Specsavers Reviews 

Happy with my new glasses

I ordered contact lenses online for the first time with specsavers. When I received my order confirmation it was showing my address as correct for my billing but missing my house number for the delivery address.
I emailed them before it was shipped out asking them to correct the address so it was sent to the correct address. They said they updated it but it was still incorrect when I got another email confirming my order.
I sent a second email asking for it to be corrected again & they then reassured me it was updated and will be sent to the correct address. I then received an email from Royal Mail stating that my order was being returned to the sender because the address was not completed. Which means they lied when they said they had updated it just to shut me up.
I needed the lenses for a specific date & won’t be able to get them in time because of their awful service. To make things worse, when I contacted them about their mistake - their resolution was to send me out my prescription for one eye as the other was now out of stock. I don’t know what they expect me to do with one eye & I can’t believe this is their resolution to their mistake. I work in customer success myself and can honestly say this is the worst customer service I’ve ever received. DO NOT order from them because they do not know how to resolve their own mistakes and choose to inconvenience you. Disgraceful

Staff were not that profitional in dealing with customers.

I purchased reading glasses. But on arrival they were tinted.They fook them for replacement but after several calls they never came back.So asked for a refund .They sent refund less £25 .It was not my fault they tinted the reading glasses .Very POOR AFTER SERVIVE.Considerind small claims court. They paid the £89 but kept the £25 for themselves. I WILL BE INFORMING AUTHORITIES AS THIS IS A TYPE OF THEFT.

Long delivery, everything else ok

I ordered my contact lenses over two weeks ago and they still haven't been delivered. I was given a tracking number that shows the package isn't even with post nl yet. They say contact lenses will be delivered within 10 days on their website. I will use their subscription for three months as per our agreement (if the lenses ever arrive) and then I will not use them again.

Went to their affiliate in Almere Buiten. They checked my eye-sights, found that there were worsening in a very short period of time. But recommended that I buy new glasses which costed more than 400 euros. Later on it was confirmed that I had stars which needed eye operations and specsaver should have known it and should have referred me to an opticien. After confronted with those issues, the said affiliate refused to acknowledge any inappropriate dealings and only was ready to compensate me with a pair of "free" glasses. The arrogance and the apparently habitual denial of any wrongdoings to specsaver customers are beyond belief.

Haywards heath, south road branch!

What can I say, apart from the staff here are actually amazing. From booking me in to selecting glasses the whole experience was hassle free. The staff really do make the page very special. Amy booked me in with another couple of workers. Then when I arrived they got additional chair out for home educated child. The person running the balloon machine on the day took time to show my daughter what she was looking at. I had a lovely tester who explained everything and led me back out into the capable hands of Rachel B who needs a special mention for her positive, light and airy attitude and assistance with the process of selecting a pair to suit me. Thank you so much

I paid for a eye health cheked, i was given no result someone was supossed to call me, i gave my number twice and nobody called me... I'm still suffering...

I went to the Newmarket store twice, last week and again today. I found the store manager had quite the attitude. Very poor customer service skills. She yelled at me and as I was walking out of the store I heard her say she will cancel my order! I want my $30 fee back please. I also want to know why I can see perfectly to use my ipad and phone with cheap glasses yet the tester told me my eyes have deteriorated!? Still waiting for head office to ring me. My questions were all brushed aside. I have donated many pairs of glasses, over time, including scripted ones, as I did again yesterday, and I expect better treatment.
Further, your online form doesn't work and one cannot leave a message on the answer phone in store. Sort it guys please.
You gave me a contact link in Dutch! Really?

I went to the store on a Sunday, the store was full and there were only two employees who did their best to serve everyone, I don't know when my glasses will be ready

Will never return to this horrible Huddersfield store travelled 22 miles from work for an important appointment was 7 minutes late due to road accident and motorway shut .Dealt with the most rude unprofessional member of staff ever complained and not heard a thing so lost my custom my wife's and my kids plenty more about

Lovely staff at the Glossop branch but poor facilities and a negative experience on collecting my glasses.I was struggling to concentrate when completing the peripheral field test due to there being no proper room,only a screen.At the the time the noise level was high as staff had allowed a woman in with a cat in a pushchair..yes really! It was meowing loudly.They could do with a separate room rather than a screen.I paid a deposit which was half and agreed with staff to collect my glasses after Xmas.They were completely fine with this given the expense of Xmas.However on collection in January the staff member brought a tray out with my glasses and a label was stuck on saying" bad debt..treat as repair on collection" I was apalled and mentioned this to the staff member who had no viable explanation.I have never been in debt in my life! It made me question whether they were going to charge me an additional fee despite my prior agreement with them.UPDATE Helpful telephone call received today from one of the partners who explained their monthly accounts policy.He accepted the term Bad Debt and leaving the sticker in full view did not reflect staff having the best mindset or approach to customer service and this wil be incorporated into staff training in terms of appropriate language.Apparently the cat in the pushchair is a service cat so allowed entry as long as not causing a problem,ie noise so this will be monitored in future.

Nice people and professional service. I was able to get an appointment quickly and the glasses were available on time. I made the mistake of opting for the anti glare coating which was a waste of money, as it seems to make no difference whatsoever.

I placed an order on 26 November 2022 and it was stated that it will take 6-8 days to deliver. However as at today, the 12 December 2022, I still haven't received my contact lenses,

In the store I'm usually helped in a good way, but I seldom have to be there, I usually have to deal with them through the internet and the subscription I have on my lenses could be better... Especially the service.
Ever since they switched from half year deliveries to 3 month deliveries it's a question when the package will arrive and it's also questionable if it will arrive in time.
Last week they only sent my lenses and there is no fluid (usually they send them together), 1,5 weeks later there is still no fluid.
I have mailed them 2 times in the last week, and they have not answered.
I decided to call just now and got the most random message: "The fluid will arrive shortly, probably this week, because it's been sent out".
She didn't check my account or anything and when I questioned further (because I'm on my last bit of lense fluid as it is, tops 3 days left), she finally checked my account, but she said she couldn't see on her end when it would arrive or if it had been sent at all.
I asked if more people experienced the problem then, if she could just randomly say it would arrive this week while she couldn't see it on my account and didn't have a clue about my package personally and I take it not everyone's subscriptions start on the very same day... But she didn't understand what that had to do with it. She was very unhelpful and I'm still no wiser.
I'll probably have to buy other lense fluid in the meanwhile, because I can't count on Specsavers and that seems to me like very bad service and very bad care about customers...

The price in the offline store and online store are different. All the test done the offline store and survey is not necessary. The delivery made online took more than 8 working days to be delivered.

I ordered my contact lenses 20 days ago. Still not received... I have to buy others now in a shop because I am running out of lenses as they are so slow to deliver... My first and last order online with Specsavers.

I went to Gympie Centro shopping centre’s SpecSaver ( QLD Australia)

They didn’t give me the frame which I ordered.
I asked them this one was a wrong frame. And I showed the frame which I ordered from display.
They said I had to pay another $100 for it.
I’m sure I didn’t choose the frame which they put lenses already in because I don’t much fancy Turtoise shell print and round shape circle frames normally.

It looks very ugly and silly on me.

I’m sure last time I was selecting different frame. I don’t know they are doing on purpose or just mistake.

very good service - all staff there very friendly and helpful- no time wasting - easy to budget expenses because you can buy frames from cheap to medium to expensive price range