Spin Doctor Reviews 

We thought we had an issue with our washing machine that the final spin did not come out hot after the drying cycle. We called out Spin Doctor and they charged £100 for a call out and when the person came out , said the heating part is not working as there is lot of dust settled in and changed the part for £40 . It was still not warm when the clothes came out of the dryer. So we called out Bosch - Manufacturer and paid for the service, they came today and told us that it is not supposed to come our warm because it rinses in cold water. They did a full cycle and told us that spin doctor have charged us for nothing. When we called up spin doctor they said they will give back the charge for the part but not the charge for the call out as they are a family run business. If we make more noise they would sue us. Then they said they would not give out the charge for the part also if we dont share the bosch report.

Pretty poor. Original appointment had to be rescheduled because they couldn’t find a parking spot. The next time around I booked a permit spot as well as an all-day spot at an NCP, which cost upwards of £50. Despite this the guy refused to park in the NCP and walk 7 min, instead he insisted I stand and watch his van downstairs in the freezing cold, otherwise he couldn’t fulfil the appointment. If they cannot find a solution for appointments in Central London they should not accept them in the first place.

Great service - fitter (Shad) was prompt, professional and tidy - did a great job.
Team on the phone managed to source a fridge freezer for us that was out of stock from their regular supplier -
Super quick - wouldn't hesitate to recommend

Easy to make booking, had an engineer booked in within 2 days. Reasonable call out charge.
Diagnosed very fast, needed new heat pump.
Paid for the part , job done .
Will recommend and use again.

Amazing service as always

David is timely and does an outstanding job. He has been my appliance repair man for 20 years. His pricing is always reasonable and he will get the job done. My whole family uses him.

Fantastic service was called out late evening before arrived by lunchtime following day and fixed the problem within 20 minutes. Great service. Thank you.

Great service. Came same day. Would definitely recommend.

Was due to arrive between 08:00 - 12:00 - didn’t arrive till 15:30. Ridiculous, was literally waiting in on day off from 08:00 and had to chase when clocked ticked past 12:00. He did manage to get appliance working though at 16:15…

Our dishwasher was down and we got a next day appointment. The engineer, Phil, arrived promptly and sorted the problem quickly. Thank you and we will recommend to family and friends!

On 22nd Dec our dishwasher broke and I was in a panic! Engineer Ashley arrived on the 23rd and showed me why the appliance should not be repaired due to the cost of parts. I decided a new dishwasher was the only answer and Engineer Chris arrived with and fitted my chosen machine on Christmas eve! I could not be more delighted with the service received from the engineers and the helpful advisors at the telephone end. All were polite, friendly, helpful, conscientious and efficient and the company should be proud of their excellent staff!

Absolutely shocking customer service called for dishwasher repair paid £106 for call out, labour and VAT. I was told you pay extra for parts then told they do not have or order in the control panel parts and they will also not fit new dish washer. So basically they scammed me and did not complete any labour work. They also have an ill mannered receptionist Joanne being outrageously rude to customers

Incredibly easy to book. The lovely lady at the end of the phone was really helpful. Got a quick appt and paid the reasonable call out fee. I was pretty certain re the issue which the engineer confirmed was the case when he arrived. He was cheerful, efficient and polite. Would 100% use again. Thank you Spin Doctor - Christmas dinner is ON! lol.

Incredible service from start to finish. Friendly, efficient and punctual. Unlike C&rrys who are beyond useless and you cannot speak to a human being and who employ delivery guys who can't walk up a flight of stairs.
SpinDoctors were so quick, efficient and reasonably priced. Highly recommend.

Online booking made on a Saturday afternoon , which was very easy to make.
The Engineer Chris arrived Monday morning.
Such fantastic prompt service. Rectified the problem quickly. Very friendly, courteous and knowledgable . Would definately recommend .

We used them for a washing machine. Call out fee is wrongly advertised on their website to start with. You enter your postcode and they give you a rate. When you call them the rate has already increased by £30 and they inform you that “there is a problem with the Website”.
Then they explained to you that if the engineer needs to come back to the job it would be included in the rate. Great. The engineer comes over for 5mn and informs you the washing machine can not be repaired and you need to buy a new one from them.
Fine I will. Then they are adding a charge of £168 for installation , delivery and removal. So what happened to the fact that I was informed if the engineer has to come back it would be included in the £118 you already paid for a 4 mn call out ? Well it isn’t covered for a new washing machines …
I am afraid for me it isn’t a good experience and I will get my washing machine elsewhere. Shame as the staff were friendly , but the politic of charging again and also the wrong price advertised online is not good enough.

I wish I could say my experience was positive but in actual fact was the complete opposite. Instead of ensuring their customers are left satisfied they care more about money. Wouldn’t recommend in the slightest. Terrible customer service amongst other things. If I could leave zero stars, I would. However I give you one star for returning my call back yet not rectifying my issue. DO NOT USE!!!!

Had a brilliant experience with Spin Doctor! We had two engineers out on the same day – the first quickly diagnosed the issue, and the second came to replace the machine. Even though he arrived late (through no fault of his own), he was totally committed to getting the job done and worked late into Friday evening. Professional finish, spotless workspace, and real attention to detail. Couldn’t ask for better service. Definitely recommend

The engineer, Kieran, was efficient, friendly and clean. Also, the process of booking the repair (through Jess) was painless and the whole thing was reasonably priced,

Dishonest

Do not engage this company. If you do, check, double check and triple check that they can actually service your machine. I stated I had a commercial machine that needed repair in both my email and phone call. Not once did they say they cannot service commercial machines. They were just incredibly eager to charge for the call out in advance and inform me that they do not issue invoices but that services had to paid for on the spot. The focus was entirely on instant payment rather than on service and ended wasting everyone's time and the money for an unncessary call out.

In response to my complaint they stated this was unavoidable despite the email and phone call being very clear on the fact that the machine was a professional commercial machine. They stated they could repair it when they knew they couldn't.