SpiceJet Reviews 232

For a one hour long trip, Spicejet made me wait overnight at the airport because they delayed the flight by 10hours. Horrible experience. Will never take spicejet again. It's not reliable at all.

The pathetic flight. One should not travel with this flight for any reason. Their staff is betrayers, non professional and rude.
I have heard flight getting late take offs but never heard of flight flying before time.. I missed my flight from delhi to Nashik and there are many other passengers who missed due to same reason. And today at Nashik airport they cancelled the flight after issuing boarding passes. Never heard of this unprofessionalism…
They should leave this business and start some buisness related to spices as their name..
No compensation, no refund even no courtesy to reply politely. They put all the blame’s on customers…

Pathetic flight, pathetic staff.
Specially delhi spice jet manager. Seema Barua and the lady name Vaishali who deals with boarding…

Bad customer service. Tried to book tickets in August 2022 for a flight to Jaisalmer. Tried to pay by creditcard but system failed and I got message that the transaction was aborted. Then i noticed that the amount was taken 2 times from my creditcard without even having a ticket. Since then I have been sending emails to get the money back and the only answer they give (if they give one) is that I have to be patient and give them time to investigate this. Not much investigation about this, it is just theft...

I haven't come across a shittier service than the one offered by spicejet on 5th November 2022. I was travelling from Delhi to Udaipur on 5th Nov for a vacation. Not only was the flight cancelled without informing us wasting hours at the airport booking new flight basis availability but they did not even have the decency to refund the amount that was spent booking the flights. I am sick and tired of calling spice jet cust care but no one picks the calls.

I know many customers here are thinking that this might be a 1 of incident but trust me I have faced multiple issues with spicejet in the past and if it can happen to me it can happen to anyone reading this as well. Save yourself some trouble and book another airlines for your own sake! Can't expect anything from from the airlines after this pathetic service. AThey truly are a sad excuse for an airlines

I was about to miss the flight. I entered the terminal 2 hr prior but the check in line was so long there was not proper management staff who can handle the cue. Everyone was shouting that i will miss my flight do it quickly.
And also so congested seat i will not choose spicejet again and also not recommend this airline..
Cabin crew was good not problem with them,only the congested seat and ground handling staff was not proper.

Reviews of the SpiceJet company. Attention scam on their site, this
company has debited on our payment cards the amount of the flight. when booking, it was mentioned online that the
reservation could not be completed, but the payment was cashed. Two months
of email exchanges, but no refund. Shameful acts for a company

HORRIBLE EXPERIENCE

Think 100 times before going through Spicejet, It is a NIGHTMARE, We traveled from Pune to Dehradhun on 12th September 2022, I booked this flight with extra cost since it was showing less layover time, This flight got CANCELED FOR 2 TIMES AND DELAYED FOR WHOLE NIGHT, 2nd time when it got canceled, Spicejet informed us at the day of fly, We were having layover at Ahmedabad, When we reached there, It was delayed for whole night and me and my old parents have to spent whole sleepless night at the airport on chairs, We made a complaint to the staff they was too RUDE like they have given free tickets , As a result it charged more with compare to other flights by showing FAKE layover timings and delayed for 1 whole night, The aroplane was too OLD and SMALL, Itsl was a SCARY ride, Felt like getting CRASHED at any point of time, I will never travel again with this CHEAP flight in my whole life nor I will refer this POOR flight company to anyone !!! (Refer one of our ticket attached )

very bad customer service
irresponsible and there is no any coordination
please don't choose to fly to Spicejet

They have predatory way of dealing with customers. Most airlines are courteous enough to check the weight of the bags at the check-in counter. I had 30Kg check-in allowance, and checked in 17 KG. Knowing from previous experience not to put all the clothes in 1 bag. I they loose the luggage, you end up having to buy new ones to wait for your bag to show up.

They will surprise you at the boarding gate, where they will charge you 48AED per KG for all your luggage "Extra" luggage. Where you won't have time or opportunity to then divide your luggage to meet their guidelines.

November 2022
with -Booking flight reference DEV2UF via Emirates We are travelling from Europe to India with serval connecting flights. and today 10-nov 2022 we get email and call information that our flight from Mumbai to Belgavi has been Cancelled. Frist of all it not good feeling and upsetting when we planned our tip and paid so much of money and as the day come close to travel we get information of flight cancelation, and i am trying reach the Coustomer help line for and hours no response. even when i write on what's App message no reply , if you do not want to do the service , please close all the service line. After waiting 1.5hrs i manage to speak with person named Ananya , being honest not helpful at all only mention as per policy we need to check with booking source's, even i explained her that we got call from SpiceJet information the flight got canceled she check with her superior and mention the same to contact the source of the booking i have informed her that i had spoken with related to issue of my flight tickets cancelation in the day time of 10 nov and the person informed me that there are no flights available with this route , so asked her if she can change my flight from BOM to IXG to BOM to GOI, so its not long travel by car to IXG as i am travelling with baby. her only reply was they cannot do anything and we need to call the source of the booking , i explained her my booking made via Emirates airline , however SpiceJet has canceled the Booking and send me the booking cancelation. and also on the Emirate website mention related to all information we need to visit SpiceJet website. after long conversation , i requested to speak with the superior person he was not helpful at all His Name Joykem very helpless person only try info according to the policy we cannot do anything and you contact us next day by 10 am , we can check recording for the person informed booking can be changed, I do understand there might be challenges and due to that flight get canceled , however the service and there is no empathy by staff and not help full even the mistake was from SpiceJet itself. I don't Know if anything will happen with my booking, or whole trip will secured up only because of SpiceJet. VERY UNHELPFULL STAFF AND SEPICEJET.CO Regards Ravi

