Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
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Review summary
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Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
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Company details
- #15 of 27 best companies in Casino
- #141 of 153 best companies in Gaming services
- #28 of 46 best companies in Online Casino or Bookmaker
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
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Reply from SpinGenie
Hi Jamie,
We're happy you find the game excellent and appreciate the free spins! Thank you for sharing your positive experience with us.
The Spin Genie Team
Bogus Bonus Policys and Hold on to Withdrawals excessivley
Spingenie are the worst of all the Skill on Net Casinos! The others ie Slingo Genting Lordping to mention a few are far Superior
Spingenies bonuses are rubbish the rtp rate for most games is rubbish and there Policys are Draconian.
I Play at 3 other Skill on net Casinos that dont carry the same Ridiculous Bonus Policy!
Deposited funds have to be used once a bonus offer is Awarded in order to withdraw without flagging there ''Fairplay" policy
if you dont wager your original deposit at all they Hold on to your Withdrawal for days and then bully you into telling them why you havent decided to play there games before they release the withdrawal is completely Unfair and Proberley not legal
Also there promos state you can withdraw at any time evwn with an active binus what thwy dont mention is you have to cancel the bonus if you want to withdraw before its over.
If i deposit funds at a casino and decide then not to play at the casino thats my legal right.
16 February 2026
Unprompted review
Reply from SpinGenie
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience.
We would like to clarify that all games operate using certified Random Number Generator (RNG) technology, meaning outcomes are based purely on luck and are not influenced. RTP percentages are set by the game providers and are independently tested in line with regulatory requirements.
Regarding bonuses, withdrawals cannot be processed while a bonus is active unless the bonus is cancelled. Our promotions do not state that withdrawals can be made at any time while an active bonus remains on the account. If you believe any promotional material suggests otherwise, we kindly ask that you contact our Customer Support team and provide the specific details so this can be reviewed. You can contact us via live chat or email (contact@spingenie.com).
Fair play and our policies are outlined in our platform and are applied consistently to all customers. You are, of course, free to choose whether or not to continue playing after making a deposit.
We appreciate you taking the time to provide your comments.
The Spin Genie Team
Reply from SpinGenie
Hi Ligyta,
Thank you for your feedback.
We’re sorry to hear that you feel this way about your experience. We did notice your rating and appreciate you taking the time to leave a review. If there’s anything specific that led to your comments, you’re welcome to share further details so we can better understand your concerns.
Thank you again for your time.
The Spin Genie Team
Excellent site
17 February 2026
Unprompted review
Reply from SpinGenie
Hi Kelly,
Thank you for your kind feedback and for taking the time to share your experience. We’re very pleased to hear that you’re enjoying the site.
Your support is truly appreciated.
The Spin Genie Team
WITHDRAWAL ISSUES
I am having log in issues with my account and have tried to withdraw my money but it won’t let me log in to do this. If you can’t log in, no talking to customer service on the chat function. I have already reached out to support
18 February 2026
Unprompted review
Reply from SpinGenie
Hi Chloe,
Thank you for reaching out and for bringing this to our attention. We are sorry to hear that you are experiencing difficulties logging into your account and accessing your withdrawal options. We understand how important it is to be able to access your account and speak with support, and we appreciate you letting us know about the issue.
If you are currently unable to log in and cannot reach our team via live chat, please send us an email (contact@spingenie.com), from the email address registered on your account. Once we receive your email, our support team will be able to verify your details, review the situation, and assist you further with accessing your account and progressing with your withdrawal request.
We are here to help and will do our best to resolve this for you as quickly as possible once we hear from you.
The Spin Genie Team
Love it good site playing good need…
Love it good site playing good need more bonuses hss as pot to tell people about play
6 February 2026
Reply from SpinGenie
Hi Amanda,
Thank you very much for your positive feedback. We are pleased to hear that you are enjoying the site and having a good playing experience.
We also appreciate your suggestion regarding additional bonuses. Feedback like yours is very valuable to us, and we are always reviewing ways to improve our offers and overall experience for our customers. Your comments will be shared with the relevant team for consideration.
Thank you again for taking the time to share your thoughts, and we are glad to have you with us.
The Spin Genie Team
Reply from SpinGenie
Hi Margaret,
Thank you very much for your kind feedback. We are delighted to hear that you are enjoying the fast layout and your overall experience on the site.
We truly appreciate you taking the time to share your positive comments and hope you continue to have an enjoyable experience.
The Spin Genie Team
Great stuff
13 February 2026
Reply from SpinGenie
Hi Stefanie,
Thank you for your kind words. We’re really pleased to hear that you’re having a great experience.
We appreciate your support and hope you continue to enjoy the games. Wishing you the very best of luck in your future sessions.
The Spin Genie Team
All the bonuses are tied into losing…
All the bonuses are tied into losing your money first and are tied to one game
Anytime I've tried to play it the games swallow the money no fun no toying just takes
15 February 2026
Unprompted review
Reply from SpinGenie
Hi Sean,
Thank you for sharing your feedback. We understand that it can be frustrating when bonus rounds do not appear as expected or seem tied to losses.
