Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... See more
Company replied
Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payme... See more
Company replied
Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work... See more
Company replied
Company details
About Split The Bills
Written by the company
We take away the nightmare of managing bills for students, professionals, landlords and letting agents, alike.
Get a quote now
Contact info
Split The Bills, Floor 6, 1 New Era Square, S2 4RB, Sheffield, United Kingdom
- 0330 053 9350
- customersupport@splitthebills.co.uk
- www.splitthebills.co.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gemma was very helpful on the phone and…
Gemma was very helpful on the phone and we managed to sort the issues out straight away. She was very lovely and really helped us out
30 June 2025
Unprompted review
Reply from Split The Bills
Thanks for taking the time to share this Evie - we appreciate the feedback.
Jenna was very helpful and friendly!
30 June 2025
Unprompted review
Reply from Split The Bills
Thank you for the feedback about Jenna!
Easy communication and helpful advice
Easy communication and helpful advice! Thanks Rohan
30 June 2025
Unprompted review
Reply from Split The Bills
We appreciate the great review, thank you.
Very efficient and helpful
Very efficient and helpful, spoke to Gemma who gave me all the answers I needed and was very kind :)
27 June 2025
Unprompted review
Reply from Split The Bills
We're glad Gemma was able to assist you with your queries - thanks Chloe.
Lynsey was very helpful and clear
27 June 2025
Unprompted review
Reply from Split The Bills
Thank you for the review Flora! 🧡
Very good customer service and answered…
Very good customer service and answered all queries - helped by Lindsey
27 June 2025
Unprompted review
Reply from Split The Bills
Thanks for the 5-star feedback about our customer support team Jack 😊
Pete was really great to talk to
Pete was really great to talk to, made it easy to understand and really put my move in nerves at bay!
26 June 2025
Unprompted review
Reply from Split The Bills
We're glad Pete was able to assist you - thanks for the feedback Seren.
Extremely helpful and informative
Alex explained everything in a lot of detail and went over every one of my concerns in a calm and informed manner. I became more aware of other services I could use of split the bills that would be quicker which was immensely helpful. Thank you Alex!!!
26 June 2025
Unprompted review
Reply from Split The Bills
It's great to know that Alex was able to reassure you and that the call was informative!
Reply from Split The Bills
Thanks for taking the time to share this feedback Ed 😊
Lindsay was very nice and provided all…
Lindsay was very nice and provided all information instantly!
24 June 2025
Unprompted review
Reply from Split The Bills
Thanks for the lovely feedback, Archita - we'll make sure to share this with our team!
Reply from Split The Bills
Thanks for taking the time to leave us feedback - we'll make sure to share it with the team 😊
The phone was answered incredibly…
The phone was answered incredibly quickly and Katie made all changes incredibly fast.
20 June 2025
Unprompted review
Reply from Split The Bills
Thank you for taking the time to leave us a review, Abi!
Great customer service from Alyx
Alyx was amazing and had a prompt response time! Couldn’t be more impressed! They were very helpful and answered all questions I had.
18 June 2025
Unprompted review
Reply from Split The Bills
Thanks for leaving us a review - we'll pass your lovely feedback on to our team 😊
Phoned up to set up the account and…
Phoned up to set up the account and Gramos was really helpful with me doing that.
16 June 2025
Unprompted review
Reply from Split The Bills
We're so glad our team were able to help you with this. We'll make sure to pass your feedback on 😊
Very cool and got the information I…
Very cool and got the information I needed from the customer service
15 June 2025
Unprompted review
Reply from Split The Bills
Thanks, Mike!
I can honestly say I have loved them…
I can honestly say I have loved them for awhile, they helped us as uni students and now helping us in adulthood. They have been amazing and so helpful and they always answer my annoying emails quickly.
13 June 2025
Unprompted review
Reply from Split The Bills
We're so happy to hear this, Nadia! Thanks for taking the time to leave your feedback.
Emailed in to check a date and Samuel…
Emailed in to check a date and Samuel got back to me by email within an hour!! Amazing and such plea-sent customer service also samuel picked up on other elements andnspokento customer service manager to see if issue could be resolved quicker
11 June 2025
Unprompted review
Reply from Split The Bills
Thank you for leaving us a review, CJ - we're glad our team was able to help you out!
Helpful with updating details and packages
I spoke with Alyx, and they were very helpful when needing to add on an extra package to my account. They were also really good with helping me change some personal details with my account, even spotting an extra detail that didn't cross my mind. Thank you, Alyx.
11 June 2025
Unprompted review
Reply from Split The Bills
We're happy to hear that you had such a positive experience with our team 😊
We had some issues with our WiFi not…
We had some issues with our WiFi not being delivered.
We called split the bills and was put through to Katie who was absolutely amazing!!!!!
She could do enough for us and after days of trying with the WiFi and delivery company’s she went above and beyond to fix the issues we where having, she was so understanding and lovely, she took what we where saying and found a solution in just a couple minutes after 3 days of endless calls and emails with the WiFi provider and delivery company. We’re so thankful for her!!!!
11 June 2025
Unprompted review
Reply from Split The Bills
Thanks for leaving us your feedback, Skye - we're so glad that we were able to help you with your issue!
Michael was attentive
Michael was attentive, understanding, empathising to the situation - whilst creating a pragmatic outcome.
11 June 2025
Unprompted review
Reply from Split The Bills
Thanks for the 5-star review, Michael 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.