Spaces - Herengracht 124-128 Reviews 

Spaces advertises a monthly flexible membership on their website. In no place do they mention that this is a calendar month with a 1 month cancellation period, starting the first of the month. This is only included in a T&C that are not shown anywhere and only accessible if you click a link.

I was interested in only purhcasing a 1 month membership and as soon as I bought that online, I got charged for two invoices - one for this month and one for the next one. I wrote to them 3 times that in this case I am not interested and want a refund, having not used the service. Three times the generically pointed me to the T&C, which are not displayed in the purchase process.

Extremely unprofessional, unethical - and illegal in that it is not transparent.

I am guessing you are on to a cash run and looking how to charge customers no matter what.

The staff is extremely helpful and nice

Very welcoming and helpful service. I regularly rent an office at Spaces Herengracht Amsterdam. The staff is always very friendly. And I can use a spacious office with air conditioning. I also really like the location.

This is the #1 worst customer service experience I've ever had.

I tried to simply update my AmEx card on file (new expiration date). Pretty standard, right? Worked great on every other website where I also updated this card. No problems, except for at spacesworks.com where it encountered an "unknown error, try again" problem. Tried multiple cards, multiple browsers - no luck.

I endured multiple customer service ticket back-and-forths over email where there was so little empathy from the customer service reps to actually help me solve the problem and just sent me pre-scripted paragraphs robotically pointing me back to the website where I was supposed to update the card - which the original problem in the first place! I was in a do-loop, and no human at IWG had the heart to care to help.

Then I began getting the emails from Accounting that my account was overdue with notification of late fees. I opened up new support tickets to try and solve the problem but none were successful. More of "have you tried updating the card on our website?" Comedy. One of the later service tickets also offered the option to settle the balance via bank transfer but my business doesn't have a European bank account and I wasn't about to incur wire fees because of their inability to accept a credit card.

Then my account was cut off. In accidentally-dramatic fashion, I showed up to an office space for my annual Board Meeting, which I had booked a month earlier. I was embarrassingly denied entry to the office, and our Board needed to scramble and use a colleague's cramped hotel room.

At this point the whole ordeal was such a stress for me, I just wanted it to go away. So I gave in and made a bank transfer from my own personal checking account, and asked for the account to be cancelled.

This is where Spaces/Regus/IWG service desk began to twist the knife.

Unbeknownst to me, my account had been "reinstated" 2 days later after I made the bank transfer! So they ignored my request to cancel the account and kept billing me for future rent while I was under the impression the account was closed!

When I received another invoice I decided to call a local sales office rather than going back to that same dead-end service desk. The salesman was helpful at explaining the (non-intuitive) process for canceling your account online, which I did. But that's where his helpfulness ended - I was then referred me back to the same service desk, which started hitting me with the same defensive, unjustified, procedural answers for rationalizing why they were entitled to more of my money.

The explanation was that
a) It was my obligation to pay via bank transfer earlier because of their website's inability to accept my credit card
b) they couldn't cancel my account before the account was re-instated (but then proceeded to reinstate it and not tell me it wasn't cancelled)

This part is humorous: Spaces/Regus/IWC were successful at charging my credit card for the final invoice! Ah the irony...

In summary, I pray that you never have to deal with Spaces/Regus/IWG customer service desk. And if and when you do, make sure you have your guard up. Follow up with them to get confirmation for everything. Don't assume anything, even if the issue is something as seemingly-simple as a change in payment method.

At this point, I have very little recourse other than to try and educate others about the risks of doing business with Regus/Spaces/IWC. My first recommendation is to AVOID THIS COMPANY. But if you can't, my second recommendation is to watch your back financially with them.

I've seen the other reviews here, and the PR department comes on a responds that they're "sorry about this inconvenience" and in some cases vows to help get involved. But this is a 3+ billion USD business that is getting by with a terrible customer service culture. I don't want an apology, I want their company to change. Because their employees and customers are the ones being hurt in the long run.