Spence Willard Reviews 

192
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness throughout the process. Many people highlight the clear and consistent communication, which kept them informed at every stage and made the experience smooth. Reviewers frequently mention that the company's support was outstanding, often going above and beyond expectations. Consumers appreciated the personalized care and understanding shown by the team, especially during complex or stressful situations. This approach contributed to a less stressful and more manageable experience for many, making them highly recommend the service.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Estate Agent

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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No recent history of asking for reviews

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4.9

All reviews

(192)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional staff Excellent Service

I have used the Freshwater Branch twice for both buying and selling. They are very professional and knowledgeable and, I knew I could just pop in at anytime or contact them if I had any questions. I would highly recommend them and will be availing of their services in the future.

14 December 2023
Unprompted review
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Reply from Spence Willard

Thank you for your kind words, we are delighted to have helped you, and look forward to helping again in the future.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

We dealt with Gaynor and team for our…

We dealt with Gaynor and team for our relocation move to the island from the mainland. They were amazing. So helpful from booking the original viewing right through to completing on our sale. They couldn’t have been a better bunch of ladies. I would highly recommend them to anyone looking to buy or sell on the island. A true pleasure to work with.
The Ratcliffe’s

29 November 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review of our Cowes office and in particularly Gaynor. We are delighted to have been able to help you with your move to the Isle of Wight and hope you will enjoy your new chapter here.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

☺Happy

My husband and I decided after looking at Estate agents in Freshwater Isle of Wight to try Spence Willard !From the first meeting with David things could not of been better ! He was always there for us,to achieve our lovely retirement home !

28 November 2023
Unprompted review
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Reply from Spence Willard

Thank you for your lovely review of David in our Freshwater office. We hope you will be very happy in your new home,
Spence Willard

Rated 5 out of 5 stars

A wonderful service

A wonderful service from David, Jason and everyone at Spence Willard in Freshwater. Over the past few months they’ve been helpful, friendly, knowledgeable, supportive, reliable and reassuring throughout the process. I highly recommend them to anyone buying or selling their home. Lovely people to do business with! *****

6 December 2023
Unprompted review
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Reply from Spence Willard

Thank you for your kind review, our Freshwater team were delighted to have assisted you.
Wishing you all the best in your next chapter,
Spence Willard

Rated 5 out of 5 stars

Highly recommend

David at the Freshwater office was so helpful and professional when me and my partner bought our first property. After having some issues with our solicitors and being first time buyers, David helped us massively through the process and made it so much less stressful than it could have been. He kept us informed on what was happening and what to be doing in the meantime which meant a great deal to us. Thank you

15 November 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review of David in our Freshwater office. We are so pleased to have smoothed the way to a successful purchase and hope you enjoy many happy times ahead in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent

Emma Bradley was such a pleasure to deal with when we purchased our bolthole in Bonchurch. Efficiency coupled with prompt service, excellent contacts and sound advice. Highly recommended.

21 November 2023
Unprompted review
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Reply from Spence Willard

Thank you so much for your glowing review of Emma in our Cowes office - we are delighted to have been able to help with your Island home and hope you enjoy making many happy memories by the sea! With best wishes,
Spence Willard

Rated 5 out of 5 stars

Great experience

Hannah, Sam and Debbie at the Bembridge office were all so helpful and professional throughout our purchase in Seaview. They made a process, which could easily have been quite stressful, very easy and even enjoyable!

31 October 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review of our Bembridge office team, we are glad to have made a stressful process an enjoyable one!
Wishing you every happiness in your new home,
Spence Willard

Rated 5 out of 5 stars

Duncan and Lesley were absolutely…

Duncan and Lesley were absolutely brilliant, our property wasn't an easy sell but they stuck with us and we got there in the end.
Thank you.

17 November 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review of Duncan & Lesley in our Yarmouth office. We are delighted to have helped with your sale and wish you all the best in your next chapter.
With best wishes,
Spence Willard

Rated 4 out of 5 stars

Residing in Australia made it a little more difficult.

Residing in Australia made it a little more difficult, however, Phil Weeks our Agent took away the barriers of distance with his regular, professional updates on what was going on. He kept us informed from the start of the process to completion. His local knowledge of the market and attention to detail was much appreciated.

