Spiritmotorcompany Reviews 

Absolute scammers! Purchased a car in March to be delivered to us had excuse after excuse of why it hadn’t been, needed a part replaced then it needed test driving oh then another part to be replaced and repeat and repeat 3 mths later still no car just lies and excuses, asked for proof of work done to be emailed and unsurprisingly nothing sent luckily we were able to cancel with the finance company who were disgusted and said the brokers will not deal with them again. Please trust the bad reviews

The worst purchase we have ever made!

Please note that, although we bought the car almost a year ago, we have had on-going issues ever since. We are only writing this review now as we wanted to give Spirit Motors a fair opportunity to address our issues and compensate us for costs we have incurred due to serious faults on the car when they sold it to us. Sadly they have failed to do this.

Those on here who have written positive reviews must have struck lucky, and we are honestly relieved for them. Please take note of the many customers who are warning you against this UNcustomer focused business. We have had so much stress over the months since we bought from Spirit Motors. Please don’t risk the same happening to you. …

We bought a car from them in May 2025, and for the first 6 months it spent more time with the garage than with us! When we politely told the manager we wanted our money back, he stated that we had paid just under £10,000 for a ‘luxury’ car, so what did we expect? £10,000 is a lot of money to most people! At times it felt like they were doing us a favour repairing faults the car had at the point of sale. They even asked us to write a review after one particularly lengthy period without the car…. Well here it is.
Spirit Motors claimed that they had a full MOT done on the vehicle prior to releasing it to us, and yet we were left with a dangerous vehicle which could break down at any moment. We know this by the major faults we experienced immediately after buying the car and subsequently looking at the MOT history. This car had failed dramatically, with 3 major issues and 3 advisories. And the garage that took weeks to get even minor repairs done (shoddily), did all this in just a few short days?
A brief list of our issues (directly from driving off the garage forecourt):
• Full electrical failure within a week of purchase
• EGR failure on 2 occasions
• Differential requiring replacement
• Main driveshaft replacement
• Hydro pump replacement
• Failure of locking system on driver’s door
• Repeated issues with differential leaking due to being improperly fitted.
• During the second repair to differential their mechanic lost the locking nut key and therefore cut off the locking nuts and replaced them with standard wheel nuts.
• Consistent noise when turning vehicle meant the driver’s side drive shaft needed replacing. The car was returned to us in a substandard state due to scratches occurring whilst being repaired by Spirit Motors.
• The car was again returned to us, having been told that the scratches had been dealt with, when in fact they had been very poorly covered up.
• Continued clicking noises and eventually a loud bang when the steering wheel was turned, meant that we had to immediately take the car to a reputable garage for inspection and repair, resulting in both front drive shafts being replaced (at a cost to us of £624). Spirit Motors claimed that the clicking was simply wear and tear on the bearings when in fact, according to the mechanic, the driver’s side shaft was barely hanging on, and the passenger’s side was in a similar state. It transpires that Spirit Motors claimed for a new driveshaft for the Evoque on OUR warranty. Well it didn’t go on our car!
• This is not even the complete list.
We were sold a ‘champagne’ insurance package to cover the cost of repairs once the car was out of the 3-month warranty period. We found out when making our first claim for the faulty driveshaft, that Spirit Motors had been using OUR insurance to claim for repairs they had made due to faults they said they would put right when we bought the car. As Spirit Motors did this without our permission, we can no longer benefit from this ‘amazing insurance package’ (at a discount price nonetheless!) Not only this, but they claimed for new parts and actually replaced them with second-hand ones (something else our mechanic discovered)!
Even the many courtesy cars they loaned us were filthy and unsafe. One breaking down and needing to be towed. Another with a front driver’s door that would not open.
Eight weeks ago, we sent a letter to Spirit Motors requesting a response to our complaints, and compensation for our numerous outgoings. Having received no response, we have forwarded all information to the Motor Ombudsmen. It transpires that Spirit Motors is (unsurprisingly) not accredited by them. Check the garage you are buying from is accredited by the Motor Ombudsman prior to your purchase! Even if the M.O. cannot resolve this, we are hopeful they can advise us on taking this forward.

Dealt with Wayne at spirit motor company. He was very helpful and left me to have a look around and providing all the information required and kept me updated on the whole process through buying my new car.
Happy customer

Very helpful company, did everything super fast and ayo was a top guy and answered all my questions and got everything done quickly and professionally.

18 hours ago
Recommend
Upon arrival the staff were very welcoming to both ourselves and our children. The staff provided games for the children whilst we looked at the cars. Ayodele was very attentive and professional but made us feel as ease. As it was raining he even provided an umbrella. Due to the high volume of cars for sale, the one we wanted to look at was blocked in so we had to wait but was swiftly manoeuvred. The road test was excellent as we drove through numerous roads, dual carriageway and uneven surfaces which helped to listen for any un savoury sounds. There was none.
We can not thank Adoyele enough for his knowledge and professionalism. As we are in the car trade ourselves we found him outstanding.

Spirit motor company is great and fantastic! The worker are lovely with good customer service. Kudos to Sani the Yorkshirman manager and Ayo! You guys are amazing 👏 🤩 ❤️

Spirit Motor Company exceeded my expectations!
The friendly staff, and especially Ayo's exceptional service, made buying my perfect, budget-friendly car a joy. Ayo's knowledge, patience, and constant updates were invaluable, and he ensured my car was flawless.

