The cleaner was not thorough. After she thought she was complete, I showed her several things she had missed (e.g., thoroughly scrubbing the kitchen sink, wiping down one of the bathroom floor, leavin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used Spic And Span to clean my apartment before moving out. I can highly recommend this company -- their cleaners are efficient, professional, friendly, and spoke perfect English! :) They did an ama... See more
Company replied
I have several complaints. 1. The fridge wasn't cleaned. 2. The lime scales removal service wasn't provided. 3. The window wasn't properly cleaned. 4. One of the cleaners didn't take off her sh... See more
Company replied
After coming from a long trip. I had a last minute clearning with 2 PAX for 5 Hours, one really focused on the iroining and the second one was to clear the whole appartment. The one assigned to... See more
Company replied
Company details
Written by the company
Book a cleaning online in 60 seconds. Professional, English & Polish speaking cleaners available in Warsaw and other major Polish cities. 100% Satisfaction guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden since 2016.
Contact info
Sepapaja 6, 15551, Tallinn, Estonia
- +48 22 292 21 21
- info@spicandspan.pl
- www.spicandspan.pl
4.0
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
800 zloty for 3 hours for a cleaning…
800 zloty for 3 hours for a cleaning that an armless infant could do.
They didnt even touch the window sills or anything that wasn't obvious.
The floor was still full of dust on some spots as if they ignored it.
NEVER EVER HIRE SPIC AND SPAN
2 August 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback.
We sincerely apologize that the service provided by the cleaning company did not meet your expectations. We are currently in contact with them to obtain a clearer understanding of the situation.
Given that your appointment took place on August 1st, and that you rated us 5 stars on our platform, we would appreciate it if you could provide us with more information.
Please reach out to our support team via email, and we will be more than happy to assist you with any issues.
Concerning the pricing, we would like to kindly remind you that all our rates are always displayed on our website for your reference.
As a marketplace, we are committed to enhancing our services, and your feedback is extremely valuable to us.
Thank you Sindy you did terrific job ♥️
6 August 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Hi there,
Thank you so much for the fantastic review! We're delighted to hear that! We will pass on this feedback to Sindy.
We look forward to serving you again soon!
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your review! We're glad the team did a thorough job. We look forward to serving you again soon.
A lot of things went well
Almost everything went well! At the end there are some powder left on the surfaces, but it wasn't a big deal. But also, white stains left on the bathroom floor after cleaning.
27 July 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback. We apologize for the powder left on the surfaces and the white stains on the bathroom floor. We have forwarded this information to the service provider for review and improvement.
For further resolution, please feel free to send us any photos of the issues. This will help us address the concerns more effectively.
Satisfactory
Satisfactory, but only just. I booked 2 cleaners for 4 hours to deep clean a 140m2 home including window and fridge cleaning. I specifically pointed out the upstairs bathroom and the walls as being the priority.
Overall, the cleaning standard was as I would expect for a regular clean, not a deep clean. Despite walls and bathroom being mentioned as a priority, only specific areas I highlighted were addressed. Anything I didn't specifically highlight were left, including dust along the top of the skirting boards and certain grout lines in the shower. The windows were cleaned, though their were still noticeable streak marks.
On the positive, the cleaners were very friendly and professional. The fridge was cleaned to a high standard and areas were tidied well. They did ask me to review their work and point out any additional areas before they left, and while I did point out the most problematic areas, we were already overtime at that point and I didn't want to risk being charged extra as this was already a fairly pricy service.
26 July 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your detailed feedback. We're glad to hear that the cleaners were friendly, professional, and that the fridge was cleaned to a high standard. However, we're sorry to hear that the overall cleaning did not meet your expectations for a deep clean, especially with the walls and bathroom as priorities. We apologize for the oversight on the dust and grout lines, as well as the streaks on the windows. For future services, we recommend informing us immediately of any issues so we can promptly address them by sending a team for correction or providing another resolution. Your feedback is invaluable in helping us improve the services. If you have any further concerns, please do not hesitate to contact us, and we will be more than happy to assist.
