Spider Farmer Reviews 512

It's really a shame Spiderfarmer get all these bad reviews. After first ordering I thought I hadn't received any confirmation and seeing all these bad reviews worried me. I sent a slightly rude email to them which they responded to quickly and professionally. If I sent them an email I always had a response within 24hrs. Turns out the confirmation among other things had gone to my junk box.
My tent arrived pretty quickly and it was much cheaper to get it direct from them then through another place. It's pretty new so obviously I can't speak for its longevity just yet but it seems perfect for what I want(I'm hesitant to use the viewing patch much as I could imagine the Velcro getting worn over time). 4x4 btw.
Also 1 bar was damaged(still workable after a hammering) by my postal service and SF offered a partial refund which I declined so they are sending me out the piece that was damaged once it is back in stock(I will update this review if it does/does not arrive).
Great customer service and I love my tent so far but it is early days tbf.

rubbish! everything is just flimsy and makes you want to rage at 2025 quality SOOO MUCH!
There are systems put together that make no sense.. I litterly look at the tent and think like... wow.. I can probably design a better tent in 15min or they are safe on material which makes their design useless.... the only thing that works right is the lights and they didn't make them.. they only put their stickers on them... humidifier metal coating inside came off after 2 months and never read the right RH... I will stay far away from any product they sell in future. I HATE THEM SO MUCH.. they wasted my time and more money just so they could make a few more bux they made my whole start of growing indoors a horror.. all I needed was working stuff that didn't need to be adjusted and checked constantly (and I mean by checking.. if the thing even still works...)

Tried for over 45 minutes to purchase a system... tried ppaypal,credit/debit... company would not accept payment...contacted company.

No response...took over a day.

Then they emailed me...oh we see you jad an issue.
. okay try again,BUT the promo code you used will NOT be accepted...BUT we will offer 3% discount...BUT you have to pay shipping now too... THIS COMPANY IS SHEISTY AS HELLL...DO NOT TRUST THEM...GO WITH VIVOSUN...MUCH BETTER PRODUCTS ALL AROUND

I placed an order a week ago. I was looking up potential timeframe to see when it would be shipped and the site claims the orders go out in saw this, "We arrange shipment within one business day after you place your order".
My order is still "processing". I sent a message this afternoon and of course have heard NOTHING.
Also worth noting is that they claim 24/7 customer service but there's no phone number or live chat. The two phone numbers I found do NOT work.

I'll be calling my cc tomorrow if this isn't resolved. I wasted a whole lotta time researching this last week only to end up ordering from a fraudulent company.

SpiderFarmer is a shady business. Ordered online, never got an email receipt or any shipping updates/info. Then,both the humidifiers malfunctioned , tripped off and i asked for refund. They refuse to furnish me a shipping location/address to send it back. They will NOT RESPOND TO MY EMAILS. Waited for weeks and now it's out of their 30 dsay lame ass warranty. It's all junk.

Awesome results, durable equipment. Very satisfied with my 2 SF 1000 D lights. Product came well packaged, and I dig the stickers. Look forward to buying all my future equipment from Spider Farmer, abiet a piece at a time. Thank You Spider Farmer. As a patient on a small budget your product has helped so much...

Its better to choose another company which cares about customer. Quality of product is a joke.

Horrible company, horrible quality control, horrible customer service.

Chinese company with cheap Chinese equipment that just has warehouses abroad.

I've spent over $1100 this month with this company everything was fine until I received my last package.

My last package to receive was the 6" inline fan and it came used and heavily damaged.

I contacted the company within 10 minutes of receiving the package and they are telling me it was done in shipping and offering to refund me $5.

I've provided more then enough proof this wasn't damaged in shipping and there is clearly is a problem with quality control. The company keeps reply to me lying directly to my face that it's impossible a used item could have been shipped to me and not willing to offer me a replacement controller even though they carry a 30 day return policy.

I got another response today offer $10 this time because they are now saying there is no controllers in stock and there is 10 on their website. So clearly they are lying or they didn't have any controllers and decided to just send me a use one and think I would be okay with a $5 discount.

It's no way to treat a customer who has spent so much money.

This should be illegal, it's theft and deceiving customers.

Don't buy from this company.

Not only did Spider Farmer replace the broken driver for my SF 4000 light without any hassle, they resent it after I misspelled my own address the first time. Great products and great service!

