Patrons will find Spokeo a wealth of information but it also helps to begin the search with as much information as searcher can find...such as noting if target person(s) lived in more than one State,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The initial service was good, but after the first usage, I was no longer able to log into my account. I could not receive emails from Spokeo, Therefore, I could not reset my password. Subsequently, no... See more
Company replied
This scam company should be prosecuted. They tell you pay 99 cents to get information on a phone number then few days later they charge you $35 for a subscription you never agreed on. When I submitted... See more
Company replied
Gimmick and makes you pay for all the real info that’s not simply google-able. Anything beyond what a google search would give- you have to pay and commit another monthly fee or even worse an entirel... See more
Company replied
Company details
Information provided by various external sources
Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more.
Contact info
United States
- (877) 913-3088
- customercare@spokeo.com
- www.spokeo.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Show me where the cancellation for…
Show me where the cancellation for subscription button is. Stop hiding it.
Let me cancel. I had purchased what you guys titled as "$0.99". I checked my PayPal and you guys charged me $5
13 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your customer review to the Trustpilot.com page for Spokeo, on December 13, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in the United States. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Shady subscription model
Like many others, I purchased one report and was auto-enrolled into a monthly subscription service without my knowledge or consent. I am disputing these transactions with my bank and have reached out to Spokeo to cancel my account. Very deceptive practice. This is well documented, now that I look into it. Do NOT do business with them.
28 October 2025
Unprompted review
Reply from Spokeo
Dear Jennifer:
I am deeply sorry to hear this. I received your customer review to the Trustpilot.com page for Spokeo, on December 11, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in the United States. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Unrevealed upcharge for report.
ordered and paid for report, then they wanted a $19.95 upcharge for the information I was looking for. Misleading advertising since they charge extra for what they say report will contain, plus cancellation is deliberately difficult. They do not respond to their chat feature.
10 December 2025
Unprompted review
Reply from Spokeo
Dear Paul:
I am deeply sorry to hear this. I received your customer review to the Trustpilot.com page for Spokeo, on December 10, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in the United States. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Tried to do one report, led to charges left un noticed
I recently used Spokeo to run a single report on someone, but it turned out to be the wrong person. I attempted another report, unaware that Spokeo had quietly signed me up for a subscription. If I had actually purchased a subscription, why would I be paying for individual reports in the first place?
Unfortunately, I didn’t notice the charges until a full year later—$29.95 deducted from my account every month, totaling $359. When I contacted customer service, the initial “solution” offered was a single month’s refund. After pushing back, they increased it to $89.95. When I requested the full refund and asked to speak to a manager, I was told I would receive a call within 24–48 hours. The manager eventually called, only to offer an additional $29.95. In the end, I recovered $119.90—still leaving me out $240 for a service I never used.
I never logged in, never ran a search, and never benefited from this subscription in any way. That alone should clearly demonstrate it was an accidental enrollment. Yet Spokeo chose not to make it right.
To make matters worse, during my final call, the agent I spoke with—Nicholas, reference ID 1619—abruptly ended the conversation by saying, “Since I cannot do anything else for you, I am going to end this call,” and then immediately hung up. This was not only unprofessional but also reflective of how little regard they have for customer concerns.
Their business model relies heavily on misleading sign-ups and hoping customers won’t notice recurring charges. I’m usually very cautious about subscriptions, but their tactics are deceptive enough to slip by even someone like me.
Stay far away from this company. Spokeo is not interested in serving people—they are focused solely on their bottom line, even if it means tricking consumers into subscriptions they never intended to purchase.
9 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 9, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
HORRIBLE
HORRIBLE! I pay a monthly fee for this service because I need it for my business. Spokeo requires me to input the information, and when I hit search it kicks me back out, asking me to log back in. I then have to re login, re-enter the information I'm searching for, and then it sends me to an entirely different page asking me to enter the information again! Half the time I get an "Oops sorry!" message that won't allow the search to go through for whatever reason. I log out and log back in just to get the same error message. Worthless! I've messaged them about this and have gotten absolutely no response from them.
9 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 9, 2025 regarding our service, and I am happy to assist in resolving this matter.
To better assist you, with what appears to be a tech/site/app issue - please contact Spokeo Customer Care directly.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Reply from Spokeo
Hello There:
Thank you so much for the 4-star rating and for the very kind words!
We are so very happy to hear that Spokeo works out for you and was able to assist you with your needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
Cannot cancel
Cannot cancel. its a complete scam. stay away from them
8 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 8, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I only paid 95 cents for a single…
I only paid 95 cents for a single search result, and somehow Spokeo slipped in a $29.95 recurring subscription that I NEVER agreed to. No pop-up, no clear warning, nothing. Just straight-up shady billing tactics.
As soon as I checked my PayPal, I saw the $29.95 charge — completely unauthorized. The only way to cancel was through a hidden subscription page that wasn’t even obvious during checkout. If you’re wondering why people call Spokeo a scam, THIS is why.
I never used their service beyond that one report, and they still hit me with a full subscription fee. Absolutely unacceptable. Companies shouldn’t be tricking people into signing up for monthly charges, especially when money is tight and the “trial” is buried in fine print.