We abruptly got an SMS from SpiceJet, a night before that our Goa-Mum flight has been delayed by 5 hours. Obviously we have to check out of hotel by 11 am. So now passing so many hours without any prior planning created a headache for us. We specially avoided low cost airlines like GoAir, but it seems SpiceJet falls in this category even after charging high fares. Please avoid this airline and stick to Indigo.

Flight from DELHI TO DUBAI SG 5, delayed and information provided. Poor leg space. Please dont use SpiceJet for international travel.

I have never travelled with Spicejet so no comments but recently one of the Company Employee in their Ahmedabad office has done a biggest fraud/scam with my Brother by handing over a Purchase Order Contract of 3 years and took over Rupees 10 Lakhs as a Security Deposit almost 4 months back. Neither they are proceeding with the Purchase Order by making payment nor they are returning the money they took as a security. After all attemps to try to get the money out from them, we are unsuccessful and hence we have done a police complaint.
I also tried to contacft the CEO and other Senior Officers of the Spice Jet Company via Linkedin but none of them are borthered to reply back or contact us.
When I tried to call their offices, some phones are not working and the phone we get through is of a Call Centre.

My issues started at the departure itself, I was informed at the gate that my hand baggage allowance of 7kgs, included my laptop bag. I was unaware of this prior to the flight as there was no information.

After a highly turbulent flight, I waited to collect my suitcase for more than 45 minutes. Only when I went to enquire with a SpiceJet representative, I was informed that my suitcase was offloaded in Dubai due to operational issues. After waiting again, I was asked to fill out a BIR form and was finally informed that my suitcase will be delivered to my house which is a mere 40 minutes away from the airport.

On August 6, 2022, I contacted the representative in charge of the delivery process. He informed me that my suitcase would arrive by 10:50 am and would clear customs by 1:30 pm. This deadline changed from 3:30 pm to 10:00 pm, I finally received the suitcase by 12:45 am on August 7, 2022.

I had informed them prior to delivery that I had to travel by train on August 7, 2022, in the morning so I desperately needed my suitcase.

When the suitcase was finally delivered, it was in a battered condition and I couldn't use it anymore. I had to arrange for another suitcase early morning. I reported the issue while collecting my suitcase, I even wrote it in the delivery copy of the BIR form.

To date, no action has been taken. Guaranteed that I will never fly with or recommend SpiceJet to anyone. If you value your time and money, it is better to opt for any other airline.

The spicejet is less sensitive to Senior Citizens than Indigo. There is no facility for giving handbag for bag drop as we experienced. The flight got too delayed. No payment by card facility for buying inflight food. Staff in the plane was good

The worst airline in India. They are continuously and unilaterally changing the schedules of all the flights you have bought from them (and more than once EVERY FLIGHT!!) with RIDICULOUS excuses, giving you other impossible schedules, making your trip across the country extremely difficult, and forcing you to reschedule all the transfers , visits, etc I will NEVER EVER book with SPICEJET, I am SICK.

Very unprofessional company! Common problems:
1. Charges customers on unsuccessfull bookings, i was charged and then there was no PNR. And i had to rebook the same flight.
2. The refund amount as still not received after 20+ reminders and after 100 days still had to struggle
3. Return flight was cancelled and they informed me when i reached airport to board the Flight.
Worst customer Experience, can’t connect to their CSR as they are always busy receiving complaints, my refund is still pending always receive same Response that they are seriously looking into the return and its pe ding with concerned team.

Absolute clowns. Cancelled our flight (operational reasons) within 1 hour of departure. All passengers were checked in and at the gate.

As a result missed our connection from Delhi to London.

Staff looked like rabbits in the headlights and did not know what to do. Manager was called as passengers were getting irate and told we were going to be put up in a hotel of the night - we got the cheapest and filthiest (there was blood on the underside of my pillow!!) hotel they could find (separate review for Hotel Royal Plaza - Leh).

I will never step foot on another SpiceJet plane ever again!

I was coming from Dubai to Ahmedabad flight no:SG 016. My check in baggage weight was 12.5kg. Since I came to Dubai for 2days . And I bought duty some fight free goods and my weight turn out to be 11kg. Well, one side I was underweight with my check in bag. Attending officer literally ripped me off by charging AED:180. On the contrary the flight is delayed by 1.5 hrs and I am asking to the airline who will pay for passenger s inconvenience .I am not travelling with spice jet in future. Yes it is low cost airline as my agent would say. Don’t travel with low cost airline internationally. It’s my suggestion .
Good bye spice as you are too low cost airline.

Reviews of the SpiceJet company. Attention scam on their site, this
company has debited on our payment cards the amount of the flight, without
issuing us a ticket. when booking, it was mentioned online that the
reservation could not be completed, but the payment was cashed. Two months
of email exchanges, but no refund. Shameful acts for a company