Iv been shoping through spider farmer for yrs iv bought about 8 lights 3 8x4 tent 7 fans an 2 large canfans dehumidifier latest delivery was ae 8x4 it come whit out the 4 middle tee adapters spider famer has been so slow an even leave me on seen to reply iv now have 8×4 that I can't use i brought two weeks ago an was hoping use it right away spider famer are very slack at comsterservice .

Fantastic customer service. I did have an issue with my power source with him the first year, however, their communication during the process to correct the issue has been outstanding. Overall product function is exceptional as well. I have (2) SE1000’s and (3) SE3000’s that have been excellent, zero issues besides this minor power issue. Sending me a replacement power source under warranty. Lychee has been great and I give them 5 stars!

Customer service from Lychee has been exceptional. My Spider Farmer Humidifier quit working and it’s been a very easy experience contacting them and getting a replacement sent out.

My order came in quick as I called them to see about another order there it was the next day. Spider farmer Customer Service answer me back real quickly. And it was very nice. I can’t wait to use your equipment so I could give more great reviews thank you spider farmer y’all have great quality products.

Just set up my 4x4 and everything was way better than expected.
Thanks
Chuck

Bought the new SE3000 2025 light in January. The digital dimmer will not connect to their app, I've explained to spider farmer the problem in detail, for them to reply with ''our engineer needs a video'' That was 3 days ago. Since then they have ignored all contact from me. My guess is to prolong till after the 30 day returns mark. Not Impressed!

Bad experience the second time on ebay bought one se1000 it melted sockets twice until they send me a power supplier that seemed to fix the issue that was pretty good customer service for the second one and i bought another se 1000 on ebay that was a whole other story they didn't want to give me a power supply and then was rewiring it up and I found that the light wires inside the light itself was melted as well so I contacted them again sent them pictures and all they could offer was a trade in what was a good price but a particularly don't have the money and I just wanted to send my one in to swap it but nope it was five days over warranty property lesson learnt to not have that stuff in your house anyway massive fire starter won't be going back to spider farmer

Purchased the 2x4 complete grow setup in 5/2024, quality and sturdiness of the product is AWESOME - no regrets, however...

- my controller crapped out in less than a year (11/24), they sent a replacement w/a free grinder, the experience was definitely a big hassle but resolved. Access to customer service is limited, I noticed the response to emails are usually around 12am (cst), so not sure where they are, there's no way of contacting anyone other than email if you need to address urgent issues.
Ella who helped me through my frustrations was super nice and patient. I give her a 5/5!

Hopefully I won't have any more issues! So far, I give it 4 stars for products.
1 star for customer service due to limited access for assistance.

Hope this helps anyone out there! This was my experience with them!

Almost exactly a year ago I ordered a grow kit from Spider Farmer. The first thing to fail was an oscillating clip fan (stopped oscillating), followed shortly after that by the 6 inch line fan (massive reduction in its power) and the last thing to fail was the 6 litre humidifier (tripped my fuse board/fully dead). The humidifier broke just past the year warranty (during my correspondence with SF) so I get nothing but a shrug for this £60 unit that fee as older. All my failed SF products are less than a year old! I contacted SF on the 12th December 2024 and I’m still yet to receive ANY of the products as replacement. I received a tracking number today for the 6Inch line fan and who knows what will happen about the oscillating fan as they said they are waiting on stock.
Awful products. I will not be purchasing ANY more SF products in future.
Customer service. Likewise, sub par service. I appreciate that it was Christmas/New year but I feel that the 14 emails that I have sent since the 12 December should have been enough to resolve my issue.

Customer service is horrible. Sent defective product and refuses to send replacement. Keeps giving me the run around. Promise after promise unkept. Will be sticking with ACinfinity from here on out.

Update: I WON my credit card dispute. Folks reading this, if you are dissatisfied with SF's customer service open a dispute with your bank,credit card company,etc. Under no circumstances should it be closed at SpiderFarmer request.(THEY WILL BEG) Only close it when you are satisfied. Do not settle for anything less that what you paid for. Thanks to SpiderFarmers lack of customer service and failure to honor their warranty is was an easy win. I ordered my new light from AC Infinity with my refund.

The customer service is outstanding. Ella helped me within 24 hours even responded over Christmas. Very happy with spider farmer.