Specsavers Reviews 

11,845
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, patient, and knowledgeable, providing excellent guidance and care. Many people highlight the quick and professional service, noting the welcoming user experience and exceptional customer support. Reviewers are also satisfied with the good selection and quality of products, finding value for money. However, some people encountered problems with the accuracy and quality of the products received. Additionally, a few other people also felt that there were organizational challenges, including long wait times and inconsistent communication regarding order status or reports.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professional and... See more

Product

Customers had ambiguous experiences with product, with some expressing satisfaction with their glasses and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and efficient... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and comfort of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied

Rated 5 out of 5 stars

I was required to do an eye test as part of a H endorsement review for my licence. Spec savers could see me one hour after requesting a test. Such quick service i never expected. The testing was plea... See more

Company replied

Rated 5 out of 5 stars

Very busy store. Specialist knows her stuff and encouraged questions and opinions. Left feeling a lot more confident in managing my hearing losses and understanding why and how it can affect my l... See more

Company replied


Company details

  1. Optician
  2. Contact lenses supplier
  3. Glasses store
  4. Hearing aid repair service
  5. Hearing Aid Shop
  6. Sunglasses shop

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

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4.6

All reviews

(11,845)

3,060 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Everyone made sure I had the right glasses for my needs. Recommended.

17 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Adrian! We appreciate the great feedback.

Rated 5 out of 5 stars

The staff are friendly and…

The staff are friendly and knowledgeable.
The store is conveniently located.
Great customer experience.

17 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you for the lovely review, Elizabeth!

Rated 5 out of 5 stars

Customer service is excellent.

Ordering and payment process over the phone were easy. Staff is very friendly, professional and treated you like an individual. Highly recommended.

16 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 4 out of 5 stars

Service with a Smile

Nellie was the perfect sales lady, nothing was too hard she went over and above, price was perfect & good value for money, i purchased Mimco glasses to match my mimco handbag that I am very happy with.
Nothing was too much touble for Nellie, she knows what she is talking about, i enjoyed my shopping experience. Gold star from me!

6 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 3 out of 5 stars

See my comments

Very happy with the eye test by the optometrist and the selection of my new glasses. Was told my new spectacles would take around two weeks to make. Three weeks later I was shopping at Seven Hills and as I had not been advised if they were ready, went in and enquired and was told " yes they were ready" What happened to an sms or a voice call to say ready to pick up???

17 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Pamela, thank you for your feedback. We're disappointed to hear this. We do strive to notify all our customers if there has been a delay with their glasses, and we apologise if this has not been the case on this occasion. If you would like to send your feedback through here: https://www.specsavers.com.au/about/customer-service/feedback. Our customer care team will look into your issue and reach out accordingly. Thanks, Pamela

Rated 5 out of 5 stars

Very helpful and patient staff

Very helpful and patient staff. Took time to explain our options. Reasonably priced glasses. Will definately come back. Got a voucher for which a family member can use to reduce the price of their glasses. Its a win ❤️

17 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Great customer service

There is always someone to welcome me whenever I walk in.

16 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Great optometrist

From the moment I walked in the staff were lovely. I highly recommend Hector the optometrist that I saw. He is thorough and professional.

9 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Kim! We appreciate the great review.

Rated 5 out of 5 stars

Did their job as expected

Did their job as expected, no complaints and will use again next time.

15 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you for the great review, Kevin!

Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful in answering questions and decision making. Good quality frame with a range of varieties to choose from and good quality lenses. Price is affordable.

16 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

The staff are always friendly

The staff are always friendly, welcoming and helpful. There is never a time when I go for an eye-check that I feel dissatisfied with the service or with how I was treated or even with how my family were treated (on times that I go for family members check ups)

1 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

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