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you so much for the positive feedback! We look forward to serving you again in the future. If you have any specific requests or need assistance, don't hesitate to reach out. Thanks for choosing us!
Bad value for your money
First the positive, the cleaners were very nice.
The negatives, firstly the cleaning team showed up without vacum, cleaning supplies and mop that i had ordered, this was removed from my bill.
Then they had to come back a second day to wash the fridge and windows, I was not charged for them coming back.
Everything looked nice and clean, but when I started moving furniture and looking in the cabinets there was several places that had not been touched.
When you pay for a deep clean and things are just surface level cleaned, you dont feel you got your value as the deep clean states quite clearly that it will do cabinets and harder things to clean.
Second day one of the cleaners came back for windows and fridge she brought a friend and this made my girlfriend very uncomfertable as the cleaning service guarantees the honesty of their employees we knew nothing of this friend.
Not happy with the result and feel I did not get value for my money.
1 July 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your experience with us. We appreciate your feedback and apologize for the issues you encountered during your cleaning service.
We will reach out to you shortly to clarify the situation and address your concerns. Your satisfaction is important to us, and we value your input as we work to improve the services. Thank you for bringing this to our attention.
LAST MINUTE CLEANUP AFTER HOLLIDAYS
After coming from a long trip. I had a last minute clearning with 2 PAX for 5 Hours, one really focused on the iroining and the second one was to clear the whole appartment. The one assigned to clean the apartment did not finish the tasks, no vacuum, no mopping and all the cleaning supplies around the house. After I complained to the managment team and shared the pictures, he sent someone to finish the cleaning as I paid a bit over 300 USD. Now my house is up and running after such long break.
Recomended and well managed by the PL Team
23 June 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback. We apologize for the inconvenience and the initial shortcomings with your cleaning service. We're glad to hear that the management team was responsive and sent someone to complete the cleaning to your satisfaction. Your recommendation means a lot to us, and we appreciate your understanding. If there's anything else we can assist you with in the future, please let us know.
They had to do fast and clean
they took lot of time to clean just bathroom and kitchen, and that too bathroom taps also not cleaned, and bathroom glass they cleaned ,but not the walls.
20 June 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We're sorry for any inconvenience caused. We'll make sure to address these cleaning concerns with the team. Thank you for bringing this to our attention.
Charlene was slow to start with but…
Charlene was slow to start with but then later she picked up after I showed her where to focus.
24 May 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We appreciate your feedback on Charlene's performance. We'll ensure to address this with the service provider to improve the service delivery. Thank you for bringing it to our attention, and we're glad to hear that things improved once you communicated your needs.
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you so much for your kind words.
We look forward to serving you again :)
The most awful support service
The most awful support service I've ever met. It looks like they tried to make issue solving and conversation as difficult as it possible instead of helping solve situation. I faced troubles with communication from the time I ordered cleaning to the final payment.
I just wonder if this troubles are in company policy, support quality or company really doesn't care about retention.
Basically all stars are for cleaning was provided in apartment. It was provided in pretty good level, communication with cleaning person was in quite good level.
Support 0/5
Cleaning quality and cleaning staff 5/5
16 March 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We apologize if the service did not meet your expectations. After reviewing our communication, we acknowledge that while we addressed the issue, we understand if the resolution did not align with your expectations. We hope for the opportunity to provide better service to you in the future.
Good cleaning, rude client service
The ladies did a good job cleaning. But I would not hire the company again. After paying a deposit, I was not sure how/when I should pay the rest. Neither were the cleaning ladies. As there was no clear communcation from the company, so I paid the cleaning ladies. Soon after that I got a call from an unpleasant men from the company, who berated me for paying them. Overall, very unpleasant experience and I will not work with them again.
12 March 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for taking the time to share your feedback. We're truly sorry to hear about your unpleasant experience.
