Doesn't deserve one star but can't leave a review otherwise. Very poor service.Ordered shoes and paid with card.No indication that it had been successful and no order confirmation email so tried again... See more
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Excellent customer service. Ordered Birkenstocks, arrived very quickly. Too small so returned and received refund within 24 hours. Received emails throughout process. Will purchase from them again.
I love the variety of sizes and clothes. They have a good size range and I like the tips that are given for the sizing of the shoes as this often saves a lot of to and froing. Furthermore, the quality... See more
Absolutely without a shadow of a doubt the very worst company ever to try and get a refund of when the evidence is clear as day you did not receive the parcel,.video evidence, plus confirmation from t... See more
Company replied
Company details
Written by the company
Footwear, clothes, bags and accessories... More than 1,500 brands and 100,000 styles, free delivery, free returns. Birkenstock, Nike, Converse, Dr Martens, Fitflop, Crocs...
Contact info
3.4
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great Product but Spammed with Emails Daily
Really happy with the jacket I got, I’ve been looking for it since 2017 and couldn’t find it anywhere and Spartoo came to the rescue!
Delivery was pretty quick, came in about a week and a half.
However, they constantly hassle you with promotional emails. It’s not even a normal amount at this point. They’ve emailed me with promotions (spam) every day since the order was made in the 06/04/23.
UPDATE: After unsubscribing from the newsletter as per their response, I’m still getting emails…
6 April 2023
Unprompted review
Reply from Spartoo.co.uk
Thank you for you feedback!
If you would like to stop our newsletter, you are able to do so in our website, this way you won't keep receiving emails from us.
Hope you find this helpful.
Have a nice day!
My shopping online experience-SPARTOO was great 👍
Bought a few pairs of CROCS Flipflops and they were very reasonably priced… I was very happy with all of them…⭐️ Delivery too. Customer representative Adriana delivered 🔝 service via phone….Thank you SPARTOO 👌👍
25 April 2023
Unprompted review
Reply from Spartoo.co.uk
Thank you so much for your lovely feedback, Diana! I am happy I could help.
Adriana at Spartoo Customer Service.
Easy to order and Quick delivery
16 March 2023
Unprompted review
Spartoo has a lot of choices and great…
Spartoo has a lot of choices and great offers on branded clothes. I've bought a few things from Spartoo,this time I bought my 7yr old and nearly 2yr a pair of Dr Martins as I had won an £85 voucher from 1 of the member competitions/opinion polls that I had done which was really amazing to get.
14 March 2023
Unprompted review
Spartoo is boooo
So paid £140.00 for some boots AND delivery charge of £4.99 and when i tracked my parcel on UPS it said could not deliver because i owe custom fees!!!! So now its Friday evening and Spartoo customer service is closed till Monday 9.00 am
How crappy is that?? I will never order from this company again and i can imagine getting my money back is going to be a nightmare too!!!!
Boooo to Spartoo
10 March 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Karolyn,
I apologise that you had customs fees on your order and that this caused you frustration.
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions, as well as our FAQ Delivery page. Most importantly, you can find the information on the payment page when you place your order underneath the green button "Confirm Order." The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order. Please understand, these import fees are imposed and enforced by the British government. As a company, we do not have any say in it, nor can we estimate how much they will be.
Unfortunately, our customer service is not open on the weekend, but your refund was issued rapidly Monday Morning.
I apologise for this inconvenience.
Adriana at Spartoo.
Perfect Transaction I was skeptical about ordering these…
I was skeptical about ordering these very expensive shoes, but the shipping was very fast and the shoes fit perfectly! The communication was wonderful! I'm pleased.
10 March 2023
Unprompted review
easy to process
4 March 2023
Unprompted review
I don't understand why an online…
I don't understand why an online shopping like spartoo asking for my personal documents like passport and license? Is it really a genuine platform?
26 February 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Murali Krishna,
I apologise for this inconvenience.
To explain, Rubbersole makes random checks on orders that have been placed on our website. These verifications help protect us against abusive practices and frauds, and they only aim to protect our customers as well as ourselves.
If ever an order gets placed into validation, we are obliged to check and make sure that the person is, in fact, in possession of the payment card and that their details have not been stolen. We are half French, half British, and in France this type of verification procedure is much more common than in many other countries.