Spokeo needs to stop with these sneaky auto-renew traps. I want my full refund of $29.95, plus the overdraft fees their unauthorized charge caused.
Avoid this company unless you like surprise charges and shady business practices.
1 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 9, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
unclear subscription signup
They signed me up for a subscription without making it clear. and closing your account shouldnt require customer service.
6 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 6, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Easy to use and fast response back for…
Easy to use and fast response back for my search.
6 December 2025
Unprompted review
Reply from Spokeo
Hello There, Joel:
Thank you so much for the 4-star rating and for the very kind words!
We are so very happy to hear that Spokeo works out for you and that Spokeo Customer Care was able to assist you with your needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
Scammers - Do NOT Touch
I paid to look up one number- $0’95, now 3 months on the trot they have debited my account by $29.95… I’m in dispute with both SPOKEO & PAYPAL over this. Absolute Scammers - do not use this site whatsoever.
6 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 6, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I only signed up for one address at…
I only signed up for one address at $.95, and somehow they charged me the full amount of $29.95. I called and asked for a refund and was told by Jordan that they only refund HALF at $11.98! WHAT A RACKET!! I got my $11.98 refund, but I don't know how they stay in business if this is their practice. I may report them to the Better Businss Bureau! SCAM SCAM SCAM!
3 December 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 5, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Paid 97 cents to look up a Address
Paid 97 cents to look up a Address. Found out I’ve been billed 28 dollars for three months in a row. Spokeo are scammers. Big scammers.
12 September 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 4, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Reply from Spokeo
Hello There:
I am sorry to hear this. If you could explain further about your experience, I would like to help smooth over the situation.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This scam company should be prosecuted
This scam company should be prosecuted. They tell you pay 99 cents to get information on a phone number then few days later they charge you $35 for a subscription you never agreed on. When I submitted a claim on PayPal they initially refunded me then reversed the refund. They lied on PayPal saying that I approved the subscription. Avoid this scam company
6 November 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 3, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Deceptive billing practices
Deceptive billing practices. I agreed to a $1 charge and that started a monthly subscription on $29.95. This was not clearly represented when I paid. PayPal will not refund me.
2 December 2025
Unprompted review
Reply from Spokeo
Dear Roselane:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on December 3, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Got detailed information and true care from the customer care agent
I was able to obtain the information I was in search of. The company's customer care agent I corresponded with was prompt with response and understanding of my situation and has the matter resolved right away. Thank you again Stephanie!
29 November 2025
Unprompted review
Reply from Spokeo
Dear Tina,
Thank you so much for the 5-star rating and for the very kind words!
We are so very happy to hear that Spokeo works out for you and that Spokeo Customer Care was able to assist you with your needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
Info was good, but beware - subscription info obscure.
I'm a senior (89 yo) and had what I considered an emergency need for contact info on the neighbor a close friend in need of help who lives 500+ miles away. Spokeo found the neighbor's info and offered to provide it for $0.95 and give me a week more of service...but would subscribe me to the service on a monthly basis following that payment. I was highly stressed at the time and did not see or even if I did see, I didn't understand what I'd be getting into by submitting my order. I thought we were done at $0.95 and I had the info I needed to get help for my friend (and did so).
Well, the invoice for $0.95 showed up on my PayPal account a day later and I noted it but did not read through to the last (#3) page (on my screen) where the terms of the subscription were clearly laid out -- including directions for ending the subscription before it was billed.
Then came the $29.95 charge for the subscription on my PayPal account and I came totally unglued, believing I had been scammed. I contacted Spokeo Customer Care and unloaded on them. I feel bad about that because their response was kind and supportive, and they offered to fix the problem if I could give them a few more details - date of the transaction and an email address. While they were processing that, I went back to the first invoice and read the third page and realized I'd had an opportunity to end the problem early and missed it.
Once Customer Care had what they needed, they cancelled the subscription within 12 hours and refunded the $29.95 charge.
While I believe Spokeo purposely makes the terms of the agreement difficult to understand at first, I concede that they did make the terms clear in the invoice and did provide a simple method to stop the subscription if the customer wants that. And, I was VERY impressed with the Spokeo Customer Care folks who acted quickly to take care of my problem.
15 October 2025
Unprompted review
Reply from Spokeo
Hello There, Bill:
Thank you so much for the 4-star rating and for the very kind words!
We are so very happy to hear that Spokeo works out for you and that Spokeo Customer Care was able to assist you with your needs. Thank you again for using our site and giving us a try!
Thanks!
- Spokeo Customer Care
YOU CAN'TCANCEL THE APLIKACION AND ALL…
YOU CAN'TCANCEL THE APLIKACION AND ALL THE DATA, IT'S DRAGGING YOU DOWN
29 November 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your complaint to the Trustpilot.com page for Spokeo, on November 29, 2025 regarding our service, and I am happy to assist in resolving this matter.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Scammers Hackers
Scam Please do not share your card details with them . As I did not buy thier plan but they automatically charged my card how come ? so its a totally scam and fraud they should be reported on CyberCrime
27 November 2025
Unprompted review
Reply from Spokeo
Dear Requester:
I am deeply sorry to hear this. I received your customer review to the Trustpilot.com page for Spokeo, on November 28, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in the United States. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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