We want to clarify that as per our terms and conditions, as well as our website, it's clearly stated that all payments are to be made online, not in cash. We regret if this information was not adequately communicated to you prior to your service.
Furthermore, we were distressed to hear about your interaction with the service provider.
Such behavior is not reflective of our marketplace values.
Rest assured, we are addressing this matter internally to prevent any recurrence in the future.
We appreciate your honest feedback as it helps us improve the services. Your satisfaction is our top priority, and we would welcome the opportunity to make things right. If there's anything further we can do to address your concerns, please don't hesitate to reach out to us directly.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
One more time I am disappointed.
I have several complaints.
1. The fridge wasn't cleaned.
2. The lime scales removal service wasn't provided.
3. The window wasn't properly cleaned.
4. One of the cleaners didn't take off her shoes before and even after the cleaning. So cleaning of the floor loses it's sense.
5. The cleaning itself was completed one hour before the booked time.
Unfortunately, it's not the first time I am not satisfied with the provided services.
2 March 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We sincerely apologize for the multiple issues you encountered during our service, and we truly appreciate your patience and understanding. We have reached out to address your concerns. While we offered a correction cleaning, we understand your decision to decline. As requested, we have applied a discount in the amount specified. We are committed to learning from this experience and ensuring better service in the future. If there's anything more we can do to rectify the situation, please don't hesitate to let us know. Your satisfaction is our top priority.
Barely OK
The cleaning team should com at 8 but one of them arrived half an hour late. The should bring a vacuum cleaner and a mop but they didn’t. They have only 2 cleaning products and some cloths. One of the product left a sort of dust everywhere. It took much longer to clean since they were not equipped and I had to ask them to redo a lot of parts since they were not clean (hair and dust still there). Would not recommend.
28 February 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with the cleaning team. We appreciate your valuable feedback and regret any lapses in the service. Rest assured, we will reach out to you promptly to address and resolve the issues you encountered. Your satisfaction is our priority, and we are committed to ensuring a better experience in the future.
Very nice and friendly
23 February 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your positive feedback! We appreciate your kind words and look forward to serving you again in the future.
The girl was nice and polite, still I needed a professional treatment
The girl was nice and polite, in general she did good (for example if I were asked for a general light cleaning); but I wanted specific professional treatment for specific areas in bathroom and only bathroom; which means I were very specific, and there are still infected spots (images attached in email.)
Also I don't think the girl had enough cleaning materials as I asked in submitted request, she asked me for some materials. I wanted someone professional to come with their own specific professional treatment cleaning products for the specific infected spots which I don't think had happened.
12 February 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Hello,
Thank you for sharing your experience, and we apologize for any inconvenience. We appreciate your feedback and take it seriously. Our team is committed to resolving this matter promptly. Could you please provide your contact details or the best time for us to reach you? We want to discuss the specific areas of concern and ensure a professional solution.
Thank you for bringing this to our attention.
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your 5-star review! We are happy to hear you enjoyed your cleaning service. Looking forward to your next visit!
Best regards,
The SPIC AND SPAN. Team
Lindsey did a great job
Lindsey did a great job. I definitely recommend this cleaning service. I moved into a very dirty apartment and after Lindsey was done it felt brand new.
Thank you!
7 November 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your fantastic review and recommendation! We're thrilled to hear that Natasha did a great job and transformed your apartment. Your satisfaction is our top priority.
We appreciate your feedback and look forward to serving you again in the future.
Best regards,
The SPIC AND SPAN. Team
Cleaning took longer than expected
Cleaning took longer than expected, the service was great, the cleaning was amazing, but she also did more than originally asked of her when she arrived.
31 October 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Poland)
We appreciate your feedback and patience. We're glad to hear the service met your expectations even if it required a bit more time. Thank you for choosing us, and we hope to assist you again in the future!
Best regards,
The SPIC AND SPAN. Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.