Split The Bills Reviews 

3,661
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and clear communication, making interactions pleasant and productive. Many highlight the exceptional customer service, quick response times, and reliable, easy service, particularly for students managing bills, with straightforward setup. However, some customers also noted significant issues with bill payments, receiving letters for outstanding amounts from suppliers. These reviewers reported instances where payments were reportedly missed, leading to unexpected charges and stress.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting many individuals as kind, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, kindness, and... See more

Response time

Customers had positive experiences with response times, with many reporting quick and efficient replies to... See more

Service

Clients share positive opinions on service, with many reviewers describing it as amazing, great, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant frustration due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... See more

Company replied

Rated 5 out of 5 stars

The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... See more

Company replied

Rated 5 out of 5 stars

Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payme... See more

Company replied

Rated 5 out of 5 stars

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work... See more

Company replied


Company details

  1. Housing utility company

About Split The Bills

Written by the company

We take away the nightmare of managing bills for students, professionals, landlords and letting agents, alike. Get a quote now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,661)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gemma was great

Gemma was great! Very helpful, answered all my questions, had a solution to my problem sorted pretty much immediately!

22 September 2025
Unprompted review
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Reply from Split The Bills

Thanks for the great feedback Jamie 😊

Rated 5 out of 5 stars

Had some problems with setting up gas…

Had some problems with setting up gas within our home. Customer service was much better than I expected. Anisa was a big help in getting our gas up and running and made sure that we was all settled with constant updates.

15 September 2025
Unprompted review
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Reply from Split The Bills

We're glad we exceeded your expectations - thank you Jack!

Rated 5 out of 5 stars

Gas Supply

Me and my housemate had some problems with our gas supply off and our meter being outdated, but Louisa from Split the Bills was an absolute star and helped us get an engineer out and our gas back on in the same day

18 September 2025
Unprompted review
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Reply from Split The Bills

Thanks for taking the time to share your feedback Max - it's greatly appreciated!

Rated 5 out of 5 stars

Alyx was great

Alyx was great over the phone, helped out with exactly what I needed and gave me the details of how to sort out the problem we had. Very good customer service, very kind and helpful

17 September 2025
Unprompted review
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Reply from Split The Bills

Thanks for taking the time to share your 5-star experience Emily! 😊

Rated 4 out of 5 stars

Jenna

The person who took my call, Jenna was helpful and provided me a proper date for my refund on my broadband. However I am still waiting for my refund and change of price of my package which is taking way too long.

11 September 2025
Unprompted review
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Reply from Split The Bills

Hi Roshan, thank you for your review. We're sorry for the delay - the refund should have now reached your account. Please reach back out if we can assist further.

Rated 5 out of 5 stars

alyx

alyx, was extremely helpful, in a slightly stressful situation she was extremely supportive and reassuring!

10 September 2025
Unprompted review
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Reply from Split The Bills

Thanks for the 5-star feedback! 🧡

Rated 5 out of 5 stars

Very helpful

Very helpful. Claire was very helpful to me over the phone! Managed to help with my query super quickly and made me feel like a valued customer of theirs.

10 September 2025
Unprompted review
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Reply from Split The Bills

It's great to hear about your experience - thanks for taking the time to feedback!

Rated 5 out of 5 stars

Customer service - Lindsey

Lindsey was very nice, easy to talk to and very sympathetic towards my situation with sending bills to my lettings agent.

10 September 2025
Unprompted review
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Reply from Split The Bills

We appreciate you taking the time to share this review 😊

Rated 5 out of 5 stars

Excellent Service

Started off by saying I’d be on hold but took only 4 seconds to be put through to an advisor. Alyx was lovely, answered all my questions and didn’t rush me making sure I had everything answered.

10 September 2025
Unprompted review
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Reply from Split The Bills

Thank you for taking the time to leave us 5-star feedback!

Rated 5 out of 5 stars

Very happy with service

I was really happy to speak to Lindsey as she explained everything about the direct debit in proper details and was very polite

9 September 2025
Unprompted review
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Reply from Split The Bills

Thanks for taking the time to share your experience with us - we appreciate the feedback 😊

Rated 5 out of 5 stars

Issues with bills from supplier

Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa who settled my worries about these bills very quickly and gave me an update about all they've done to help.

9 September 2025
Unprompted review
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Reply from Split The Bills

Thank you for sharing your positive experience with us. We're glad that we were able to get things resolved!

Rated 5 out of 5 stars

Clare was so helpful in clearing up a…

Clare was so helpful in clearing up a few questions I had about our account. Split the bills has been so easy.

8 September 2025
Unprompted review
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Reply from Split The Bills

We appreciate your feedback - thank you for taking the time to share this review 🧡

Rated 5 out of 5 stars

Perfect for students

The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra costs and they offer deals etc all the time. Peter was very helpful with the end of tenancy process and the set up was very easy.

7 September 2025
Unprompted review
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Reply from Split The Bills

Thanks for sharing your 5-star review Ellie! We appreciate the feedback about our service and customer support team 😊

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