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Specsavers Reviews 

11,856
•
TrustScore 4.5 out of 5

4.6

Optician
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Review summary

Created with AI, based on recent reviews

Considering 3,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, patient, and knowledgeable, providing excellent guidance and care. Many people highlight the quick and professional service, noting the welcoming user experience and exceptional customer support. Reviewers are also satisfied with the good selection and quality of products, finding value for money. However, some people encountered problems with the accuracy and quality of the products received. Additionally, a few other people also felt that there were organizational challenges, including long wait times and inconsistent communication regarding order status or reports.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professional and... See more

Product

Customers had ambiguous experiences with product, with some expressing satisfaction with their glasses and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and efficient... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and comfort of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied

Rated 5 out of 5 stars

I was required to do an eye test as part of a H endorsement review for my licence. Spec savers could see me one hour after requesting a test. Such quick service i never expected. The testing was plea... See more

Company replied

Rated 5 out of 5 stars

Very busy store. Specialist knows her stuff and encouraged questions and opinions. Left feeling a lot more confident in managing my hearing losses and understanding why and how it can affect my l... See more

Company replied

Company details

  1. Optician
  2. Contact lenses supplier
  3. Glasses store
  4. Hearing aid repair service
  5. Hearing Aid Shop
  6. Sunglasses shop

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

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4.6

All reviews

(11,856)

3,067 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love the Clarkson Specsavers Store

Love the Clarkson Specsavers Store. The Staff are sensational and nothing is too much trouble. Very thorough eye and ear testing and a great range of glasses.

2 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Excellent service

Excellent service, staff and products
Mike Optometrist.
Pru, Jo, Hayley,Errinn and Chloe all knowledgeable and professional.

2 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Wonderful store

Wonderful store. Professional, helpful and polite staff. It was a really pleasurable and easy experience. Thank you

15 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Casey and Dom

Casey and Dom, in Singleton, were extremely helpful with choosing and fitting my new frames and glasses.

15 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Service

Service and friendly people

15 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 4 out of 5 stars

Great service but changed policy

I live Specsavers Chadstone for convenience and friendly staff however the new policy to not fit lenses to my expensive evening wear/going out D&G pair was very disappointing. This was my only gripe. Hubby and I will look for a store that provides this and all services.

15 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your review. We're sorry to hear that we were unable to offer a lens swap for your frames. Our team conducts a rigorous assessment of your glasses to determine their suitability, and unfortunately, not every frame is suitable for these swaps. For any further information regarding this, feel free to send a message here: https://www.specsavers.com.au/about/customer-service/feedback

Thanks!

Rated 1 out of 5 stars

I have still not received my contact…

I have still not received my contact lenses. There has been no follow up.

24 June 2026
Specsavers logo

Reply from Specsavers

Hi Trevor, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, Specsavers Team.

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