Splend Reviews 2,043

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from various team members. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during onboarding and vehicle exchanges. However, some customers also noted significant dissatisfaction with the product and ongoing support after the initial smooth onboarding, experiencing issues like vehicle faults, long repair delays, and a lack of transparency. These reviewers mentioned being passed between the company and manufacturers, and facing problems with replacement vehicles or uninspected cars in poor condition, leading to stressful and disappointing situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness and... See more

Service

Customers had positive experiences with service, with many reviewers praising specific individuals for their... See more

Customer service

Clients share positive opinions on customer service, with many praising staff members for their... See more

User experience

Consumers find the user experience to be positive, with many highlighting the helpfulness and efficiency of... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers reporting receiving their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more

Company replied

Rated 5 out of 5 stars

Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Splend thanks to Jordan from the support team. From the moment I reached out, Jordan was professional, responsive, and genuinely helpful. He took the time t... See more

Company replied

Rated 5 out of 5 stars

Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... See more

Company replied


Company details

  1. Motor vehicle dealer
  2. Car rental company
  3. Electric Motor Shop

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Farhad was great and helpful

10 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Victor has helped me through the…

Victor has helped me through the process, it was all professional and seemless. 5 stars

10 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant. He is really top. 100%

10 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Mr Vikrant was very helpful a d explain…

Mr Vikrant was very helpful a d explain me everything clearly. He is the best snd i wish him well

10 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

I was looked after by Vik and he gave…

I was looked after by Vik and he gave me all zhe information and connectee with Uber. Good service.

9 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti was fantastic feom start to finish…

Eti was fantastic feom start to finish thank you eti amazing help from you brother

8 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Far had was great and explained the…

Far had was great and explained the charges as well.

8 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hasan been excellent very good…

Hasan been excellent very good experience from splend

8 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was great thank you

5 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hasan from splend did great customer…

Hasan from splend did great customer service

5 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was great and saved me when my…

Farhad was great and saved me when my car ran out of PCO

5 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Asked for calls form manager lady Lisa…

Asked for calls form manager lady Lisa called me to help me congestion she explains everything.

4 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Alex was very very helpful

Alex was very very helpful

4 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

It was a great experience with Splend…

It was a great experience with Splend and Farhad who served me made everything smooth. Excellent

4 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Nadim was fantastic

Nadim was fantastic. I saw a car, he took me on a test drive, he ran me through the prices in confidence and I took it. Amazing experience

3 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

very good

very good
helen doing very good to do,
I am very happy .

3 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Helen was amazing both visits great…

Helen was amazing both visits great customer service thankyou.

2 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti was excellent brilliant staff…

Eti was excellent brilliant staff thanks for your help with onboarding

1 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Hassan was very efficient

Hassan was very efficient, good service

1 June 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Sanny

Sanny, Helin and Nadim was outstanding. They worked as a team to sort my issue out and got me going into my car with ease.

30 May 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

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