Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more
Company replied
I was required to do an eye test as part of a H endorsement review for my licence. Spec savers could see me one hour after requesting a test. Such quick service i never expected. The testing was plea... See more
Company replied
Very busy store. Specialist knows her stuff and encouraged questions and opinions. Left feeling a lot more confident in managing my hearing losses and understanding why and how it can affect my l... See more
Company replied
Company details
- Optician
- Contact lenses supplier
- Glasses store
- Hearing aid repair service
- Hearing Aid Shop
- Sunglasses shop
Information provided by various external sources
Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.
Contact info
United Kingdom
- www.specsavers.com.au
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Specsavers
Thanks for the amazing review!
Great attention to detail
Staff were friendly & explained what they were doing
20 July 2026
Unprompted review
Reply from Specsavers
Thanks for the amazing review!
Brilliant service and a diverse range…
Brilliant service and a diverse range of products available.
21 July 2026
Unprompted review
Reply from Specsavers
Thanks for the amazing review!
All staff members are friendly
All staff members are friendly, helpful and knowledgeable and don’t pressure you at all.
21 July 2026
Unprompted review
Reply from Specsavers
Thank you Susan!
Great service
Great service. We had an issue with a delivery and they were very quick to correct and replace the order.
26 June 2026
Reply from Specsavers
Thanks Fernanda!
Wonderful experience the staff at…
Wonderful experience the staff at specsavers go out of their way to make you feel comfortable and cared for. They take care of all your needs 100% professionally.
16 July 2026
Unprompted review
Reply from Specsavers
Thank you Wendy!
follow up service attentive and yes I would go back
I was at the Stockland store Earlville on Sunday 18/07/2026 and the assistant was attentive, knew his business , well spoken ,dressed well and in general he did a great job of informing and explaining all I need to know, from memory his name is Tachy or similar
Brian Redman ,Cairns Queensland
18 July 2026
Unprompted review
Reply from Specsavers
Thanks for the great review, Brian!
The surface was very very good
The surface was very very good, and the people are very friendly
22 July 2026
Unprompted review
Reply from Specsavers
Thanks Mick!
They care about every individual and endeavour to understand any issues.
Refer earlier comments.
14 July 2026
Unprompted review
Reply from Specsavers
Thank you Derrick!
Spec savers are amazing
Spec savers are amazing, and go above and beyond to make sure you’re satisfied with your glasses. Also extremely thorough.
21 July 2026
Unprompted review
Reply from Specsavers
Thanks Angie!
A welcoming exspierence
There very trusting and they don't try to make u buy things there happy for you to take ur time and they recommend places which ain't licensed by specsavers
30 June 2026
Unprompted review
Reply from Specsavers
Thank you Finley!
Over crowding of customers waiting to…
Over crowding of customers waiting to be seen, same again when picking up my Glasses
20 July 2026
Unprompted review
Reply from Specsavers
Hi there, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, Specsavers Team.
The lenses distort space.
30 June 2026
Reply from Specsavers
Hi Ray, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Staff at Specsavers were very helpful…
Staff at Specsavers were very helpful and professional.
20 July 2026
Unprompted review
Reply from Specsavers
Thank you, Patrick!
Excellent Customer Service
Irna, Fianna and Jenny are the OG of the Carnes Hill store. Always on deck to assist. Professional & caring always. Amazing Team!
18 July 2026
Unprompted review
Reply from Specsavers
Thank you!
Excellent Service
The efficiency of the staff and in particular the attentive and professional service of the lady doing the actual eye test.
13 July 2026
Unprompted review
Reply from Specsavers
Thanks for the kind words, Jo!
I ordered two glasses online
I ordered two glasses online. Easy to use and was able to virtually try on frames that I liked before purchasing. Very happy
30 June 2026
Reply from Specsavers
Hi Angela, thanks for the kind words!
As always specsavers Caracel were on…
As always specsavers Caracel were on time and efficient. The optomatrist was understanding and empathetic. As always a great result.
Fifi helped with frame selection. A week later, once again, with fitment and handover. She is very experienced and professional. Many thanks.
21 July 2026
Unprompted review
Reply from Specsavers
Thank you so much for the wonderful review, Rob!
It s always pleasant to attend an…
It s always pleasant to attend an appointment at Specsavers. You are treated with respect and all aspects of the procedures required are explained before, during and after the examination. The stock of frames are terrific and the extras ie, progressive, polarisation, etc are explained to yo you during your purchase.
13 July 2026
Unprompted review
Reply from Specsavers
Thanks for the feedback, Michael!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.