Ayo was amazing throughout the entire sales process. We were searching for a new family car to accommodate our little arrival, and he went above and beyond to ensure we got exactly what we needed.

From the start, he made us feel at ease, patiently guiding us through every step and making sure all our requests were taken care of. His attention to detail and commitment to excellent service made the whole experience stress-free.

On the day of collection, Ayo had everything ready to go. Even when we mentioned a last-minute job that needed attention, he arranged for it to be sorted immediately. His dedication and professionalism made all the difference.

We couldn’t be happier with our purchase and the service we received. If you’re looking for a hassle-free car-buying experience, Ayo is the person to see.

Ayo was amazing. He was very thorough and made sure everything I asked for was done. Communication was excellent and everything went very smoothly. He made sure I was happy with everything before the paperwork was done.

Bought a car from here 3 weeks ago. It was a cat S car so I was unsure to begin with as it cost me nearly £10K (part exchange) but seems okay so far. They did a service on the car and an MOT, wasn’t provided with proof of any of this. Ayo dealt with me and he was genuinely lovely, really good service from him. On the MOT I had an advisory on the tyre, was told to come back and they would sort it out, the tyre that has been put on is a tyre that is nearly 10 years old and has loads of chunks out of it, worse than the one that was already on there so I’ve had to pay £120 for a new tyre. My sister also bought a car at the same time. As we were about to take the cars home, we noticed her windscreen had a crack in it, it’s getting bigger and still not been sorted out. Would have rated less but Ayo was really helpful with everything. The staff I spoke to seemed friendly and helpful, I also got a good price for the car I traded in but I just hope I haven’t made a mistake buying it.

It's only been 3 days, but happy with my purchase so far.

What a brilliant Car Garage. Ayo was amazing. He was honest, trustworthy and fair which is a rare thing when buying a new car. Seamless Customer Service and kept us updated at all times. Would highly recommend.

Ayo was super helpful and made me feel super comfortable. He kept me updated on everything i needed to know regarding my car and it being ready to pick up. All the staff are so lovely and accommodating i couldn’t ask for more

Great car, great value, great sevice.

The made me pay for car checks before purchasing and gave me a false report. After purchasing the car driving back home the car over heated. Took yo garage to be told the head gasket is gone and the cooling system is all blocked up with anti leak cooling seal. Very dodgy and should be reported to trading standards. The car I bought had no advisories on the MOT however come to find out the car has a merger oil leak, all break pads and disc had gone. They are dodgy and try to represent to customers as if nice and jolly. They are professionals at deceiving people nothing else. Watch out people. I feel sorry for the elderly because the day I bought the car there was an elderly couple purchasing a car too.

Edit: this is a reply to your reply. My invoice is written SPIRIT MOTOR COMPANY LTD with your Bolton address. So I won’t be removing my review.

Enquired about my vehicle and a day later they had it ready for me to collect.

Very friendly and informative service.

Would definitely recommend.

- Finlay

I saw this car for sale, so I called in to have a look at it. The salesman Ayo was great, he took me out for a test drive, and said he would give me 12 months MOT so the tyres would need replacing. When I collected the car it was all polished with the new tyres fitted. All round great experience.

Aliyah is extremely helpful and always keeps you updated making the whole process pain free and some what enjoyable I would definitely use this Dealership again five star service.

Cowboy company. They cut corners when selling cars, lie, ignore phone calls and sell unsafe vehicles. The car I was sold has multiple issues. They sold me a car that is being held up by zip ties underneath. I made many requests for repairs but was lied to. Even a simple job of fixing a horn when they were supposed to do it before they gave me the car, it is still not done.

Horrible experience with this company.

Pressure you into writing a good review before you leave with the car.

Purchased a vehicle and had to bring it back within 5 minutes, given a courtesy car whilst repairs were being done but was never given a time scale for when the work would be completed. Over the weekend I’d managed to speak with a few people who had purchased cars from this company and every single person advised me to run. I got in contact with spirit to let them know I wasn’t going ahead with the purchase and I would like my part ex back along with the rest of my deposit money but Sani then tried to pressure me into keeping the car telling me there’s nothing wrong with it and it was a minor repair and he’s provided me with a complimentary 12 months warranty, which if you read reviews and speak with people you’ll know it isn’t worth the paper it’s written on. After explaining again I did not want the car I was informed my part ex had been taken to Leigh and they’re unsure if they can get it back, my job depends on a car but Sani thought this was ok because I still have the courtesy car anyway. I am in utter disbelief at the way I was spoken to over the phone and never have I experienced such little to non existent customer service from a company in my life.

I will continue to post my experience until this situation is resolved and I have my part ex back along with the rest of the deposit money OR the full deposit money back if I can’t get my part ex.

It’s only a matter of time before these scammers are closed down for good and I will take any legal route needed if necessary.

Companies like this should never under estimate the power of social media as it took me under 15 minutes to contact 3 different people who had purchased a car from this place so I can only imagine if this was shared far and wide just how many people would come out of the woodwork with the same experience.