9 November 2023
Unprompted review
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Reply from Spence Willard

Thank you for the kind review of your experience of Spence Willard and Philip in particular. We are delighted to have been able to draw the sale to a successful conclusion for you, even with the many miles between us!
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Highly recommended

Would highly recommend them……Philip was exceptional at handling our purchase….and thank you to Gaynor who kindly came to meet us off the ferry with the keys…..all of the staff we have dealt with there have been very professional and helpful……Ann & Neil Hodkin

3 November 2023
Unprompted review
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Reply from Spence Willard

Thank you very much for your review of Spence Willard, specifically Philip and Gaynor. We are so pleased that you are now enjoying your new home here on the Island.
With best wishes for your new chapter,
Spence Willard

Rated 5 out of 5 stars

I found Emma Bradley to be always…

I found Emma Bradley to be always available, when needed. Extremely helpful in all aspects of the sale and we just exchanged as of today. Took 6 months due to complex financing and 4 parties involved in a chain. Emma handled all of us perfectly and I can only highly recommend her to any seller or buyer.

24 October 2023
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review.
We are delighted to have been able to work with you through the sale and wish you every happiness in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent Agents

Excellent agents! Will always recommend. I bought a field through Spence & Willard and they were always ready to assist as much as they could and were exceptionally pleasant and professional to deal with. They were sharp enough to approach me directly as the land is adjacent to my property and, wow, I could not be more grateful and shall forever appreciate the fact that I can protect my home from having anyone building on it which is so common these days. No hassle, dramas or upsets…literally the easiest substantial purchase I have ever made in my life. Thank you!

9 October 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review of Spence Willard, we were delighted to be able to help with your purchase and hope we can work with you again in the future.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Extremely professional and friendly too

Thanks Team Freshwater of Spence Willard, @David Langford in particular, for all your help over many many months to get our purchase over the line. Couldn't have asked for a more understanding, courteous, friendly approach to the various issues you helped us overcome. Much appreciated.

14 September 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review, we are delighted to have been able to help and hope you will be very happy in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Great service!

Our property was listed on the Friday, and by the following Wednesday we had accepted an offer at the asking price. Philip at Spence Willard chased relevant parties through to completion. Great service!

22 September 2023
Unprompted review
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Reply from Spence Willard

Thank you for your review, we are delighted to have been able to provide such an efficient service.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

A delight to deal with

In the last few years we have bought and sold a property with the Freshwater Team. Jason, David and the Team were leagues above any estate agent that we have ever dealt with. They respond to phone calls & emails almost immediately and most unusually for any estate agent that we have dealt with prior, they actually do what they say they will do! There has not been one occasion where we could have asked them to do more because they have anticipated and acted by the time we have thought of it. It is impossible to imagine that any estate agent could have done more than they have for us. Thank you all.

31 August 2023
Unprompted review
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Reply from Spence Willard

Thank you so very much for sharing such kind words of your recent experience with our Freshwater team. We are delighted to have shown you how we do business and it has been a pleasure to have worked with you.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

We have recently been dealing with Sam and Hannah

We have recently been dealing with Spence Willard in connection with our house purchase. After one abortive attempt with the seller being in a chain, we struck lucky second time around. Our dealings with Sam and Hannah were really well handled and with their help we managed to conduct a straightforward transaction, which is a very rare event these days. I for one have always thought of the Firm as the Market Leader in the IOW property world, and my practical experience over the last few months has confirmed the reality of that original perception.

28 July 2023
Unprompted review
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Reply from Spence Willard

Thank you very much for your glowing review of Spence Willard. We are delighted that your experience with Sam & Hannah met your expectations.
With best wishes to you in your new home,
Spence Willard

Rated 5 out of 5 stars

Outstanding service

David has been extremely compassionate to my needs and a consummate professional throughout. Highly recommended.

28 July 2023
Unprompted review
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Reply from Spence Willard

Thank you for your kind words about David in our Freshwater office. We are delighted with your review.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Highly professional and responsive…

Highly professional and responsive Team. Spence Willard’s portfolio of property includes a range of high end properties but also encompasses some smaller quality properties. Emma Willard was so helpful liaising with Vendors and Solicitors to ensure the whole process was free of stress. I can highly recommend.

11 July 2023
Unprompted review
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Reply from Spence Willard

Thank you very much for your glowing review, we are delighted to have been able to help with your purchase. Wishing you every happiness in your new home.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Excellent service

Excellent service! A particular thank you to Emma, and also to Tanya. I can recommend Spence Willard for their professionalism.

11 July 2023
Unprompted review
Spence Willard logo

Reply from Spence Willard

Thank you for your review, we are delighted to have been able to help with your sale.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Spence Willard

We instructed Spence Willard in Bembridge to assist in the sale of our property in Ryde. From start to finish they handled the process smoothly and effectively, in particularly Hannah who kept us up to date with the progress of our sale upon accepting an offer. What normally is a daunting experience, the team in Bembridge made the whole process stress free. Highly recommend.

5 July 2022
Unprompted review
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Reply from Spence Willard

Thank you for your glowing review, we are so pleased to have ensured the process seamless and stress free for you.
We hope you are enjoying your new home.
With best wishes,
Spence Willard

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