This is a simple and quick procedure that aims to protect both our clients from fraudulent use of their payment details and delivery addresses. These documents are deleted automatically after 30 days. If you are not comfortable providing these documents, we can always cancel your order straight away.
I am fully aware of the tiresome nature of this request, and I thank you in advance for your cooperation and understanding.
Adriana at Spartoo.net
I ordered a size 6
I ordered a size 6, which is clearly stated on the order form. However I was sent a size 6.5, did not realise until I had wore them outside. Now I have had to buy heel grips to keep them on.
24 February 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Kim,
I am so sorry you did not receive the size you had ordered!
We do offer free returns and exchanges. Even though you have worn the shoes, you can still return them to us for the correct size. Contact our customer support team at adriana@saprtoo.co.uk or give us a call at 02033 182709, and we can issue you a return for an exchange for the correct size.
I apologise for this inconvenience.
Adriana at Spartoo.co.uk
Terrible company. Do not use!
Terrible company. I have bought a top and paid for quick delivery and not only was it late but I have been charged £59 import charges for the top! This should not be allowed to operate in the UK like this. Avoid like the plague!
23 February 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Adam,
We are a French company and, following Brexit, customs charges are now imposed on orders over £135 in total coming in from our French website. There is a note on the order page, warning of this, before the order is confirmed.
I am sorry that you did not read this warning, which is also displayed in our terms and conditions that you agreed to upon placing your order, as well as being readily available on the FAQ and delivery policy page of the website.
Your parcel could not be delivered because your customs fee needed to be paid to UPS before delivery. This does not mean it was late.
Please contact our customer service team to ensure that the customs fees can be transferred, and the issue resolved with appropriately.
Please contact Adriana on adraiana@spartoo.co.uk, or customer services on 02033 182709 between the hours of 8am to 4pm.
Have a lovely day,
Aaron at Spartoo.co.uk
Scam
Scam.
Avoid this website if you could.
Placed an order back on 9/02 where I definitely checked the order item 3 times before placing the order as I always concerned when dealing with a new company and yet, they choose to change your shoe size without notifying you and telling you that you could modify the order which I tried, not possible to do anything.
Tried to contact them as soon as I received the order confirmation telling them this order was wrong as the size of the shoes is NOT what I ordered. They just told you that you have return the item as they have already shipped them out which I checked, item being shipped 2 days after the conversation.
They just choose to use all the nice word to let you place and the order and then asking you to pay a huge return cost to return the item where I have lost my confidence of getting the refund.
Apparently they have several 'spatoo' website with different ends and have different shipping and return policy.
If you really want to shop with confidence then avoid this company as dealing with them is just a totally disaster and nightmare, they say nice word but will never really helping you to sort your problem.
UPDATE:
The shoes I bought is $162.64 and the return shipping cost is $68.5 exact. :)
Don't know how to add picture in the review, but now the only thing I've been missing was that I should have taken a pic of the shopping cart before I made the payment, order confirmation was sent to me on 09/02 at 11:48pm where on the I made the enquiry to double check the size at 8:03 am on 10/02, where the shoes hasn't been shipped our yet, nobody was helping me and the items was shipping out on the next day where, it could just be simply fixed BEFORE every troubles and you guys just simply choosing the hardest way :).
How much quicker you are expecting your customer to be react on cases where they thought was perfectly fine? Again I SHOULD HAVE taken pic of the shopping cart. Anyway, THANKS for letting me know to be carefully having all evidence when dealing with new website.
Advice still: AVOID this Company when doing your shopping not only for a better shopping experience but also for your peace of mind :).
PERIOD
21 February 2023
Unprompted review
Reply from Spartoo.co.uk
Hello Yijing,
Spartoo is a French company, the ending of our websites indicates the countries of the word in which we sell our products. The SPARTOO.NET site, from which you purchased, ships to many countries internationally. Within the delivery and returns policy it is clearly stated that returns are at the customer's charge, unless of course a product is faulty or the fault lies with Spartoo.
Unfortunately, your order was for a size 39 , I apologise if you made an error, we have not changed your size and are not able to.
We do not modify orders unless the customer requests it, but there is a very small window for delivery for these modifications as once the items are placed on a pallet amongst hundreds of other parcels, the parcels cannot be removed or modified. Your parcel was shipped the same day as you contacted us, the process was sadly already too far along.
