Spider Farmer Reviews 506

Delivery was very fast and well packaged! The products are well-made and reliable. Should something not fit, the excellent customer service is quick to help. Whether it's advice or a new delivery. I've always been satisfied. I'd be happy to buy from you again, Spiderfarmer.

You have been #1 with responding and providing great customer service!
I am so happy that I chose Spider farmer for my lights!
This is the only problem I’ve had in over 2 years of use, and you have taken care of me as I would hope to be taken care of with “service after the sale “, (something rare these days)!
I would not take a chance with another manufacturer, after having had my experience with your customer service after the sales, I really appreciate it! (Why take the risk)!

A customer for life,
John Moore
Sent from my iPad

On Oct 12, 2025, at 9:39 PM, > wrote:

After three estimates of restock I still don’t have my product. I bought it when it was in stock. Customer service promised a lot and nothing happened. They maybe have nice stuff, but the customer service and logistics are amazingly bad. Think again when you buy spider farmer products. Try out local stores with their own stock to save yourself a month with frustration and false hope.

I’ve got several Spider Farmer products – a heat mat, grow light, exhaust fan with carbon filter, and two circulation fans (an older and a newer model). I’m really happy with everything except the older fan, but the newer version has fixed all the issues. Spider Farmer’s customer support is truly top-notch – quick, helpful, and professional.
Can’t wait for my next purchase – planning to get their plant stand with lighting and a grow tent.
Great quality and great service – highly recommend!

Im so tired of stupid from germann.. really
I ordered a 70x140x200 kit i came in 4 packs 3 last week 1 today. Been waiting a while. Was missing the tent only. Now the packed came I Got a ggs controler knsted

Spider farmer is an amazing company with amazing products and also amazing prices. Amazing grow equipment for all levels, beginners and advanced growers Service is great thanks and I wouldn’t choose any other company besides Spider I highly recommend Spider Farmer to anyone

⸻

I ordered two fans from Spider Farmer, and after several months one of them stopped working. Their customer service was excellent and replaced it quickly without any hassle. I’m very satisfied and highly recommend Spider Farmer!

I purchased a few things from this company and everything worked. Everything was as described. I did not need customer service other than to provide feedback and they reached back in a very timely manner.
I want to note they provide manuals for what appeared to be quite literally everything that you purchase from them and the instructions are very concise and clear and user friendly. I would recommend anybody and everybody to get equipment from spider farmer. It would be safe to say they definitely exceeded my expectations.

Support was very helpful with my issue. I had to send a video of the problem so they could give me the proper solution. Turns out I had an equipment malfunction and they processed me getting a replacement.

Nothing has worked since I got the tent kit they have very little to no customer service, I hope to get my money back, but I am sure they will drag this out and I will never see any of my money and have a pile of crap to show for it. I would not give it a star either, but I had too!

Their customer service is awesome! I had an issue with the light and Ella helped me assess the problem and get replacement parts quickly. I think spider farmer has some of the best products on the market and clearly the best customer service. I will be recommending your product to all. Thank you.

Hi everyone,

The company is a real deal.
First of all I am satisified with the delivery time, product quality is legendary and the support is really TOP AROUND. The support is the most important for me, always when I tell them they reply within 24 hours and assist me in anything. I got the komplete kit and it works outstanding, the lights quality in my opinion using g5000 from bridgelux and the perform as they should iut can actually keep the HUMI AND TEMP WITH VPD stable asnd thats all the story needed.

THANK YOU SF

I ordered almost everything for my grow setup directly from Spider Farmer: a SF G5000, two AC5 smart strips with sensors, a clip fan, exhaust system, heater, PPFD Pro, IR16 & UV30 supplement bars. (The tent I had already purchased earlier via Amazon.) Basically the complete system to automate my grow.

Every single order arrived with Express shipping – even when I ordered on a Sunday, the package was at my door on Tuesday morning! That’s incredibly fast.

The prices were fantastic – many items were on special offer and there were always coupons available, which made the deals even better. On top of that, everything came extremely well packaged: inside the boxes, everything was organized so neatly that transport damage is simply impossible. It always felt like unboxing high-quality equipment.

The products themselves are top quality, and the app works great. Sure, there are still a few small things that could be improved, but overall it’s stable, well-designed, and even works on 5 GHz in some cases (even though 2.4 GHz is officially required). Having all devices synchronized and automated through one system is just amazing.

The customer service is outstanding. I never had to wait long for a reply – due to the time zone, most answers came at night, but every morning I had a clear and helpful message waiting for me. I always felt taken seriously and well supported.

I’m really happy and confident with Spider Farmer. Highly recommend to anyone who wants reliable equipment, fair prices, and a team that truly cares about their customers.

Thank you so much, Spider Farmer – you’ve definitely gained a loyal customer here! 🙌💚

I did my research and these are the products I wanted. I put them in my cart and PAID!!!! Next day I get an email needing me to supply a screenshot of my order (idiotically, the email had the order in it ffs). So, just to get along, I screenshot my order from the website (logged in) and emailed it. Two days later I get the exact same email asking for a screenshot. Apparently selecting the items you want and paying for them is not enough to get the items shipped to you. Cancelled the order. Will dispute via PayPal and CC company if needed but I don't put up with being forced to jump through useless, pointless, idiotic hoops. I'll tell AC AFFINITY that SF sent me.

I had an issue with the driver on my Spider Farmer G8600 Grow Light, and thanks to Ella and Gloria, it was one of the smoothest customer service experiences I’ve ever had. They were professional, responsive, and extremely helpful every step of the way.

Not only did they quickly diagnose the problem, but they also arranged for a replacement driver to be sent out—and I had it in my hands within a two week period. That kind of efficiency and care is rare these days, and it gave me complete confidence in both the product and the company.

Because of Ella and Gloria’s outstanding service, my grow light is back up and running perfectly. I can’t thank them enough for their dedication and top-notch support. Spider Farmer is lucky to have such amazing team members!

I would give Spider Farmer support a 5 out of 5 rating! They resolved my issue incredibly quickly, within just two business days. Additionally, everyone involved was extremely friendly and accommodating.

Came highly recommended. Couldn't agree more with the quality, material, and overall smoothness of having a setup that can pretty much handle itself. Had a minor issue with an order but with some explaining and some customer service it was all handled professionally. Definitely a great product!!

Lost my 2nd crop for equipment failure. Spend the extra money on anyone else's product.

one of the fans broke after 4 months
the support issued a replacement in no time

I ordered the 3x3x6 complete pro kit with Sf 2000 pro and I couldn’t be happier. I received tracking within 48 hours. Everything delivered in about 10 days. Quick helpful and responsive customer service. Excellent quality durable materials. My only comments would be I could never find specific step by step setup/installation instructions for each piece. But everything is set up and ready to go. Overall I’m glad I went with spider farmer