We had an issue with an old order and extended warranty. Lucas at Span was incredibly helpful in getting the matter resolved and definitely deserves ten out of ten Nigel
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A truly incredible experience. Somewhat felt like I have my own IT support around the corner. At 09.00am I had a failed drive on my NAS and by 12.30 this was replaced with a brand new. Lucas... See more
Company replied
Due to my old QNAP NAS drive not working I needed to get my old drive repaired or purchase a new drive. I emailed SPAN, supplier of the original NAS drive, asking what my options were regarding eith... See more
Company replied
Ordered a Qnap TVS-872 NAS with 8X Seagate HDD and 2 Seagate SSDs. It was sitting on my desk in Ireland by Wednesday morning with disks fully installed and configured. I immediately had a sup... See more
Company replied
Company details
Information provided by various external sources
Based in London, UK, we have been supplying data storage hardware & software worldwide since 1994. Our technical advisors can help you choose the right solution for your needs, and look after you if things go wrong. If you're looking for hard drives, cables, enclosures, NAS storage, RAID servers, SAN setups, or anything in between, give us a call !
Contact info
Unit 19, Red Lion Business Centre, KT6 7QD, Surbiton
- 020 8288 8555
- sales@span.com
- www.span.com
4 * at the moment - waiting to experience customer service post purchase.
The 'How-to' videos are excellent.
Customer Service prior to purchase was excellent. Ordered and received my NAS without any hassle and it arrived on time.
Have yet to try customer service after purchase - so can only give 4 starts at the moment. On past experience I have no doubt this will increase to 5 stars.
16 November 2020
Reply from SPAN.COM
Thank you for your compliments on our videos, as well as for highlighting exactly what parts of our business stood out for you. All too often people are expected to give remarkably hot/cold review scores off the bat and we are pleased to see you are taking a fair and balaced view. We of course hope we can get that elusive 5th star from you, but we know we can wait, as our reputation and services speak for themselves. Thank you for your order and be sure to use the code TRUSTSPAN2020 to get a little something off your next order. Take care and stay safe.
Reply from SPAN.COM
Thank you for the vote of confidence Mike, and for the recommendation. Glad to hear we could do everything you wanted. Take care and stay safe.
Excellent price service and delivery.
12 November 2020
Reply from SPAN.COM
Thank you for the 5 stars Gary - glad to hear that we were able to meet with your approval. Take care and stay safe.
First time I have used Span.com
First time I have used Span.com. My email query was answered very quickly with some useful advice about which kit to buy which saved me £600 and also gave me a discount code which save a further 1% off the order. They kept me informed about progress every step of the way. Ordered on Day 1, dispatched on Day 2 and delivered at 8.20am on Day 3 so brilliant service. Very pleased and will use again.
12 November 2020
Reply from SPAN.COM
Glad to hear that we were able to help you make a saving on the right solution for you. We are quite proud of our services, as well as the people who we employ to help our customers, new and old. Thank you for trusting us, take care and stay safe Richard.
Knowledgable, helpful and friendly local supplier
They talked me through my options in a way that a non-expert can understand. They set the drive up for me and posted it out same day - was very well packed and arrived next day. highly recommended.
10 November 2020
Reply from SPAN.COM
Thanks for the 5/5 review and for sharing exactly which elements of the SPAN ordering process stood out for you - I will be sure to pass on your kind words to the appropriate teams here. Thank you for your order, take care and stay safe.
Reply from SPAN.COM
Thank you for the full score review Victor and for the vote of confidence. Take care and stay safe.
WHAT a SERVICE!!!
I want to send a BIG thanks to the staf. I have hundred of dels on the Net, but this is the BEST!
As Arnold would have said. I be back "soon"
Thanks for the deal
Pierre H. Rasmussen
9 November 2020
Unprompted review
Reply from SPAN.COM
Thank you for your 5 star review Pierre, as well as for choosing SPAN.COM. It is always gratifying to know that we are still getting it right after almost 30years in the data storage business. Hasta la vista, baby, take care and stay safe.
Ordered a QNAP TVS-472XT with 32GB Ram…
Ordered a QNAP TVS-472XT with 32GB Ram already installed end tested from Italy at better price that in my country. Excellent service, excellent price. Very fast the shipment.
Great !!
5 November 2020
Reply from SPAN.COM
Thank you for the 5 stars Michelle and for highlighting how we were able to provide the ideal solution for you - excellent choice by the way, the TVS-x72XT series still continues to score exceptionally highly with us and features in several of our best of the year polls for home and business use. If you want toorder with us again soon, please use the code TRUSTSPAN2020 at checkout for a little something off next time. Thank you for choosing SPAN.COM. Stay safe.
First but not last time I use span.com
First but not last time I use span.com
First of all their stock level is great, the delivery speed is great, price is on a good level.
I have now purchased a sinology DX1215 and 12 4Tb IronWolf NAS drives and everything works perfect.
Thanks a lot for everything span.com employeee.
Best regards
Jan Igaard
World wide photographer
igaard.dk
5 November 2020
Reply from SPAN.COM
Thank you for the glowing review Jan and for choosing SPAN.COM for your storage needs. Next time you choose to order with us, please do use the code SPANTRUST2020 at the checkout for a little something off next time. Thanks again and have a lovely week, stay safe.
