of transparency. Still waiting and considering raising a charge back with my bank if there are no responses (which seems to be what they've been ordered to do). Poorly run

⭐☆☆☆☆ 1/5

Very disappointing experience from a company I’ve been a loyal customer of for years.

I placed an order on 20 May, expecting it to arrive well in advance of my birthday. Nearly two weeks later, my order had still not been dispatched and communication throughout was extremely poor.

The most frustrating part wasn’t necessarily the delay itself. I understand that operational issues can happen. It was the lack of transparency and communication. Customers continued placing orders and spending money without being clearly informed of the significant warehouse delays affecting fulfilment.

Attempts to obtain updates through customer service channels were frustrating, with little meaningful information provided. In the end, I received a refund without any direct communication explaining what had happened.

To their credit, Space NK did eventually send an email acknowledging the warehouse issues, but this came far too late for many customers who had already been left waiting for weeks.

As a long-standing customer, this was disappointing. Had I known about the delays when placing my order, I would have purchased elsewhere. Sadly, I did exactly that after receiving my refund.

I hope Space NK can resolve these issues and rebuild customer trust, but based on this experience I would be hesitant to order again.

Love the travel bag keychain

Terrible service—I've been waiting for my order for three weeks

DONT ORDER ONLINE!!
I placed an order for a birthday gift more than three weeks ago and it still hasn’t been delivered… Contacted customer service received an automated email saying can’t cancel the order… Phone line not answering. Still don’t know if I will ever receive the item. Abysmal customer service.

Always a great service and great products with speedy delivery. I had an issue which I raised with customer service and my item was replaced swiftly. Excellent customer service throughout.
Thank you

Ordered online on 15th May, same as many others. Order is still not dispatched and their email replies basically say they have no idea when these orders will be dispatched. If you can't fulfil orders, you shouldn't be letting people place them. I have now asked that my order be cancelled so that I can make the purchase from another outlet. I will want a full refund including the cost of the delivery. Ironic that they charge you for delivery and then don't offer a refund of that when they have massively gone over their own advised delivery times. Will never order from this shambolic online outlet again.

Nine days and still waiting for order.

I have been waiting 6 weeks for an order and do not get any reason for the delay. Will never purchase from them again.

Waiting three weeks for my order absolutely shocking and no option to cancel the order.

Great communication throughout. Fast delivery! Product quality amazing. Will definitely be shopping at Space NK again.

Thank you for your first class help in solving my problem I really appreciate that you took the time to help me.

Really lovely experience at Watford store.

Noor was so helpful and patient, even though she had finished her shift. She still took the time to help me find the right make-up match, which I really appreciated. Her dedication to customers and spacenk is awesome.

Thank you Noor🥰

The manager, Minnie, is also really nice and approachable. I asked to see her when I first came in, and although she wasn’t on the shop floor at the time, she kindly came out to speak with me. I told her how happy I was to have this store locally….it’s such a beautiful space and really well laid out.

I’ve been shopping with Space NK for over 15 years, mainly in Kensington, but I’m really happy to now have Watford as my local store. The staff are great and it’s just a really nice, welcoming place to shop.

Thank you.

Rab x

Missing items, terrible gift wrap,opened products, labels half ripped off.
Customer service is nonexistent.45 mins on phone and still no answer.
Online chat doesn’t work, only way to contact is to send email and then you just get generic reply, which is totally irrelevant to my needs.
Will not be shopping again with them as totally unreliable

I placed an order on 29 May and am still waiting for it to arrive. Communications are awful, no online presence you can get through to. Just ratio silence. From reading on Reddit, they moved to a new delivery warehouse in Mid May and have been having problems ever since. Didn't stop taking orders despite awful known problems.

23 DAYS awaiting my order and still hasn't been dispatched. I have sent several emails and keep receiving generated responses blaming the distribution centre system.
Fair enough if they've upgraded systems you would expect teething problems but over 3 weeks waiting is just bad form. Im awaiting this order for my holidays looks like its not gona arrive on time now. So frustrating and disappointing.

Nur was brilliant! Knowledgeable and friendly. Would definitely recommend her.

Sarah was great. Very helpful and quick to respond!

Placed my order over two weeks ago and I am still being told they are having technical problems and keep getting the same copy and paste response from customer service, saying it’ll be dispatched soon. No apology, no offer of a voucher or anything. I will never be shopping with them again. And all they seem to care about is what ‘tier’ or level your account is- like that matters? You’ve taken my money and I have nothing to show for it. Terrible company.