Please note that any available bonus balance is used only after your real-money balance has been fully exhausted. The bonus balance acts as additional funds to extend gameplay, and you can still win from it. However, any winnings from bonus funds are subject to wagering requirements, which is standard practice.
All games operate using certified RNG (Random Number Generator) technology, meaning outcomes are completely random and based on luck. While this can lead to sessions where results are not in your favor, it ensures fair gameplay for all customers.
We appreciate your feedback and hope your future sessions are more enjoyable.
The Spin Genie Team
Reply from SpinGenie
Hi Ray,
Thank you for your review. We understand it can be frustrating when wins are not coming through.
Please be assured that all games operate using certified RNG (Random Number Generator) technology, meaning every outcome is completely random and based on luck. While results can vary from session to session, this ensures that all customers have a fair chance of winning.
We hope your luck improves in future games and that you have a more enjoyable experience.
The Spin Genie Team
Reply from SpinGenie
Hi Kyle,
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying the promotions.
We appreciate your support and hope you continue to make the most of the offers available. Wishing you the best of luck in your future games.
The Spin Genie Team
Not impressed with the games hard to…
Not impressed with the games hard to bonus and payed very little
6 February 2026
Reply from SpinGenie
Hi Wayne,
Thank you for your feedback. We are sorry to hear that you found it difficult to trigger bonus rounds and were disappointed with your winnings.
Please note that all games operate using certified RNG (Random Number Generator) technology, ensuring that outcomes are completely random and based on luck. Bonus rounds and payouts cannot be guaranteed, as they are triggered randomly during gameplay.
We hope you have more luck in your future games and that your experience improves.
The Spin Genie Team
Reply from SpinGenie
Hi Valerijs,
We are sorry to hear that you feel this way about your experience.
Please be assured that our platform is fully regulated, and all games operate using certified Random Number Generator (RNG) technology. This ensures that every spin and outcome is completely random and based on luck, guaranteeing fair and transparent gameplay for all customers.
We understand that losses can be frustrating, but we want to reassure you that the system is designed to provide a fair gaming experience.
The Spin Genie Team
Reply from SpinGenie
Hi Katie,
Thank you very much for your kind feedback. We are delighted to hear that you had a great experience and that our customer service met your expectations.
Your comments are truly appreciated and will be shared with the team. It means a lot to us to know that our support has been helpful.
The Spin Genie Team
Reply from SpinGenie
Hi Kenneth,
Thank you for your review. We are sorry to hear that your recent experience has felt discouraging.
With gaming, outcomes are determined by certified RNG technology, meaning results are based on chance. Some sessions can be more positive than others, while at other times results may not go your way. We understand this can feel frustrating, and we appreciate you sharing your thoughts.
If you ever feel that gaming is no longer enjoyable, taking a break can sometimes help reset the experience. Your feedback has been noted.
The Spin Genie Team
Reply from SpinGenie
Hey Liam.
Thank you for your review and for your kind words. We are very pleased to hear that you are enjoying your gaming experience with us.
Your feedback is greatly appreciated, and we’re glad to know everything is going well. 🙌
The Spin Genie Team
Good site fun games
12 February 2026
Reply from SpinGenie
Hi Lauren,
Thank you for your review and for your kind feedback. We are delighted to hear that you are enjoying the site and finding the games fun.
Your support is truly appreciated, and we’re very pleased to know you’re having a positive experience.
The Spin Genie Team
I didn’t get any of the bonus deals I…
I didn’t get any of the bonus deals I was promised this site is a scam
12 February 2026
Reply from SpinGenie
Hey Lisa,
Thank you for your review. We are sorry to hear that you feel disappointed regarding the bonuses.
After reviewing your account, we can see that the free spin offer available to you was successfully claimed and played. This appears to be the promotion you are referring to. At this time, there are no additional unclaimed bonus offers linked to your account.
We understand that this may not have met your expectations, and we appreciate you sharing your feedback. If you wish to discuss this further, feel free to contact us via live chat or email (contact@spingenie.com).
The Spin Genie Team
I feel it could be better….
I feel it could be better….
The win ratio is really bad, lost over 100.00 playing and have only withdrawn 60.00…
Bonus spins are limited and feel there could be more games…
Apart from that, I play it sometimes between work
4 February 2026
Reply from SpinGenie
Hi Stephen,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent experience has felt disappointing. Please note that all of our games operate using certified Random Number Generator (RNG) technology, meaning results are completely random and based on luck, so outcomes can vary each time you play.
Regarding bonus spins, these can also be claimed through the Daily Picks feature, where available. We appreciate your suggestions about game variety and rewards, and your comments will be taken into consideration as feedback like yours helps us improve the overall experience.
We’re glad to hear you still enjoy playing from time to time between work, and we wish you the very best of luck in your future sessions.
The Spin Genie Team
Reply from SpinGenie
Hi Matin,
Thank you for your review. We are glad to hear that you are having a positive experience and enjoying your time on the platform.
Your feedback is appreciated, and we hope you continue to have enjoyable and rewarding gameplay sessions.
The Spin Genie Team
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