If a customer makes a mistake in the order, they can refuse delivery of the parcel and it will be returned to sender.
If you accept the parcel from the delivery company, then the return is at your charge, as stated on the website.
We are happy to cancel your return request if you prefer to keep the shoes, but no error was made on our part and we do not take responsibility for errors made in the ordering process on the customer's part, I am sorry for you that this occurred.
Please contact customer services, if you would like to cancel your return request.
Have a good day,
Aaron, Spartoo.net
Love spartoo
Love spartoo. I have shopped with them several times now. Easy ordering and returns. Great communication.
10 February 2023
Unprompted review
Confused
Hello,
Placed a order for a pair of mens shoes. I have not received any confirmation as to whether the order as been processed.
Thankyou
8 February 2023
Unprompted review
Reply from Spartoo.co.uk
Dear Customer,
Thank you for your feedback.
I apologize for the inconvenience caused.
Please contact adriana@spartoo.co.uk in order for us to assist you.
I believe there might have been a bug concerning your order confirmation.
Hope to hear from you soon.
Have a great day!
Terrible.
Terrible.. I ordered shoes for my boyfriend and they were the wrong color and the box was broken.
5 February 2023
Unprompted review
Reply from Spartoo.co.uk
Thank you for your message.
I apologize for the inconvenience caused.
Please enter in contact with our customer service and we will be happy to compensate for our mistakes.
You can contact us through this email: adriana@spartoo.com
Have a nice day!
Overall Very Good. Despite the lack of clarity over items…
Despite the lack of clarity over items arriving from France when site was advertised in UK. Inwhich they insisted this is something they are tying to improve. I have to say the customer service was excellent. So supportive, reasonable and so quick in replying to queries.Adriana did a brilliant job resolving any issues and the product finally purchased from the UK sister website was of great quality. Thanks
13 January 2023
Unprompted review
Import Duty
Hello. We were not aware we needed to pay import tax on the jacket we bought. When we went back onto site afterwards as you check out it does mention it but it was either not there when we originally ordered or we just didn’t see it. To be fair we would not have bought the jacket as we had to pay an extra £40 on delivery.
18 January 2023
Unprompted review
Reply from Spartoo.co.uk
Hello,
The information regarding customs fees is indicated in multiple sections on our website, including our Terms and Conditions as well as our FAQ Delivery page.
Most importantly you can find the information on the payment page when you place your order underneath the green button "Confirm Order."
The text reads: "Please note: from 1 January 2021, all orders dispatched from our warehouse in France above £135 in value will be subject to import VAT at delivery."
I'm sorry if you have overlooked this when placing your order.
Please understand, these import fees are imposed and enforced by the British government. As a company we do not have any say in it, nor can we estimate how much they will be.
I would invite you to place your order again on our sister site Rubbersole, where we offer the same great products and deals. For orders placed on Rubbersole, we are able to guarentee that orders coming from our warehouse in France will not have any import taxes imposed upon them.
Have a lovely day, and please know that you can contact our customer service team at adriana@spartoo.co.uk, they are happy to advise and resolve issues
Great Experience
Successfully bought a few pairs of shoes and returned one that didn't fit. Refund was super fast, with no issues at all. Just make sure to create an account before ordering, otherwise you won't be able to generate a free return label.
23 January 2023
Unprompted review
Very fast delivery loved the bag .very…
Very fast delivery loved the bag .very well packaged. Definitely recommend
2 January 2023
Unprompted review
First time user…
Quick delivery on an item I was struggling to find elsewhere.
9 January 2023
Unprompted review
I ordered a pair of size 5.5 Skyler…
I ordered a pair of size 5.5 Skyler boots for ladies and received size 6 boots instead which were too big for me, so had to give them away. If the size I requested for was not available,why didn't your company either cross off the 5.5 size from your website or send an email to me explaining the situation and then refund back my money? I am not happy with your company for doing that.
27 December 2022
Unprompted review
Reply from Spartoo.co.uk
Thank you for your feedback.
I am so sorry you did not receive the item you were hoping for, it seems likely that there has been a size labelling error in the warehouse. I will alert the warehouse of these errors.
Please enter in contact with our customer service and we will be able to assist you.
Have a lovely day!
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