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SPF Private Clients Reviews 1,697

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes feel smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the efficiency and ease of their overall experience, including quick response times and a supportive approach. However, some customers reported dissatisfaction with the after-service, mentioning unanswered emails. A few other people also reported concerns regarding certain interactions with staff.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individuals like Aaron,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time. Customers frequently highlight the quick and timely... See more

User experience

People report positive experiences with user experience. Customers consistently highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended to Ollie from a friend, and I am very grateful for this. i was looked after and updated during the process. with it being made very simple and therefore perfect for a first-time buye... See more

Company replied

Rated 5 out of 5 stars

Excellent service received from SPF (Cara & Finn) during our remortgage. Explained our options clearly and gave us good options to choose from in terms of lenders, rates, products etc. The process wa... See more

Company replied

Rated 5 out of 5 stars

James Williams was an absolute pleasure to work with. He was consistently supportive and took the time to guide me through every step, making the whole process clear and far less daunting.

Company replied

Rated 5 out of 5 stars

Great experience working with Wendy Docherty and Megan Kurt at SPF to arrange our mortgage. Highly responsive with clear and friendly communication. When there was a small hiccough in the process, the... See more

Company replied


Company details

  1. #38 of 83 best companies in Mortgage broker
  2. #26 of 98 best companies in Finance broker
  3. #13 of 48 best companies in Financial advisor
  4. #33 of 170 best companies in Insurance broker

Written by the company

SPF Private Clients were established as Savills Private Finance in May 1997. Originally launching as the exclusive financial services arm of Savills plc, the Company rapidly grew into one of the market leaders in UK financial services. In 2011, following a management buy-out, the company changed to SPF Private Clients (SPF). Since then the company has grown and diversified into a national brokerage employing over 200 people, with offices in multiple locations across the UK, Channel Islands, and internationally in Hong Kong, Singapore and Dubai. Our diverse expert teams offer a trusted service across mortgages, insurance, protection, commercial finance and financial planning. In August 2022 we became part of the Howden group of companies, a leading global insurance company operating in 100+ countries.


Contact info

Promotion box for SPF Private Clients

Speak to one of our expert advisers

Discuss your mortgage or insurance and protection requirements.

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Adam is the reason for the review and…

Adam is the reason for the review and rating He’s great

9 February 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Adam.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Very personable and made the whole…

Very personable and made the whole process as easy as possible.

8 February 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Great communication and perseverance

Great experience working with Wendy Docherty and Megan Kurt at SPF to arrange our mortgage. Highly responsive with clear and friendly communication. When there was a small hiccough in the process, they worked fast to find an alternative. In the end we got the best deal so a great outcome.

14 February 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Wendy and Megan.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Kenan Rifat helped me sort out my…

Kenan Rifat helped me sort out my mortgage from start to finish. As a first time buyer I did not have a lot of knowledge regarding the process but Kenan made it very simple and easy for me throughout. He would also always respond in a very timely manner and answer any queries I had. Would definently recommend Kenan's services to anyone.

22 December 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Kenan.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Mortgage For First Home

The SPF team, and in particular Kane Daniel and Ben Davies were fantastic in helping us secure the mortgage for our first home. They were professional and incredibly responsive during the whole process, even outside of working hours and over weekends. They made the whole process as stress free as possible and we would certainly reccomend them to anyone.

9 February 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Kane and Ben.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Easy to work with very efficient

Easy to work with very efficient

5 February 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Ollie Price looked after us for our…

Ollie Price looked after us for our life insurances. His services were invaluable, looking after us throughout, couldn’t recommend him enough. Invaluable in a stressful time such as buying first home.

4 February 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ollie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

My remortgage with Aaron was…

My remortgage with Aaron was outstanding. The communications and efficiency of the products available to me for this process was excellent.

I would highly recommend SPF for the smooth arrangement of this and professionalism throughout.

I will definitely be using SPF for my next remortgage.

Keep up the great work!

9 January 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Aaron.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Highly recommend Cristiana

We were very pleased with the service provided by Cristiana Zsigmond, she was extremely diligent and we felt in very good hands throughout. We’re glad she was recommended to us and will definitely be sticking with her when we next need to look at our mortgage options.

3 February 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Cristiana.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Great advice and product knowledge.

The team were excellent, and managed to get what could be regarded as a complicated remortgage completed seamlessly. Highly recommend.

3 February 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Positive Experience

We dealt with Cristiana Zsigmond and she went over and above for us - giving many different options and worked long hours to get our mortgage sorted for us. Nothing was too much trouble and we really appreciate her guidance and assistance.

21 January 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Cristiana.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

SPF are a very professional

SPF are a very professional , knowledgeable and helpful outfit. They found me a great result and I would highly recommend them . A pleasure to do business with.

2 February 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Very trustworthy

Amazing customer service, they went above and beyond

7 July 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

I’ve been a client using SPF’s services…

I’ve been a client using SPF’s services on the mortgage as well as health insurance side since 2020. On the mortgage side, Daniel Munoz has helped me twice and been helpful in reaching a good outcome on a small property I own. On the health insurance side, Adam Blake and Ruby Kimble have been helpful twice as well, most recently helping me in what can be a stressful and drawn out process with the healthcare insurance provider. Their persistence and help was much appreciated and I continue to recommend SPF on both sides!

30 January 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Daniel, Adam and Ruby.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Consistently excellent service every time

Consistently excellent and personal service over several years. SPF have assisted us with both mortgages for main and rental properties, as well as insurance. Friendly, efficient, accurate and responsive in all communications, and have made these processes very easy. Highly recommended.

7 January 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

I honestly couldn’t be happier with the…

I honestly couldn’t be happier with the service I received from my SPF. From the very beginning, the team were incredibly friendly, approachable, and always quick to respond to any questions I had.
Their professionalism stood out at every stage, and they made what can be a stressful process feel smooth and reassuring. I always felt supported and well looked after.
I would highly recommend them to anyone looking for a trustworthy, knowledgeable, and genuinely supportive mortgage advisor — I wouldn’t hesitate to use them again!

28 January 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Quick to respond and able to get a better rate during the process

My contacts at SPF were quick to respond and supported us through our first remortgage - which came with a number of questions.
Having got a favorable rate secured and agreed, following the Bank of England's decision to lower interest rates in December, SPF were able to go back to the lender and negotiate a lower rate for our fixed period and get everything updated before the fixed term end - very happy with their service

2 January 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Excellent service

Excellent service

20 January 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Help for mortgage

Tks to Brandon & Kitt for their assistance and thoughtful service.

27 January 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Brandon and Kitt.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Lewis made the whole process very easy

Lewis made the whole process very easy, we completed earlier than expected. He kept us informed throughout and ensured the bank and solicitors were moving at pace. Great service.

25 January 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Lewis.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

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