First class service
3 November 2020
Reply from SPAN.COM
Thank you for the 5 stars John! Always appreciated. Use the code TRUSTSPAN2020 in the promo box at checkout next time to get a small discount or your next order. Have a lovely week and stay safe.
Order-fulfillment is below par
Order-fulfillment is below par: as a citizen of the EU, living outside GB, I ordered a new NETSTOR product. This item requires an EU electirical plug different from the UK style plug. Both on the product page and on the comment space allowed in the online ordering, I explicitly chose (and requested) an EU plug. Guess what I received? Yes, an UK electrical plug!
Lesson for me: avoid this shop in the future.
3 November 2020
Reply from SPAN.COM
Thank you for your review Balagangadhara and we are sorry to hear that we did not meet with your expectations. I have spoken with our customer support team and looked into your order. I could not find a comment on your order related to the plug and the product page on this item does not stipulate the plug. However, we do always try to ensure that a non UK order will arrive with the correct plugs for the end user region. Sometimes however, this is not possible due to 1) The device having a hard-moulded PSU that cannot be adapted, 2) that the retail packaging is sealed and we are unable to classify the correct mains power to be changed, 3) that the region in question utilizes shared mains power connections, or 4) that the product is detailed to arrive with numerous mains regional adapters in it's hardware kit. We are sorry to hear that the absence of the plug on your order has led to your review of us services as below par and leaving yo uto wish to avoid us in future. However, we are still thankful for your feedback and nevertheless grateful for your order. Stay safe and thank you for choosing SPAN.
Reply from SPAN.COM
Thank you Nenad for your 5 stars and highlighting what stood out for you in your order from SPAN.COM. Stay safe and if you choose to order with us again soon, please use the code TRUSTSPAN2020 to get a little something off next time. Thank you for choosing SPAN.COM.
Super fast & efficient
Super fast & efficient, thanks for the service (staging of NAS + basic config), including quality check.
I’d recommend and come back again
1 November 2020
Reply from SPAN.COM
Thanks for your 5 star review Marc and for your positive comments on our build and test services. We have provided complimentary storage testing on orders that include and enclosure and drives for the majority of the years we have been in business and plan on continuing so. Feedback like yours helps us know we are doing the right thing. Please use the code TRUSTSPAN2020 at checkout next time your order for a discount next time. Have a lovely week and stay safe.
Reply from SPAN.COM
Thank you for the 5/5 review Carlos and for sharing your positive remarks on SPAN.COM. If you need to order with us again, be sure to use the code TRUSTSPAN2020 at checkout to get a little off next time. Have a lovely weekend.
Excellent service
Excellent service. I bought a NAS + 2 drives. They offered to build a raid for me free of charge so that it worked straight out of the box. Couldn't be better really.
29 October 2020
Reply from SPAN.COM
Glad to hear that our free build and test services could be of use to you PW. We are quite proud of the services we provide and it is always good to know that they are still of use. If ever your need more storage media and need to reorder, please feel free to use the code TRUSTSPAN2020 at checkout for a small discount next time. Thank you for your order and have a lovely weekend.
Great service. Thanks.
Patently listened to my non-techie description of requirements. Gave clear and professional suggestions re: possible options. Ordered and received within days. Thanks Span. Great service!
29 October 2020
Reply from SPAN.COM
Thank you for the 5 stars Nick, as well s highlighting how our team could be of service - we appreciate that data storage is hardly exciting, so it is always a joy to talk about it to new and old customers alike, glad we could help. Please use the code TRUSTSPAN2020 in the promotional code box at checkout if you need anything else for a discount on your next order. Have a lovely weekend.
Excellent NAS shop
Great selection of items, decent prices, quick proccesing of orders, prompt support replies. Recommended!
P.S.: I'm still waiting for parcel to arrive, but as for now everything is OK
29 October 2020
Reply from SPAN.COM
Thank you for the 5 star review and for letting us know how we made your shopping experience positive. Next time you choose to visit SPAN.COM, please use the code TRUSTSPAN2020 at the checkout to get a little discount on your future orders. Have a lovely weekend.
Lucas was really good in helping out…
Lucas was really good in helping out and answering my questions ASP
27 October 2020
Reply from SPAN.COM
Thank you for the 5 star review Riz, I will be sure to pass your kind words onto Lucas in our technical sales team. Next time you order with us, use the code TRUSTSPAN2020 at checkout to get a little something off, or contact Lucas again and I am sure he will extend any and all available promotions to you. Have a lovely week.
Customised NAS configured and delivered quickly
I ordered a customised NAS which was configured from a great choice of parts, well packed and delivered within a couple of days, all for a reasonable price. Very happy!
27 October 2020
Reply from SPAN.COM
Thank you for your order Cyprien and for providing the highlights of what you liked about ordering with us, genuinely appreciated. If you choose us again for your storage needs, in the promo box at checkout you can use the code TRUSTSPAN2020 to get a little something off next time. Thank you and have a great week.
Super quick and a super price.
25 October 2020
Reply from SPAN.COM
Thank you for the 5/5 review John and for the positive highlights you found in ordering with us. Have a lovely week.
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